Ceria Hotel Bukit Bintang

After landing at the airport in the middle of the night, we checked both Agoda and Booking.com and saw that this place had available rooms. Since it was so late, we decided to go directly to the hotel instead of booking online, thinking it might be easier to just arrange it in person. Unfortunately, that turned out to be a poor experience. The woman working the night shift seemed very reluctant to even open the door for us. When we asked about room availability, she immediately told us there were no rooms—despite both apps clearly showing multiple options available for booking. We politely showed her the listings in real-time, but she insisted it was untrue and that we had “nothing to look for” there. We even asked how it would work if we booked online right then and there—what would happen? Would we just be told again that it’s not valid? She showed no willingness to help or explain. This is especially disappointing given that the hotel advertises 24-hour reception. From her attitude, it felt more like we were intruding rather than being welcomed as guests. We tried to be kind and respectful, even asking if she could help us find another place since it was our first night in Kuala Lumpur, but we were met with silence. Not even a goodbye when we left. In the end, we spent over an hour wandering around at 3 a.m., feeling completely unwelcome. If this is how hospitality is handled here, then maybe it’s for the best that we didn’t manage to book a room after all.

We had a comfy and pleasant stay at Ceria Hotel KL. The location is great, especially for tourists exploring Bukit Bintang. The hotel is affordable and provides good value for the price — perfect for families traveling on a budget. The beds were surprisingly very comfortable, and the room itself was cozy and clean. Our family slept well throughout the stay. One minor thing was the curtain, which could have been a bit cleaner, but it didn’t affect our overall experience. It would be great if the hotel could consider upgrading the TV to a smart TV. Most tourists don’t usually understand the local cable channels, so having streaming options like YouTube or Netflix would be a big plus. Overall, it was a good experience and we’d definitely consider staying here again for future trips to KL. 👍

I recently checked out of Ceria Hotel Bukit Bintang and shifted to another nearby hotel — and honestly, it was a much-needed decision. The only positive aspect of this hotel is the polite behavior of the staff. Apart from that, everything else is zero-rated and extremely disappointing. The washroom design is absurd and highly uncomfortable. It has glass walls with only half-blinded covers, which means there’s almost no privacy at all. Every time someone takes a bath, their partner can easily see them — very awkward and unacceptable. The rooms are suffocating and highly humid, with no proper air circulation or cross-ventilation. It constantly feels like you’re trapped in a sealed box or a jail, with everything damp and sticky due to the excessive moisture. Even the bedsheets and clothes feel wet. Washrooms are basic and poorly maintained — not what you expect even from a budget hotel. On top of all that, there’s no lift in the hotel, and guests are forced to carry their luggage up the narrow staircases — which is especially problematic for families or older travelers. There are many other minor and major issues that add up to a very unpleasant stay. Not recommended at all.

The room is quite standard and clean. All the necessary facilities are available and the price is not very high. The most important thing is that the service attitude of the front desk is very friendly. After I left my smart watch in the hotel and called back to inform them, the front desk called me again to say that I had left my smart watch behind. There are parking spots and some restaurants near the hotel. It's quite convenient with KK shop.

My first time in Malaysia. This was my first time traveling alone while not being able to speak English! Malaysian people are very kind. I lost my passport and while I was very worried, the hotel staff and a couple guests helped me. They were very kind and I appreciated it. I received it at the airport as a lost and found item and was able to return home safely. I would definitely go back to Malaysia. This hotel is beautiful. Thank you to all the kind people who helped me!

Visited on 11 Jun 2025 and left 16 Jun 2025. Stayed in a windowless room but its comfortable bed and the aircon is very cold. But overall the location which is close to Pudu and Bukit Bintang and Lalaport opposite works well for tourists and foodists alike. But also the central location of the hotel also means its easier for grab cars to arrive and send you back to anywhere in KL

Always stay here but please book the room with window and u will get the lift. If you choose room without window there is no lift and but there is a stairs. TV channel limited but its ok since we stay for rest and sleep only.

Nothing special for this hotel. Such small rooms. Feels like a cell. Not as clean and no lift. No water in the room, so you gota walk up to the reception. Noisy, so when people are walking in out of the corridors you can hear everything. For over $30 you can find much better value. On weekend they wanted $50 a night lol.