frances garcia
Google
We stayed at this hotel with my family for a weekend while waiting to board the Glacier Express, and I can truly recommend it.
Vanessa at the reception was extremely kind and helpful, giving us all the necessary recommendations to see the most important places in Chur. She was also very accommodating when I asked if they could store my medicine in the fridge and keep my ice pack in the freezer something I really appreciated.
Anna, who works at breakfast, is simply a sweetheart, so kind, attentive, and always with a smile. The breakfast is varied and plentiful compared to many other hotels I’ve stayed at. Honestly, anyone saying otherwise probably hasn’t stayed in enough hotels to compare.
The rooms don’t have air conditioning, which could be an issue for some people in summer, but for us it wasn’t a problem at all,the fan and an open window were more than enough.
I originally booked through their website but had some issues with the transaction due to using a foreign credit card. I contacted the hotel via email, and Mr. Helmut Gold replied promptly and efficiently, clearing up all my doubts.
A big thank you to Anna and Vanessa, who made our stay a 20/10 experience. Highly recommended