Public Storage

Great experience with Public Storage! The onboarding process was smooth and quick. Everything was clearly explained. Big shoutout to Michelle for being especially helpful and friendly-she made the whole experience stress-free. Highly recommend!

I've been at this facility since before public storage purchased it for perhaps 16 years. While I disagree with the rate hikes that Public Storage continues to do, my recent interactions with the manager Michelle have been excellent. She gets 5 stars.

My husband called and arranged for our rental with a representative over the phone, then sent me in to sign the lease and move our belongings in. Unfortunately, when we arrived, nothing had been set up correctly. Michelle was there to help, and she got everything straightened out with a smile and a positive attitude - something that seems rare these days! We left as happy, satisfied customers.

Customer service was excellent. Thanks to Michelle who facilitated my "move in." I like how the property is clean.

Unattended most of the time, You end up calling customer service and leaving a message just for general info. Account specific info can only be handled by the facility not customer service so you are our of luck if you happen to choose this place. Facility is nice & clean but ever since Public Storage acquired this site, the office is closed.

Sam is amazing and the Best Customer Service Ever Go to Public storage in Pacheco thank you Sam

Huge thank you to Michelle for helping us the perfect storage unit for all of our stuff. We went over to the Public Storage in Pacheco,CA and she made us feel welcomed!! We really appreciate that she made the process quick and easy. I would gladly recommend my family and friends with knowing that they are in great hands.

I went to storage today to handle some administrative paperwork and Michelle was extremely helpful with the process. She was professional, considerate, kind, patient, and joyful. After many headaches trying to process the transitional paperwork, she made the electronic conversion process seamless. Thank you Michelle for your support!

3rd time in the last year all my equipment has been ruined by rats. And all they can say is contact my insurance

Rent at your own risk, this location has rats and a not so nice property manager, but Lisa Case is not worth my energy or time to express the hostile environment she creates at this location. The only thing I'll say is she is very militant, boorish and a hot head. After 6 years of renting, Lisa was the worst property manager, I was forced to interact with. Walking on egg shells around her is of extreme importance, unless being yelled at, put down, lied to and kicked out on a moments notice & not being allowed to talk on the phone scrambling for a new storage facility (b/c its considered loitering) is perfectly fine. Pictures of the rats droppings and what the rats did to my bed skirt & sheets, are attached (thank goodness it was only sheets). And of course, the facility will take no responsibility for the damage to my property & lack of professional, mature and proper customer service, I never received (& they don't prorate). I wouldn't advise giving any money to this facility.

I wouldn't rent anywhere else. I've had theft problems at the other well-known storage

Great location, nice and respectful employee's. I've never had a problem and they are always accommodating.

Central storage goes above and beyond. Lisa Case is an amazing employee. She goes above and beyond. She is one of the biggest reasons we keep using Central Storage. She looks to find a solution to make things work instead of finding a reason why it wont work.

I became a tenant almost 5 years ago. Tawnya the on-site manager at the time was the best and welcomed me and my small business after my previous wharehouse burnt down. Everything was great until Tawnya moved to another location. Over the next 4 years I saw managers come and go at an alarming rate, maybe 5 a year! The last one was the worst. On the job for only a week he started handing out fines and threats, and when you call to speak with upper management, no one returns your calls. No wonder this place has 1 stat. Stay away, nazi like management with no regard for the customers!

These grinches literally called me at supper time on Christmas Eve to tell me they were yet AGAIN increasing my rent, which they do about every 3 months once you are in after the first 6 months or so. Despicable & without any morals, these corporate sucubi only pray to the green God. In the past when they increased my rent, they returned my check (because it was $15 short) and then tried to charge me $100+ in late fees. Makes me want to throw a lit match into my unit and walk away. Huge regret not buying a shipping container.

This place has rodents!!! We have incurred significant damage to our belongings due to rodents (independently documented) Only store items in containers that are rat-proof. When we brought this issue of rats to the attention of the staff, the older lady in charge said we can always take our business elsewhere.

I have had a storage unit (5x10) here for several years. The good things about this place is: 1. It is near Highway 4 and I-680 2. The units can be environmentally controlled. In other words, when it is 100 degrees outside in Concord, inside your unit it is AC cooled (if you select one) 3. They have a variety of units 4. Some units have a nearby outlet. So there are many businesses that use this place as their warehouse for their business. 5. When you move in, you can use their free 14 foot move-in truck for the day. 6. They usually have a move in special rate 7. Full security system 8. Not cramped between the outside units so there is room to maneuver 9. No upstairs, so don't have to go up/down an elevator like some storage locations, which can really slow your move-in/out 10. They accept UPS shipments for you, and if you give them your lock access, they will put the items into your unit for you 11. Rick. Not the manager, but helpful and efficient 12. It is clean and well maintained, with decent construction. The bad things about this place are: 1. I don't like anyone but Rick. Deanne, who used to be the manager was great, but she moved to New York. 2. There is only someone in the office 10 - 6. Access by code is 7 - 7, however. 3. If you call outside of 10 - 6, you will get their HQ answering service. They are very polite, but they can't do much for you, just pass along a message. 4. They are not the cheapest. You can pay less per month at the nearby other storage places. But one just has mini units, and both aren't very clean and well kept in my opinion, and they don't have the a/c option, which can be important if anything you own can't stand 120 degree heat inside the unit during the summer.

Ive just rented a storage and already lost the key to my lock. That's my fault. However when I went and asked them to cut my lock they wanted to charge me $15. I've never been charged for that at any storage I've rented from before. Plus there gate hours are 7-7. Too early. I'm never renting at this place again

First I came in here and Natalie showed me several units. I put a deposit down on an inside unit yet when I came back the one they had reserved was an outside unit that was more expensive. Rick acted like he was the manager and said he would reserve two units so I could choose which one I wanted when my Pod was dropped off. When I called back to confirm my pod was being dropped off Natalie said Rick didn't have the authority to do what he did and she had nothing reserved for me and couldn't give me my deposit back. This was a horrible experience and I ended up getting a better deal at self storage down the street.

The place is nice and clean, well secured, but . . the management stinks. The young chick at the desk has no personality and should be a mortician. She is cold as ice and just about as helpful. The guy that is there is great and very helpful, but after my encounters with the witch, I don't want to even think about renting there. There is always junk cars out front of the office so there is no place to park to pay your bill. The kiosh that they have installed is not user friendly and of little help. Too many time it is closed when ist says it should be open. The old managers Deanne and Eric were tops. Too bad. Hope they lose all their renters.

Clean except for mice. Management changes over frequently; some are good some not. Just received notice of yet another rate increase (2nd in less than 3 years). Thinking about moving.

INFESTED WITH RATS!! I opened my unit's door before the 1st of this month to discover it filled with rat droppings and my things soaked in sticky rat urine. Did they handle my concern? No. They charged me rent for this month and late fees because I couldn't get the hazmat suit on in time to get my things out. After several attempts to reach management when I discovered my unit in this condition before the first of the month, they finally called me. Only after they sent me two late notices and I responded with another email did they call. Get this, they said I cannot get my things out without paying them for rent!! I explained that I was there prior to the first with the intention of getting my things out, but now I have to get proper clothing and a mask and carefully remove my things one by one, clean what I can keep to load on the truck and throw the rest away. They told me there wasn't anything they could do for me, nor would they waive my rent for the month. This place does not know how to treat customers, nor handle complaints! So basically, if rats infest your unit and destroy all of your things, don't expect them to do anything about it except for charging you late fees. Find another storage place, this place is horrible!!

I have had my storage at this facility for over 10 years and aside from the occasional billing glitch I have been happy. I would have given them 5 stars if the rent increase were not like clockwork.

i had a terrible experience with this Company! I called to see if they had any units available and if i could come by to LOOK at one to see if it would be big enough for what I needed to store, Rick told me that I needed to put down a $20 deposit to hold the RESERVATION! , so I gave him my credit card number. About an hour later I called back to cancel my RESERVATION and to get a refund for the $20, Natalie the manager told me that she wouldnt give the deposit back, I told her i didnt rent a storage unit, I only made a RESERVATION to look at it, I didnt step foot on their property nor did I sign any papers, she was very rude and said "well Im sorry I cant refund the deposit."

The place seems clean enough except mice. The managers there are rude and not friendly at all. It seems just because you know someone that know's someone they don't like for what ever reason or your son's x girlfriend hangs out with there kids, they can kick you out. I have lived here all my life and run an auto repair for 35 yrs. I know a lot of people. I have lived her since treat blvd. was a one lane road with orchards on both side's. I meen really, come on. We tried to get a hold of there corporate office but no one seems to have the number, imagine that. I found there main office is in Walnut Creek but they have no clue. Hmmmm. They make up lies and take picture's of stuff that is not even yours and claim you left it outside. The unit next to mine stacks pallet's in front of our door so we can't gain access some times. I run a business and have tools and supplies stored there and go in and out three times a week, but I guess that's to much. So if you rent there your not allowed to go there. The items they claimed that were left out side a curling iron, a table and garbage, well no one in my family has use's a curling iron , all my tables are accounted for and I sweep every time I leave, and if this is so, where are my items? I guess that would make them thieves, because they did not get returned to me, or did they just throw them away. Not acusing just saying. They also have people living in there and cars being worked on. There is one unit that has oil running out the door from people working on motorcycles and there worried about an alleged curling iron.I strongly suggest not to rent there. There are other places cheaper and more friendly, Oh and watch out for the kids riding there motorized skate board up and down at 20 mph. when the speed limit is 5 mph.

Great experience here, property is amazingly clean and well worth the price. Fast office experience and great value. Rental process made easy and simple in a chaotic time for me! Thank you to the property manager.

The facility is nice and the units are clean but nothing special. Beware though before signing on the dotted line, my experience is that rent increases about 10% every 9 months. At the end of the day, it just storage and it seems I can find another place where the rents are more stable.