Sherry W.
Yelp
The Central Grand Restaurant
This incident happened a few years ago. At the time our organization organized a banquet at the Central Grand Restaurant and booked their entire space. We had set up door prizes. The way to win them is to collect the guests' business cards and make the draw among them. However, we forgot to bring a container with us so we borrowed an empty biscuit container from the restaurant to put the cards in.
After the door prize draws, we put the container containing all the business cards aside, and started the networking part of our event. When the event came to the end, we found the container was missing. We asked the manager what happened to the container, he said they took it back. We asked where were the stuff in it, he said they threw them away.
As a business organization, we always need new members and one of the purpose to organize such a big event was to attract new members. The business cards we collected were our prospects. Besides, our guests gave their business cards to us, not to the restaurant. When we asked the manager why they threw away our stuff without letting us know, he quarreled with us. I remember so clearly that while our president was writing the big cheque, the manager barked at us, it is still hard to believe. We asked him where he threw the business cards to and if he could get them back, he said they already threw the garbage bag outside and it was impossible to get them back. Our event was not even over yet and our stuff was already thrown in the garbage bin outside. Of course it could be a mistake. However, if the manager apologized to us, I understand. What I didn't understand was while we - a big customer was paying them, he was rude and unprofessional and mean to us.
They also have a strange rule. No one was allowed to pack up the left overs. They said it was for health concerns. I don't understand. What makes taking home left overs unhealthy? The staff members were also unpleasant and when they served the dishes, the sauce was dripping all over the place, and they were concerning taking home leftovers was unhealthy?
I vowed never to return to this restaurant!