Central Park Hotel

My fiancé and I stayed here the night before our flight home and were sadly disappointed. You would think a “5-star” hotel near an airport would go the extra mile to accommodate its traveling guests but this one did less than the bare minimum. We arrived around 1pm and they allowed us to leave our bags next to the reception desk while we waited for check in at 3pm (this was the only act of accommodation we experienced). There was no where to sit in the lobby so we waited in the restaurant where, of course, we weren’t allowed to sit for free. We ordered a green tea (bland), a latte (fine), and a pizza (too much cheese and somehow flavorless). We asked about WiFi and they pointed us to an open network that they admitted doesn’t work on the first floor and refused, even at 2:30, to give us access to the WiFi we would get with the room. That, we would have to pay a fee for so we declined, and waited the last half hour. Once we got into a room, the WiFi network available to us was still unsecure and meant for everyone on the entire floor. An unsecure WiFi network is completely unacceptable at any hotel, let alone a “5-star” hotel. The air conditioning/fan and heating system didn’t work - the room was very hot, even in winter, and only got hotter and more stuffy after showers. The window could open a crack but it barely let in any air so it wasn’t much help. The comforter on the bed was too hot to use so I just wore the robe they give you and I still had trouble getting to sleep. The room was pretty and clean enough for a nights stay but that’s it. I have no idea how they can say they are a 5-star hotel and I genuinely wish we had chosen to stay somewhere more welcoming and friendly for our last night in Korea.

The room had very elegant marble floors and a luxurious bathroom. The shower was great with high water pressure and there was a very nice bath tub that could generate bubbles. They even provide a packet of bubble bath liquid. However, temperature regulation in the rooms is horrendous. It was heated to 26C. After lowering the thermostat to the lowest setting (19c) the temperature never got colder. Leaving the window open all night (-9C), the room was still a 25c oven in morning. I can't fathom why the hotel is held at such a hot temperature. It cannot be cheap nor desirable to do so.

Stayed there for two nights for business. I liked the spacious classic-style rooms. Comfortable bedding. The A/C temperature controlling was little tricky. The night view to the central park was really amazing. The hotel is in a nice location. Few minutes of walk will take you to nearby malls, Costco, some busy affordable food street, cozy restaurants and the famous Songdo Central park is right opposite to the hotel. The blue line train station is about 5 minutes walking distance. The breakfast OK with the same menu repeated. Surprisingly, there is no lobby to sit and relax. The staff at the reception need some good training on customer service.

I am deeply disappointed with my recent 4-night stay at the Central Park Hotel Songdo. What should have been a comfortable trip was marred by unhelpful staff, questionable policies, and subpar facilities, making it utterly unworthy of its 5-star rating. Our troubles began at 6:30 AM after a red-eye flight. We fully understood that check-in was at 3:00 PM and only requested to leave our luggage and sit in the lobby. However, the receptionist was super unhelpful, informing us there was "no place to sit" as the lobby lounge was under renovation. This was confusing, as we saw other guests seated in the area. We were then presented with a rigid and expensive early check-in policy: a full extra night's charge before 9:00 AM, or 11,000 KRW per hour after. There was no offer of assistance or empathy. Furthermore, upon arrival, we discovered there is no bellboy or concierge to assist with luggage. We had to navigate and push the heavy luggage trolley ourselves, which was an unexpected and inconvenient start. The poor service continued during our proper check-in in the evening. A different male receptionist was condescending and asked a series of unnecessary, lengthy questions while we were exhausted and desperate to rest. The most baffling issue arose when we inquired about adding an extra night to our stay. We had paid 626,000 KRW for 3 nights (for 2 rooms). The receptionist initially quoted us an impossible 1,200,000 KRW for a 4th night. When I challenged this, he apologized but still charged 956,000 KRW for the 4-night total, which still seems incorrect and arbitrary. At that point, we were too tired to argue further. The hotel itself does not live up to its reputation. The facilities are dated and worn. Most shockingly, we found holes in the bedsheets, which is unacceptable at any hotel, let alone one claiming a 5-star status. As a final point for pet owners: be warned. While "pet-friendly," the policy is impractical. Dogs are not allowed to walk through the lobby and must be carried. They are restricted to the room only. The provided dog bowls and bed were not properly cleaned. In summary, avoid this hotel. The combination of unhelpful staff, a complete lack of basic services like a bellboy, inconsistent and exorbitant pricing, and poorly maintained rooms makes it a terrible value for money. We will not be returning.

Our recent stay was nothing short of exceptional. From the moment we arrived, the staff were incredibly welcoming and efficient. Our room was impeccably clean, modern, and offered a stunning city view. The bed was supremely comfortable, ensuring a perfect night's sleep. We thoroughly enjoyed the hotel's amenities, particularly the well-equipped gym and the serene rooftop pool. The central location made exploring the city effortless. Every interaction with the team was met with genuine warmth and professionalism. We left feeling thoroughly pampered and cannot wait to return. Highly recommended for both business and leisure travelers.

Overall, my two night stay was disappointing  for several reasons but the one strength of the hotel is its location--which is excellent because of its spectacular view of Central Park.  Mostly everything else was disappointing.  They only have one restaurant which is overpriced with an extremely limited menu that offered nothing I could eat. I arrived early evening and ended up walking down to the nearest convenience store to get a snack so I wouldn't have to go to bed hungry.  The menu remains the same throughout the day.  At reception, when I checked in, the reception person's English was so extremely limited that he neither understood what I was asking nor could I determine what he was saying.  Communication was virtually impossible. Next, there is no English station on the television.    When I used the shower for the first time, there was a huge mass of long black hair piled on top of the shower drain; that's unacceptable.  There was a hot pot for making coffee but no utensils for stirring.  I had to first go down to the reception in the lobby to request some and then I was sent to another floor to get them on my own.  A tired traveler should not have to deal with basic details like this.  One big positive is that the queen bed was extremely comfortable and the linen and pillows were as well.   

Has bubble Jacuzzi in bathtub Cost performance is good. Front desk is nice It's a newly hotel. Very nice views from window.

Not that great. The rooms on the 5th floor are very old and quite expensive. There’s no lounge in the hotel, so if you need to wait for someone, your only option is the restaurant—which is also pricey. Breakfast costs around 2,900 Won, with no variation in the menu. The gym was not operational during our stay. There are no other shops nearby, except for one Compos Coffee, which opens at 8 AM. While there are a couple of railway stations in the area, there’s no self-service laundry, and the hotel’s laundry service is expensive.