Ceria Hotel Bukit Bintang

Nice hotel but need a little more improvement.have elavator but u need to go next building.but if only your room is on 2th and above floor.maybe someone's will confuse but i manage to configure it out because i read from others review.because the staff also not imform about the elevator n the room location. Please imform customer even though they don't ask you.although the staff is foreigners but it's not an excuse.at first i use the staircase and at 2nd floor i see door which is connected to other building.luckily my room is in the building. Hair dryer is on the drawer's beside the tv.iron u need to go outside of the room to use it.if u need window with street view,need to ask or remarks when u make a booking.because some room have only inside view. Tea n coffee provided.but for water u need to take outside becuse they don't provided the mineral water.shower n handwash also provided using a bottle.for prayer this room space is small,but u will figure it out by yourself.if you is some one who like mirrow please bear in mind window only on the bathroom. For food no problem because near berjaya time square n lalaport,but if too lazy can order foodpanda.for laundry there's a shop on the otherside of the hotel. Transport for me the nearby is monorel imbi,but if from Hang Tuah lrt or monorel also can go through lalaport mall.there's a walkways and stairs. Plus not forget the acond is noisy,but still i can manage to sleep well.tv channel only locals.the annoying part is u will feel someone trying to open ur door but actually it's the room beside u is open their door.it's confusing for me actually because it's feel like someone trying to open the door because the sound very close to this room.

My recent stay at Ceria Hotel in Bukit Bintang was a major disappointment. Room 213, where I stayed, was far from comfortable. No Elevator: The absence of an elevator made lugging luggage up the stairs a frustrating task. Tiny Room: For a nightly rate of USD 25, I expected a more spacious room. The size was incredibly cramped. Poor Bathroom Design: The bathroom's see-through glass walls created an uncomfortable and awkward atmosphere. It felt like a poorly designed afterthought. Lack of Essentials: The room was devoid of basic necessities like bottled water, toothbrushes, and toothpaste. Unpleasant Reception Interaction: As a Bangladeshi guest, I was surprised and offended when the Bangladeshi receptionist, despite understanding Bangla, chose to respond in English. This unnecessary language switch felt disrespectful. Overall, Ceria Hotel falls short of providing even the most basic amenities and comfort expected at this price point. The staff's lack of respect further worsened the experience. I strongly advise against staying at this hotel.

Stayed twice here : Room 365 & Room 527 Fantastic location & room is spacious for me and husband. On my 1st stay reception staff gave us complimentary upgrade to Executive King . My second stay we just booked a Deluxe as we are already going back Singapore next day by 2pm. Hotel staffs are very friendly/kind/helpful . Had a wonderful stay with Ceria Hotel. WiFi connection is superb. You can get 20% off voucher for the massage spa boutique next to hotel. PLS go if u have time, it's worth the price! Feedback for improvement : 1) move TV channels would be great. Only three channels available in TV room 527. 2) Aircon in both rooms very very warm so the rooms were so humid inside.

I am writing to express my sincere appreciation for the exceptional service provided by your staff. When my friend's mother accidentally left a valuable item behind, your team went above and beyond to ensure its safe return. This remarkable act of honesty and care exemplifies the true meaning of five-star hospitality. I am truly impressed and look forward to staying with you in the future.

Came back to Ceria on Jan 26 for an overnight stay. So glad to see there is a new executive wing with well made rooms, very simple and very clean! Move the bathroom. Will definitely come back!

I recently stayed at Ceria Hotel, and it was the worst hotel experience I've ever had. I stayed in room 213, and it was extremely disappointing. No lift: Carrying luggage up the stairs was a hassle. Tiny room: At $25 per night, I expected at least a reasonably sized room. Washroom design: The washroom felt like it was forcefully fitted into the room. It was surrounded by see-through glass, which is uncomfortable and awkward. No complimentary essentials: There was no water bottle in the room, nor were there complimentary items like a toothbrush or toothpaste. Uncomfortable interaction at reception: I am Bangladeshi, and the person at reception was also from Bangladesh. However, even though I spoke to him in Bangla, he responded to me in English. This felt unnecessary, uncomfortable, and even insulting. Overall, this hotel fails to provide even the basic amenities and comfort expected for the price. On top of that, the lack of respect from staff made the experience worse. I would not recommend staying here.

I would like to thank Rahman and Jalal for the hospitality given to me throughout my stay. Please take care of them. Next i would like to give a compliment on the room. Very spacious and clean n also comfortable. Big bed. The toilet is also clean n big. Just there’s limited view but its totally fine. Also the shower heater took a longer time to heat up. Can check on this. ||Overall, a pleasant stay and will definitely come back on my next trip. Thank you. 🇸🇬

This hotel is located near to Lalaport and LRT station. The rooms are comfortable small, nice and clean. Price is reasonable with it location and quality. Staffs are very friendly