Céramic Café Studio Laval

We visited as a group of six, including three kids. We were informed at the beginning that a 15% gratuity would be automatically added due to our group size. This policy is not stated anywhere on their website. Their site only mentions that groups of 12 or more are considered large, with no mention of mandatory gratuity or extra charges. I also did not order any food or drinks, so I did not receive any service personally. I do mind being charged a tip for a service I did not receive. Tipping should be optional and transparent, not mandatory and undisclosed online. Because of this experience, I will not be returning. Picture clearly states to my discretion.

Friday night 7:30! Was told it’s a 30minute wait, that they had no place. Asked about all the free tables, told the section is closed. Unacceptable. Over 5 employees in back of the counter. So I don’t think it’s a staff issue.

Concept is great but service at this location is meh. It’s very crowded especially during peak times on the weekends. The staff covering the tables to me feel overwhelmed and aren’t in the headspace as a result to be friendly with clients. Nonetheless, overall I always enjoy my time here 😊

As always: excellent service, ambiance and a very recommended activity for everyone!

Ive been to this place a few times and always have had a pleasant experience. The good is actually good giving coffee shop vibes. Perfect to come as a little date or with a friend. Last time we were a group of girls to celebrate my friend’s birthday and it was so memorable. Definitely always coming back

Even if you dont have a reservation, they find a table for you (but you gotta come early so there are still tables). There are a lot of options to choose from and i personally think it's better that way, there are also a lot of colors and tools that you can use, more then other places ive been to. The staff is so friendly and kind. Real good experience

This ceramic café location is a big and spacious place with a lot of ceramic varieties to choose from ! I really like the vibe in here, my husband & I spend approx 3 hours in there and was fun! 🧡🧡🧡 I did my reservation 2 weeks ago online and call on the day to make sure it worked and all 👍 The Nachos & the smoothies were good! It's a nice snack to eat while doing our painting ceramic projet !! I asked if it's possible to get the table next to us to get enough space when we will get our food since we took 3 ceramics, the space was very tight and difficult for us to work on and we have trouble to paint in a such small space.. but the employee told me it's not possible due that it's all reserved even if the place was pretty empty on the day we went 😅 We also got the unfortunate to be sit next to a family who keep running around and push our tables / doesn't stay put which was a struggle for us to concentrate and when we wish to get seated in a different spot, they said they couldn't allow us to move to a different table ><' Aside of that, love the ambiance and the friendly staff ! I just end up giving up on the completing our projects we had on mind. We stop midway and call it a day 👌

they have such a wide range of ceramics and paints and i always spend so much time every time i go there. i love the place. might be crowded sometimes tho. make sure to reserve a spot ;)

I quite enjoyed my experience at Ceramic Cafe. First, you choose a piece from a wide selection of ceramics located on the second floor. Then, you choose your paint. And finally you paint! Also, you need to come back a week later to pick up your cooked piece. It was a really fun activity and staff was very friendly and patient. Expect to spend about 2-3 hours being there. However, it was so expensive! My friend and I paid 100$ including tax and tip for the time at the cafe, the pieces and two milkshakes. Unfortunately, I don't think I'll go back for that price, although it's such a great activity.

Don't. Just don't go! They did not fully coat my mug. Then when i finally got a hold of someone in charge, they told me to bring it back. Then when i did, the dude there was manipulating my close to 40$ item that i worked over 4 hours on like it was nothing. I told him to please becareful and he got insulted. Then he did it again and had a mini panic attack and told him to please hold it w all his fingers not just his thumb and index in the rim. He was so angry he gave me shit. Finally he took it properly and i told him to rrdo a coat. He asked if he can resend it to me and i said yes and smiled. I live 3 hours away. Then i just got it today. The package was so compact that it was a bulge on top. No longer a rectangler box. It was so tight it actually caused more damge... Then i called and told the dude, the package was so compact it actually broke, go on fb. And he asked me why. I lost all hope in this company. The staff rotation is horrible and these kids cant even run a simple operation or find common sense, and I'm 36 and saying this. The government should make these kids get a university degree to work at this company... or hire people in their 40s...

Ceramic Cafe is a great activity to share with friends or family wanting to do something creative with their time. You can order food or drinks while you paint. Everything is available for you to continue your hobby without interruption. The staffers are helpful and quick. Tools to paint and selection of ceramics are plentiful. Don't let my 3 star review deter you too much from this experience. I 100% recommend this activity and have done so several times with my daughter. The price tag does sting and that's unfortunate. Do check online deals to cut down this price. This activity can be pricey as you spend money per item you paint (at high price) then they charge you for the time you use to paint. It's not unusual to have a couple of items and the pain time along with a snack or drink to set you back $60. Far too expensive and keeping the activity immersion superficial as you're constantly clock watching. Once you're done painting and paying you can come back a week later to pick up your creation.

I'm not sure how I really feel about this location. To give you an idea how how expensive this place can get my best friend, myself, and our 2 three year old children went to paint ceramic. The cost of the 4 of us to buy a ceramic item, sit and paint for 2 hours, and to each have a beverage (2 coffees and 2 bottles of water) was $153.00 I found that they should really work on explaining exactly how the program works or to have someone come by and let you know how much time you have been there. They offer a set price for kids and adults if you stay past two hours. We were there for 1 hour and 45 minutes and they wouldn't give us the discount. Anyway, you walk through the store and pick out what piece you'd like to paint, an employee comes up to your table and writes down the codes for everything you have and explains to you the process of how everything works, how many coats of paint you should use, how to "erase" any errors you might make while painting, and shows you the wall with other paint colors and additional brushes. I wish they would explain the different techniques to get different looks, this is explained on a laminated sheet on the table but it is only in french so if you can't read French you are up a creek! Just a tip for you if you are going with YOUNG children: Don't bother getting the nice ceramic pieces like a fairy, princess, or Hello Kitty. Go with a mug or plate and let them go to town. They'll be thrilled just to be painting that they will mix, over mix, and remix colors on the same spot!

I recently visited with my husband and 19-month-old daughter. I was Extremely disappointed and won't be going back anytime soon! I called prior to visiting to inquire if besides painting, my daughter could participate seeing as I wasn't convinced she would sit still for that long and was told: ` yes, we have babies right here now and they are happy` We figure we would give it a shot but slightly disappointed because we were VERY misinformed. 1st off, extremely loud. They open at 10am and we arrived at 11.15 to a line up and very loud environment. When I called, why didn't they suggest reservations... 2nd very small tables for task required. With your basic paint supplies, your coffee cup and our ceramics, it remains no space on the tables at all. Coat check was already full capacity, so we had to put our jackets on the floor because hanging them on the chair isn't ideal unless you ant to get pain and other stuff on them. 3rd - which is what upset us the most! We were also charged a fixed family fee which to me is unacceptably ridiculous as we are already paying lots for the ceramics and you know we will be therefore a few hours while we wait for our art to dry. For both my husband, myself and our daughter with 2 coffees and our ceramics it cost 80$, it's quite expensive for a family activity. Imagine those with numerous children...and to top it off it doesn't bother me if it were at least fun, but it wasn't at all as I personally didn't enjoy myself because I was chasing my daughter around who after 1hr of sitting still ( which is awesome) at that price my hubby decided to finish his painting , since I couldn't finish mine even if I paid 18$ for it and that was wasted..., no matter what you are there at least 2-3 hours while you wait for everything to dry - we are already paying for food and ceramics why charge me an `entrance fee`` Will not be coming back and I wouldn't recommend for any children under the age of 5 and if you do, ensure you have lots of $ to spend, because even the smallest of ceramics is min. 15$ and you need to add an entrance fee per person on top of that. 2.5* at best .

This is where you go to paint a ceramic piece. So the way it works you buy a ceramic item (8$-100$) plus you pay a fee per hour per person. Depending how long you stay there, and how big your piece is, it does get really expensive. They do offer food, I am not sure I would trust anyone handling pottery with sandwiches or wraps, but they do have drinks and a outrageous price for a can of juice or coke. Go for the pottery, but not the food, eat a good meal before, then you can go and paint, and go eat again after.