Giovanna D.
Yelp
This review is based on a 5 minute experience attempting to eat at this establishment. Of the 95 reviews I've written, this is the 2nd 1 star, by far the worst, and hopefully the last.
I just got back from a 4 day wellness retreat last night so was blissfully calm and relaxed. So much so that I walked into this place thinking it was City's Bistro, which is 1 block further down central! Whoops. Had ordered from City's on Yelp so hadn't been inside either storefront and confused the two.
Nonetheless, I sat outside and a friendly gentleman sat me and offered me a water. I then noticed that the sidewalk was sloped to the point that I was very uncomfortable so I told him why I wanted to move and check out the inside. I sat at a booth and heard him tell the waitress bringing my water outside that I had moved. She was visibly annoyed, even taking a prayer like moment with her eyes closed to what seemed like center herself before bringing my water over. She looked very annoyed and smacked the water down but I took it with a grain of salt as I can understand how that could be annoying!
Another waitress walked over to show me the menu and I told her that I needed a moment to decide if I was going to stay as I noticed staff weren't wearing masks and place was busy so wasn't sure if I wanted to stay. I didn't intend to eat indoors so needed a moment to assess. Ultimately, I told the 2nd waitress I was going to leave and apologized. Left a $1 on the table for the water they had brought me.
In hindsight, I could have done this before sitting down but I do not think this 4 minute exchange warranted the extreme response that came next.
As I was walking out, waitress #1 yelled angrily "THANKS, NOW THAT YOU'VE TOUCHED EVERYTHING". I popped back in and said you're welcome and I did not touch anything actually. She began walking away screaming about me touching everything. At this point, the zen left my body and I yelled back that I had not touched a thing, that I even left a $1 for the 5 minute inconvenience and if she was so concerned with my touching things, why wasn't she wearing a mask. She then yelled at the top of her lungs that she didn't have to wear a mask, obviously missing the point I was trying to raise. I was shocked by this outburst and tried explaining myself to the gentleman I first encountered as she continued to scream.
His response was basically that I can choose to eat there or not but didn't seem surprised, shocked or embarrassed by her outburst (perhaps a bit proud) which was very telling to me about the culture of the establishment. Just from a basic human decency perspective, that attack was quite vicious and while I try to remind myself that we are all fighting our own battles, what surprised me most was that none of the other staff seemed rattled or apologetic. I did ask the gentleman I first encountered for her name which he declined to give me (which I never would have mentioned here btw) but wow what a horrific ordeal for myself and probably the other diners that all stopped and watched the scene unfold.
It wasn't until I left and walked down the block a bit that I realized that I walked into Central Coffee Shop and not City's Bistro!!! I ended up walking to City Bistro when the owner greeted me and asked me how I was to which I just broke down crying! I didn't mention the name of the establishment I had this horrific experience at and she didn't ask, she was just kind and comforting, which is exactly what I needed in that moment.
Moral of the story - I won't be back.