M J
Google
Every time I come into this century Lounge at DFW it is a different experience. Most days its too crowded to get in and other day these people cannot control their kids..When it is not as crowded, the service is worse.This time it was about six p m on a saturday and walking in was easy but it was barely enough seats.But several people were able to get in no problem without being turned away. Today plenty of cookies food and liquids in the area,but trying to get a cup for the coffee or a glass was almost like pulling teeth. I had to eat on the little nightstand next to my seat because the two tables next to me full of dishes for about twenty minutes. And trying to flag someone down to get them clean was near impossible. The staff seems overwhelmed with all the people who pile in here, but the front desk to check in people is fully staffed all the time for no particular reason. I get it everybody has their role and plays their part.But when things are looking horrible, other staff should step up and help those we're trying to catch up and keep up with a great experience for the customer.
Overall, the American Express lounge in Dallas Fort Worth is still promptly. One of the worst I've been to and none have been better than my Baltimore (The Club at BWI) experience.FYI Available to Priority pass members. .Time and time again the experience there is always great.( sorry back to DFW) They are at a pretty big airport with plenty of people, all the time and the food is still better than what you get in the airport.Overall in 9 visits here in 2025 they get a 3 stars. This will be my last visit of twenty twenty five.This is why I left this review now.ALSO Dont compare this to your other lounges before you go as you will be disappointed. But overall it's par for the course.