Centara Grand Hotel Osaka

Staying for 4 nights and so far mixed impression. We arrived early but the porters kindly kept our bags until 3 pm checkin. We went for a walk in local area and pleased the hotel is really well located and so near Namba shopping centre/ markets. Downside came at check in, initially only 3 staff checking in which increased to 4. Still took nearly 45!minutes between waiting in line and check in. We’ve booked 2 premium rooms and this is where the issue is. I have a corner room and it’s beautiful, 3 tall windows , spacious , well appointed. My daughters , same room rate, is much smaller with a half window and single chair. It is dark and pokey to be honest and very disappointed and can not be viewed as same standard as mine . Hotel seems lovely on surface but staff seem limited. No one at guest services at checking in time ? No one to greet guests on arrival to check in area just join a long queue. Have just come from a similar rated hotel in Kyoto where welcome drink offered as well as coffee / snacks in reception , shame that here not even a glass of water offered during long wait:

The hotel staff is absolutely amazing, and we would especially like to thank Asuka. She is exceptionally friendly, kind, intelligent, and always ready to help. Whenever you need something, she is the first to step in and guide you in the best possible way. We are truly grateful to her from the bottom of our hearts. Our stay was wonderful, and we will definitely return next year. Thank you so much — we enjoyed every moment!

I recently enjoyed a delightful four-night stay at the Centara Grand Hotel Osaka. Ideally located, the hotel provided easy access to major attractions, restaurants, and shopping districts, making exploration convenient. The room was spacious, impeccably clean, and offered stunning city views, creating a welcoming atmosphere after long days of sightseeing.The hotel facilities, especially the rooftop pool and fitness center, were impressive and well-maintained. Breakfast at the hotel's restaurant featured a delicious array of both Western and Japanese options, catering to diverse tastes.What stood out the most was the exceptional service. Staff members were consistently warm, attentive, and eager to assist, greatly enhancing my experience. Special thanks to the concierge for helpful local recommendations, ensuring we had an authentic Osaka experience.Centara Grand Hotel Osaka is highly recommended for travelers seeking comfort, convenience, and top-notch hospitality. I look forward to returning on my next visit!

We had a wonderful stay at Centara Grand Osaka. It’s great value for money, especially for families. Even the standard room was impressively large with a thoughtful layout and spacious entryway—perfect for maneuvering luggage, a stroller, and keeping shoes organized. The bed was big and very comfortable, and we appreciated the provided toiletries and pyjamas for kids.The hotel is conveniently located near Namba Station and Namba Parks, with plenty of eateries and shops within walking distance. The staff were mostly international and spoke English well, which made communication smooth and easy. Breakfast had a refreshing Thai-inspired twist, a welcome change from the Japanese meals we enjoyed throughout the day.Highly recommended for families visiting Osaka!

We had such an amazing experience here and cannot fault the hospitality at all. We stayed in a room with club access, which included extra benefits each day. This place is beautiful and in a great location. I had injured my foot, and they kindly offered a wheelchair for me to use so I could leave the hotel comfortably. We had dinner upstairs and it was beautiful. Honestly, such a great hotel, would highly recommend this place.

Pros: The location was excellent as it was walking distance to such shopping and activities. Getting to the airport was convenient. The rooms were also clean and the views excellent. The front desk is efficient and friendly. Cons: Elevators are slow. The breakfast buffet was below average. While everything was well labeled with allergens, staff was not friendly or helpful. Also, not very vegan or vegetarian friendly. You can get much better breakfast elsewhere

Wonderful hotel! The view of Osaka is absolutely breathtaking. The rooms are clean, comfortable, and well-equipped with everything you might need. The location is also fantastic - many interesting places are within walking distance, which makes exploring the city so easy and enjoyable. Plus, the area is full of amazing restaurants serving incredibly delicious food! Highly recommended for anyone visiting Osaka.

First the positives. This is a hotel with beautiful views from the rooms. The location is splendid too. In our experience, though it was the least appealing of the hotels in our Japan family trip. First, the staff is overwhelmed. The lines to check in and check out were extremely long (we checked in 45 minutes after our 3pm CheckIn just waiting in line). We needed help from the concierge on a single museum registration (in Japanese) but simply could not get it. The rooms. I'm truly confused by this but they were smelly. We had two room and the smelled reminiscent of body odor. To their credit they moved us into a new room -- it was slightly better, but still...smelly (all three rooms). I tried to get us a reservation at one of the hotel restaurants and asked about the price. I was told it was likely 82,000 yen, which is about $550. We didn't book. We did have the breakfast buffet there (about $30 pp) and it was not bad, though sill the worst of the buffets of our Japanese hotel stays (in Tokyo and Kyoto). I really thought based on review and special recognition from Tripadvisor that this would be a special place. Maybe at another it it was or will be. The staff we interacted with were nice. But our overall experience was poor. I hope others have more luck.