Centurion Hotel & Spa Ueno Station

Maybe half a star at most. (2 for location: right outside Ueno Station next to a lot of bars) The cost is outrageous: 30,000+ ¥ (200+ USD). Meaning HIGH foreigner tax. A place like this for what is typical in Japan, factor in proximity to a busy train station, should cost AT THE MOST: 15,000 ¥ (100 USD). Most of the non-Japanese staff, of which there’s plenty, were rude. Front desk non-Japanese person asked for resident card despite us stating we live here AND made a copy of it (not allowed per the country’s rules). The rooms are SO tiny. We booked a queen size bed. It was barely full size. The hotel used to be a love motel (rooms can still rented by the day - a sign by the elevator). The rooms feel sketchy and skeevy. Tiny bathroom. The seat warmer on the bidet was TURNED OFF PERMANENTLY. We’ve been to remote roadside rest stops with temporary bathrooms and seat warmers are on. Such a rip-off. NEVER staying at this chain hotel again. We’ve stayed in far less costly places with FAR better experience.

I had a pleasant stay here and would definitely consider coming back again one day! The staff are exceptionally friendly and helpful — I truly appreciate their warm hospitality. The spa is wonderful! The shower has great water pressure, and they provide everything you might need — body and hair shampoo, face cleanser, toner, cotton buds, comb, towels, lockers, hair dryers, and even a resting area where you can dry your hair comfortably after your spa session. There’s also a water dispenser available. I really enjoyed using the spa every day. The only downside was that my room was located in another building, so I had to cross the road each time to access the spa. The room itself was average. The carpet looked quite old, and the entrance area (where you put your shoes) had a noticeable odor. The shower water pressure was weak, which is why I preferred showering at the spa. On the plus side, the beds were cozy, the pillows were fine, and the room cleaning service was excellent. The location is very convenient — plenty of food options and drug store nearby. I also used their laundry facilities. The dryer wasn’t working at the time, but a kind staff member offered to help dry our clothes, which I really appreciated! Overall, a great experience thanks to the lovely staff and relaxing spa.

We stayed a week in the hotel and were surprised. The location in Ueno is great for vacation because Ueno has great public transport options. Despite the near and beautiful market the rooms were quite. Don't get confused, there are 2 hotels called centurion in Ueno and both habe 2 buildings (all shown on Google maps). The Rezeption is on the 2nd floor (for both hotels). The staff was extremely friendly. Have never seen something like this. We forgot a hoodie in immigration at the airport and only wanted to call lost & found from The Rezeption. There managed all and the hoodie was send to the hotel the next day. Thank you very very much. The hotel has a lot of free amenities like towels, razors etc. The spa is separated for man and women. Man contain a 100 degree sauna, 40 degree swimming pool and 12 degree pool. A lot of space to relax and a few weights for training. However you are not allowed in the gym if you have tattoos. They offer patched at the reception but that only helps for small tattoos. However that is 'normal' for a lot of spas in Japan.

I have stayed at 27 different hotels in Tokyo from luxe hotels to simple inns and even saunas, and 83 total accommodations all over Japan. Ever since I discovered Centurion Hotel & Spa Ueno Station, I keep coming back, this being my 5th time here. My travels to Tokyo will never be complete without a stay here. The spa here is the most ideal, perfect temperatures for the hot and cold bath, & sauna. What I keep coming back to is the service and the culture of the staff. Special mention to Anastasia who recognizes their most loyal customers and always pleasant to meet when you pass by the lobby, she is very welcoming and authentic, and Fujisan who is a ball of pure energy, she will attend to your every need, from luggage keep to pressing the elevator buttons for you when your hands are full and all with a perfect smile. They even have a charming little piano at the lobby where guests are welcome to play and the staff are a willing audience who will clamor for an encore. I didn’t play but was witness to some guests who generously shared their talent. This is a unique atmosphere in Tokyo or in any other Japanese hotel that I’ve ever visited. They have a multitude of room types from cabins to Japanese ryokan style, I haven’t even tried them all, but I promise you I will. Situated near the Ginza, Hibiya, and Oedo lines of the Tokyo Metro and the JR line and Keisei line you will get to any point of Tokyo from here. Izakayas, drug stores, Donki’s, supermarkets and convenience stores are everywhere.

The biggest plus point was the location of the hotel - smack right in the middle of the food alleys of Ueno. The hotel was about 6 to 7 minutes walk from Ueno Train Station and 5 to 6 minutes walk from the Keisei Ueno Train Station (Skyliner service to and from Narita Airport). It was relatively easy to navigate the area and we were spoilt for food options. My children enjoyed the bunk bed in the hotel room. The rooms are clean and have ample power points. The public bath in the hotel is well equipped - sauna, cold and hot bath, rest area and grooming area etc. The hotel staff were all well trained, polite and professional.

Great place to base to explore Tokyo for a few days with kids. Close to great restaurants and markets, the park, and the train station for access to all Tokyo has to offer. The spa was amazing!

The room and bathroom were very small. On the third day of our stay, we requested bottled water and were informed that complimentary water was provided only on the first day. In addition, there were no coffee or tea facilities available in the room, which was disappointing given the standard of the hotel.

Fantastic 3 night stay here in Ueno!!! The best part is the location and the second is the staff. They are incredibly friendly and helpful! Rooms are simple but enough for my wife and baby. Spa is nice. Will definitely come back!