Cellai Boutique Hotel

I stayed here in the second week of June on my solo trip to Florence and the staff were so welcoming and accommodating to any questions that I had re’ the hotel or local places to visit! The room was quite small but had a full sized wardrobe with plenty of storage and the bathroom and bedding was clean. Breakfast was spectacular with a wide variety of options. On my final day I was due to leave prior to breakfast starting so called ahead and requested a bag to take away in the morning which they were happy to accommodate and gave me a bag with plenty of food and a water bottle. The hotel is a brisk 10/15 minute walk from the centre of the city but it nicely out of the way and feels safe to walk to.

The location is great very close to the Santa Maria Novella train station and walking distance to most major sites in Florence. The rooms were clean and the staff was nice and the included breakfast was a very nice touch. The bathrooms were tiny but functional which is to be expected in old Italian hotels. Overall happy with our stay.

This is a very special hotel in a relatively quiet location just 10 mins walk from the main attractions. The staff are also very special, extremely helpful and nothing is too much trouble. They offer an amazing breakfast, nice bar in the evenings and chill out areas. There is a lovely roof terrace where they will serve you drinks you just ring down on the phone up there. Rooms are bright and airy with extremely comfortable beds and powerful shower.

This hotel was really nice and clean and the location was perfect. My favorite part was Abdi who was always lovely and kind. He made me the most amazing latte macchiato every morning at breakfast. He remembered me every single day and brought me a delicious drink without me even having to ask. He was so sweet it was amazing meeting you!! Thank you!!! <3

Charming boutique hotel in the heart of Florence. Within walking distance to many restaurants and historic and religious sites. ||To start with, the hotel staff was rude. I was traveling with a group of friends and they refused to give my roommate and I each a key, and required us to leave the key at the desk each time we left the building. When I asked for my own key because my roommate had taken her key with her, the woman at the front desk rolled her eyes sighed. I had no way to get into my room, but she said I didn’t need my own key. ||Additionally, our room was small, but clean and efficient. However, our shower had no door or shower curtain, so every time we showered water got all over the bathroom. When I asked at the front desk, they did nothing about it. So we had to use the hand-held shower head. ||Overall, the hotel itself was okay (other than the lack of shower door), but the staff was consistently rude to me and my traveling companions. At over $200 a night, I’d expect not to receive an eye roll every time I stop at the front desk to ask for a bar of soap or a towel.

We recently stayed at this hotel and can tell you it is not a 4 star hotel. Definitely 3 star at best. While the common areas are vast and nice, our rooms were not so nice. The first room we had, the bathroom had black mold all over the drain and the areas around the shower door, the towel rack was broken, and there was no where to hang or place anything. You can tell there used to be glass shelves but those are no longer. And you can tell there used to be hooks but those are gone. I’m pretty sure the bathroom wasn’t even cleaned before we arrived as there was hair in the shower, and not the kind that’s on your head, and remnants of poop on the toilet. Disgusting. The walls in the room were knicked everywhere. The second room we were given had a better bathroom setup but one of the shower heads just dripped water out of the side, making it useless. The bed was awful. Hard as a rock and the pillows couldn’t have been any flatter. Definitely not elevated bedding that a 4 star hotel would have. I can say the staff were all exceptionally nice and helpful. Do not expect a 4 star experience if you stay here.

Beautiful hotel within walking distance of The Duomo. The staff are excellent and gave us great information of local attractions and the famous lampredotto! Breakfasts at the hotel cover every taste with an extensive buffet! Rooms were clean and spacious. The sitting areas around the hotel were beautiful and the roof terrace offers a peaceful seating area with fabulous views over the City. Would definitely stay here again!

First trip to Italy and Florence. This hotel was recommended by my travel agent. I love how charming this hotel is. The staff are amazing! Excellent service! The room overall was nice and comfortable. Tiny shower! I mean tiny. On our last day the shower and a/c quit working. Granted the a/c wasn’t great from day one but completely stopped. They got the shower fixed but couldn’t get the a/c working so they gave us another room. As soon as we walked new there were issues too as the air wasn’t on. The cooler was giving an error code. Maintenance said the fan needed to stay on. Turns out only the fan worked. We went to dinner to see if the room would cool down, but no luck. They gave us another room with the exact same issue. But this time they gave us another fan so that made it much better. However the shower didn’t work again. But we got the hand sprayer working and just stuck with it since it was our last night. With all that said, the staff was so nice and helpful, but this hotel needs serious maintenance done to the showers and a/c throughout. Doesn’t look like management is interested in investing much to keep the hotel operating properly. I felt back for the front desk and maintenance staff. They tried their best. I still loved the location and hotel itself. If they could get all the issues fixed it’s a fantastic hotel. Love the location. Easy to walk everywhere. Close to a self service laundry too.