Ceria Hotel Bukit Bintang

This hotel is nothing less of exceptional service and spotless cleanliness. I booked via Agoda to get the best price and I was even upgraded to a better room when I checked in. Sit in the heart of Kuala Lumpur near Hang Tuah area, the hotel is within walking distance to Lalaport, Berjaya Times Square and Bukit Bintang. The room is not as spacious as more premium hotel but it can comfortably accommodate 3 persons. Toilet is spotlessly clean, comes with hot and cold water shower, body showering gel and shampoo. Sink is located outside the bathroom. there are water dispensers at every floor. Do take note that parking space here is extremely difficult to find and it is preferable that you get e-hailing services to get here. There are lots of eateries next to the hotel, and there is a nightclub at the right side of the hotel. Rest assured, bass sound from the nightclub wouldn’t disturb your sleep as the hotel is well insulated. There are convenience stores nearby.

For the price, I honestly loved this hotel so much. We got a standard double room for 2 nights for around 250 rm, and the rooms are really well maintained, the bathrooms are quite luxurious. They also provide with amenities and there is water filter on every floors. Definitely worth the stay. And it is located at such a convenient location, just a 10 minute walk to Berjaya times square, 6-7 min walk to the monorail. The place is also very quiet and comfortable. The staff were helpful as well. Would definitely recommend, for a peaceful stay.

We had a comfy and pleasant stay at Ceria Hotel KL. The location is great, especially for tourists exploring Bukit Bintang. The hotel is affordable and provides good value for the price — perfect for families traveling on a budget. The beds were surprisingly very comfortable, and the room itself was cozy and clean. Our family slept well throughout the stay. One minor thing was the curtain, which could have been a bit cleaner, but it didn’t affect our overall experience. It would be great if the hotel could consider upgrading the TV to a smart TV. Most tourists don’t usually understand the local cable channels, so having streaming options like YouTube or Netflix would be a big plus. Overall, it was a good experience and we’d definitely consider staying here again for future trips to KL. 👍

I recently checked out of Ceria Hotel Bukit Bintang and shifted to another nearby hotel — and honestly, it was a much-needed decision. The only positive aspect of this hotel is the polite behavior of the staff. Apart from that, everything else is zero-rated and extremely disappointing. The washroom design is absurd and highly uncomfortable. It has glass walls with only half-blinded covers, which means there’s almost no privacy at all. Every time someone takes a bath, their partner can easily see them — very awkward and unacceptable. The rooms are suffocating and highly humid, with no proper air circulation or cross-ventilation. It constantly feels like you’re trapped in a sealed box or a jail, with everything damp and sticky due to the excessive moisture. Even the bedsheets and clothes feel wet. Washrooms are basic and poorly maintained — not what you expect even from a budget hotel. On top of all that, there’s no lift in the hotel, and guests are forced to carry their luggage up the narrow staircases — which is especially problematic for families or older travelers. There are many other minor and major issues that add up to a very unpleasant stay. Not recommended at all.

I booked this hotel through agoda and it said in their entertainment that they have streaming Netflix and others, when I opened their TV in (room 328) it was just a normal channel and the wifi connection was still weak so the TV kept stopping, I went down and asked the front desk guy and he said they didn't have it, if that's the case then they shouldn't have removed it from what they posted on agoda, they are giving people false information, that's a scam! Then the air-conditioning doesn't work properly, the paint on the wall of the room is peeling, the sink in the cr has rust, the plug point and water heat are right next to each other which is very dangerous especially when making coffee or any drinks, then the room is foggy and smells bad. I will never book this hotel again

After landing at the airport in the middle of the night, we checked both Agoda and Booking.com and saw that this place had available rooms. Since it was so late, we decided to go directly to the hotel instead of booking online, thinking it might be easier to just arrange it in person. Unfortunately, that turned out to be a poor experience. The woman working the night shift seemed very reluctant to even open the door for us. When we asked about room availability, she immediately told us there were no rooms—despite both apps clearly showing multiple options available for booking. We politely showed her the listings in real-time, but she insisted it was untrue and that we had “nothing to look for” there. We even asked how it would work if we booked online right then and there—what would happen? Would we just be told again that it’s not valid? She showed no willingness to help or explain. This is especially disappointing given that the hotel advertises 24-hour reception. From her attitude, it felt more like we were intruding rather than being welcomed as guests. We tried to be kind and respectful, even asking if she could help us find another place since it was our first night in Kuala Lumpur, but we were met with silence. Not even a goodbye when we left. In the end, we spent over an hour wandering around at 3 a.m., feeling completely unwelcome. If this is how hospitality is handled here, then maybe it’s for the best that we didn’t manage to book a room after all.

The room is quite standard and clean. All the necessary facilities are available and the price is not very high. The most important thing is that the service attitude of the front desk is very friendly. After I left my smart watch in the hotel and called back to inform them, the front desk called me again to say that I had left my smart watch behind. There are parking spots and some restaurants near the hotel. It's quite convenient with KK shop.

My first time in Malaysia. This was my first time traveling alone while not being able to speak English! Malaysian people are very kind. I lost my passport and while I was very worried, the hotel staff and a couple guests helped me. They were very kind and I appreciated it. I received it at the airport as a lost and found item and was able to return home safely. I would definitely go back to Malaysia. This hotel is beautiful. Thank you to all the kind people who helped me!