Dani O.
Yelp
I would give 0 stars if I could.
I had to wait several months to be even able to write what happened to us in Central Park Carousel. First I need to tell you that my 4 year old LOVED carousels since he was 18 m old. But since CP carousel experience he won't go to any Marry Go Around anymore - at all.
Before the review I would like to note that We have enjoyed many differnet carousels including one in Bryant Park, Coney Island, Bronx Zoo's several in San Francisco Bay area, Heampsted in London , Paris, Italy etc. With pure joy.
Because of our experaince in CP we are still suffering traumatizing consequences.
To begin with this review , CP is the ONLY carousel that I have been to, that charges the full riding fee for standing adult. ( not fair to people with small children)
The person who works there appears as someone who is running some sort of camp, rather that someone who should be in charged for children safety. Totally unpleasant.
And this is exactly what happened to us there: my son was absolutely unsafe and endangered.
CP Carousel is placed in the indoor area. There are two open doorways next to each other ( one entrance, one exit) The doorway area is cramped with parents eager to take a glimpse or photo of their children when they pass by( understandably). There is a " gate-bar" at the doorways, an obstacle for the adults to come in the indoor area once they place their children on the designated spot.
Prior to that day my son rode without my assistance or immediate presence for more than a year before the incident. However, he enjoyed being able to see me in the crowd.
Since the entire doorway makes only one tiny spot of the carousel's home where adult could stand , my son got scared when he couldn't see me at once,( carousel ran pretty fast)with many of us in scanty area at the doorway.
He started to cry. I tried to get grumpy- employee's attention and to point to him that my son became very scared. The grampy employee told me that " I had to wait it out , until the carousel ran its course. Its a policy! "
Astonished about the " flexibility" within the policy, that I needed to wait, in-spite of my terrified child on the carrousel, - I still didn't loose my cool, hence I tried to let " The employee " know that it would be much helpful if my son could at least see me better. That too " was against their policy to enable such a thing until the ride is over". Noticing that the fear at my sons face were escalating I told the employee that "I had made a mistake of letting my son ride alone, but that given the sate of his panic, I would need to take him off immidetly , and that its not SAFE for him to continue, a.k.a us waiting till the end", The man kept telling me off to wait , emphasizing "the policy". No empathy , no even attempting to locate my son, and see with his own eyes what I was talking about.
And than my biggest fear came through: with the eyes of terror I spotted my son freeing himself somehow from the stripes and STANDING on the horse- trying to figure out how to get himself out of it, while the carousel was still moving.! He was screaming in fear and terror.
I too screamed and pointed to my son's direction - and ONLY THAN the employee took the notice of him, went there and gott him out off the carrousel- without stopping the ride (The carussel ride ran its course as nothing had happend.)
Both my son and I were treumatazied by the experience . I was happy that my son was finally safe in my arms.. Off course , naturally and very motherly I felt guilty. I thought how " I shouldn't entrusted my beloved son's safety to the rude, atrocious man and to the absurd policy" ," It was all my fault" ," I should have been next to him", . I shouldn't let him ride at all". I went back and fwd.
The Bottom line is : None of this would have happened if the employee was even for a tiny bit paying attention to what I was saying , when I was trying to ( friendly) warn him that my son was getting very scared. Instead he was shushing me and ordering me to wait. And it became much worse.
I am not mad that my son got scared. I am mad how the situation was handled once that happened, and after I ( literally) begged them to do something about that. I wasn't heard out nor taken seriously. This wasn't our first nor our only ride on this carousel. But its going to be the last.
Its a shame as it would be lovely to be able to proudly enjoy NYC / CP staple ,instead of feeling afraid and ashamed of it.