Tim K.
Yelp
Have stayed at this hotel in the last 3 or 4 yrs and returned once again for a 2-night stay in July of 2023. Previous visit and my room had issues [blown light bulbs, dust and the window blinds that ran on a track that because it was secured into the ceiling, over time and people would pull the cord down instead of across so this track was now loose and closing the blinds was an effort in futility. Was told by an employee then that the room had not been used for some time so it had not been checked on recently.
So imagine my surprise with my most recent visit. Here is a list of things that needed attention during my 2 night stay:
dampened a small wash cloth and ran it horizontally over all surfaces I could reach, this was-a mirror [next to the TV], top of the TV, top of 2 pictures hanging on wall, headboard of bed [was just a piece of wood 1.5" thick] bolted to the wall above the bed, floor standing lamp [next to TV] and the window sill in the bathroom. Needless to say, it was filthy!
the toilet tank made a noise we're all familiar with, water seeping into the bowl for between 20 - 45 seconds because the flapper in the tank is no longer completely sealed around the opening it covers. so, long story short, there was a leak in the toilet. heard this noise 3 to 4 times during each day of my stay.
refrigerator did not work. but this is because it was plugged into an outlet on the back side of the microwave oven which was bolted on top of the refrigerator. that's right, the refrigerator was not plugged directly into a 110 volt electrical receptacle. as for the microwave, it was plugged into an electrical strip that also had the TV and the standing floor lamp plugged into it as well. the LED light of this electrical strip was flashing and this is an indication that the electrical strip needs to be replaced. because refrigerators have compressors that will kick on from time to time, because this refrigerator was plugged into the back of the microwave, when this happened, it would trip its internal fuse and shutdown. discovered the frig was not working the 2nd day when a bottle of wine I was looking to enjoy was still warm when I checked on it.
hotel does not use towels colored white, instead it uses ones that are brown in color. unfortunately, I still found a long brown strand of hair on one of the bath towels next to the bathroom sink. I have brown hair but it's short, not long. this hotel washes its own bath linen and does not have it sent out.
previous guest(s) used soap provided by hotel but the residue was not cleaned off/away from the bathroom sink.
filters in the AC/Heater for the room which are accessible to housekeeping staff had not been cleaned in several weeks. this paying customer took it upon themselves to clean these devices as I do not suffer from COPD or asthma but a future guest to the room I used might.
several TV channels were not available due to a contract dispute with the hotels provider which was either Dish or Direct TV. all channels were local to the Portland, OR area.
Internet access was a bit confusing and difficult to connect to given that logging in meant having a new tab open in one's browser which one would then enter the password but still another tab would open to let user(s) know how long their session was still available for. some browsers will consider this a security threat and not allow it {Firefox}.
Needless to say, having shelled out almost $300 for my 2-night stay has been a very hard pill to swallow especially since upon bringing all these issues to the front desk employee's attention, although they said they could not comp me a night's stay, they would look into it but to date, my credit card still shows charges for BOTH NIGHTS of my stay.
Long story short--steer clear of this establishment as the owners, although I was told they treat their employee's well from an employee working the front desk, they seem to have forgotten whom it is they should also treat well....
THE PAYING CUSTOMER! ! ! ! ! !
An Update...
After speaking with an employee of this hotel earlier this evening, the following is in effect at this hotel at this time:
Because of a staffing shortage in housekeeping [one was let go recently], it would appear that the only "cleaning" that gets done to the rooms on a daily basis [after guests check-out from a room] would be the changing of bed linens, towels and the cleaning of the bathroom mirror & shower.
Nothing more is done until a "deep clean" is scheduled for the room which occurs once a month. So rather than keep rooms unavailable to customers because they're less than "reasonably clean" & "healthy" the owner(s) it seems would rather have ALL rooms available but less than clean. In this manner, more rooms available means more money in their pockets when they're occupied by unsuspecting guests. Rather than have cleaner rooms, but less of them, this hotel would rather fill its pockets at the customers expense!