AlexandraB767
Google
I had an awful experience at this hotel, and I feel compelled to warn others. I booked a stay for 1 night but was charged for 2 nights despite only staying 1 night. When I tried to resolve this issue, the manager was completely unhelpful and unwilling to change the date or adjust the charge. A simple task that could have been fixed in 2 clicks on his screen was outright refused.||The worst part? The manager refused to meet me face-to-face to discuss this issue. Instead, he sent a voice message through the receptionist, which felt incredibly unprofessional and dismissive. It was like he was avoiding accountability for what can only be described as blatant robbery.||To make matters worse, the pillows in the room were absolutely terrible—cheap, flat, and uncomfortable. It felt like they cost €2 and offered no support whatsoever. I barely got any sleep.||I do not recommend staying here unless you want to deal with poor service, a rude and unavailable manager, and subpar amenities. Spend your money elsewhere—this place isn’t worth the hassle