Centara Grand Hotel Osaka

The hotel is in a great location in Namba, close to Dotombori and Shinsekai, and within easy reach of metro lines. There are plenty of shops and restaurants nearby. ||The hotel very kindly upgraded us to a room on the 30th floor for our honeymoon, with a great view, and left us a little card and some chocolates, which was a nice touch. ||Our room was spacious and comfortable. The shower was clean and had good pressure, and we enjoyed the toiletries. Housekeeping came in each day, but for some reason didn’t clear away empty bottles or the packaging that we left in the bin. ||We enjoyed the hotel bars, particularly Smoke and Spin, which has happy hour from 5 to 7 every night. We struggled to get a good seat at busier times though, as many were reserved. ||We ate in the steak restaurant one evening. The food was good quality and we had great service. ||Breakfast was fine but would benefit from more western options, or at least some variety. We understand catering for a primarily Asian clientele, but we can’t eat stir fry and curry for breakfast. ||The ‘European’ section was generally pastrami, salami, camembert, and some salad, and this didn’t change over the five days that we stayed. Some more choice here would have been better. ||Some of the equipment needs to be modernised too. The coffee machines felt old and tired. We were told about a new one, but from day two there was no latte option. When I pointed this out to someone I was directed to another machine. ||We became quite bored with the breakfast after a couple of days. ||We had a couple of issues with service. I ordered a coffee from the 2nd floor cafe and wanted to sit and enjoy a small treat that I had bought. I was rudely told by the staff member that I wasn’t allowed to eat it. As a paying guest who paid for a coffee, I see no reason why I shouldn’t be able to enjoy a pastry alongside it. This was not five-star service. ||We also tried to move to a window seat in the bar one evening, and a staff member rushed over and loudly told us not to sit there as it was reserved. She did this in an almost panicked way that drew attention to us, which we didn’t like. ||Overall we’d probably stay here again, but from experience I consider this a four-star hotel and not a five.

Good location and feels new. However, check in took 40 minutes, breakfast is terrible (food is low quality, coffee machines break down/stop constantly so there's always a line, and the atmosphere feels like you're in a cheap food court). They push additional things to pay for, like their restaurants and massages, instead of giving us information we needed for our stay. Also note that you can hear the trains from your room very easily. It didn't bother us too much, but it will if you like quiet. Everything that needs improving at this hotel is about the service and the vibe - the facilities and location are great.

It’s very close to the airport express. Even with two large suitcases, you can walk straight through the Namba Parks platform without using stairs or elevators — about a 6-minute walk to Namba Station. From there, you can take the Nankai Limited Express, which takes about 45 minutes to the airport! The room is spacious, and the breakfast offers plenty of choices — especially suited to Asian tastes. It’s also close to other popular spots and perfect for an early visit to Kuromon Market — less than a 10-minute walk! Highly recommended!

Absolutely top-notch stay and a really good bang for the buck. Our club level room had amazing views and was very comfortable, but I think the real star is the lounge on the 32nd floor. I looked forward to having breakfast every morning and we found ourselves most nights deciding to stop by for dinner, all-included. The last morning we were treated to a traditional Japanese breakfast. Every bite was Michelin Star quality! Also I have to thank Sri Hin and Paul for their excellent service. Very warm and welcoming. Have nothing but positives to say about our time here :)

Enjoyed a very comfortable stay at the Centara Grand Hotel Osaka. Our room - the Club Room Corner Miyabi on the 29th floor had expansive views of the city. The bed was large, the shower in the wet-room had excellent pressure and lots of hot water. There was a dressing area and bathroom will cool views, too. The hotel is well-located (a short walk from Namba station) and has a small but decent gym. The breakfast selection was excellent (fruit and yoghurt, pastries, Japanese, Thai and western options). The lounge had nice amenities too (afternoon tea and drinks/snacks). Service throughout our stay was friendly. I would recommend this hotel and stay here again.

I booked a Corner Miyabi Room, and it was spacious with a wonderful view. I really enjoyed my stay at Centara Grand. The staff were helpful from check-in to check-out, and even though our room wasn’t ready upon arrival, they were very apologetic and offered two complimentary drink vouchers, which was a nice gesture. The hotel itself is beautifully decorated, and I especially loved the Panpuri products in the room the scent was lovely. The property has so much to offer, from multiple restaurants and a lounge with a cocktail bar to a spa and gym. A well-rounded hotel with great service and amenities.

The first-rate hotel is fantastic in every way, but outstanding is Mai, a server in WhiskeyNova, on the 32nd floor. My wife and I dined there Sunday, October 19, 2025. Mai brought me a classic Bombay Sapphire gin Martini—unique, unlike the exact cocktail served anywhere else: smooth, yet with an edge I particularly like. My wife’s chestnut pumpkin soup, which she had as her main course, was rich and filling, fully satisfying. I ordered the six-course feast called “Manhattan,” which required Mai’s continual presence table side, to set up needed flatware and remove unneeded items for following courses. She was always prompt, and managed to deliver everything timely without constant hovering. She obviously enjoys her work and speaks highly of management; management obviously highly prizes her work. The various foods during the six courses were all exceptional, but none more so than the “A4 Rank Black Wagyu Fillet Steak 120g.” To cap off an exquisite dinner, the “Coffee Jelly X Tiramisu, Whisky Ice Cream” perfectly set the tone for guaranteed sweet dreams. Mai was a key figure in our enjoyment of the whole experience. We must return for Mai’s repeat performance before we leave Japan.

Room and location were great. However, as most people note here, there is a problem with staff. We came exhausted from our early trip and wanted to leave bags as check-in time was much later. Lady in the 1st floor reception seemed already annoyed that we came here, told us we are too early and to give us our bags with the same upset persistent attitude. I was already confused that this is not a good start and maybe I made a mistake booking this hotel, however I worked myself in hospitality and I understand sometimes times are rough, so I tried to give this bad start another chance and after exploring Osaka for 4 extra hours I was dreaming about the hot shower and a cup of coffee. Same lady from before, this time in the 2nd floor check-in reception. Me and my husband waited in line until she will sort out current couple, she was nice with them so we were naturally excited as this supposed to be a 5 star hotel and a great experience. After the lady finished with the previous couple, she suddenly started to have attitude AGAIN with us for no reason, was annoyed that we didn't know about tax charge or room insurance hold. Didn't want to explain anything about the hotel until asked nor made any eye contact or smile at all. I don't understand what was her problem but it seemed very personal. Such attitude is highly unprofessional and needs retraining. I completely understand that customer service is extremely demanding and is a low reward job, but if you can't handle it - it's not for you (talking from my own experience). The rest of the staff were amazing including cleaning service. I hope the lady will get extra retraining and support from the management in her role to make it better for everyone.