Matthew Thomas C.
Google
On June 20, signed a contract which clearly stated there is nonrefundable deposit, which we paid. On June 30, we sent a message saying kid is not going to play with them. We received no response. We thought, no problem, they would not charge us for the season. However, on Sept 5 we received an automated reminder email saying our auto-pay would start. I called, and they said the contract means the whole season is nonrefundable.
But, while there is explicit language about the nonrefundable deposit, the contract is not explicit about paying for the rest of the season. All it says is payments are due regardless of whether the player completes the seasons. But, our kid never started the season. Again, we notified them on June 30 that she won't be on the team, 10 days after signing the contract. We RECEIVED NO RESPONSE, nothing until we get an automated reminder about auto-pay in September.
We knew we would lose the deposit, but it is so unprofessional for them NOT TO RESPOND and then tell us a couple of months later that we'd have to pay for the whole season. I could never recommend this place to anyone. How do you treat people this way?