Ceria Hotel Bukit Bintang

location wise is pretty easy to walk to public the city. several restaurants and marts like 7-eleven and KK is just a few meters walk. room is quite decent, a bit small but they clean it everyday. wifi was good. didnt use the TV. but for cleanliness and comfort with the price, it is well worth it. they're right on the main street so parking is very limited, would recommend getting e-hailing services. now onto the downsides: 1. staff service is poor. i dont know if this is due to language barrier or they're basically unfriendly 2. for a room of 3-4 occupants, i believe it is normal to be given 2 room keys instead of 1. i even told them that i am willing to pay for a deposit for them to issue another key, but they refused and give no explanation (again, not sure if it's language issues or whatnot) 3. i dont know why they dont allow guests to use the elevators. the elevator was in another part of the hotel that looked better than the main one. 4. soundproofing is really bad. i can hear footsteps and conversations of other guests and staffs. being nextdoors to a club also didn't help

This hotel is nothing less of exceptional service and spotless cleanliness. I booked via Agoda to get the best price and I was even upgraded to a better room when I checked in. Sit in the heart of Kuala Lumpur near Hang Tuah area, the hotel is within walking distance to Lalaport, Berjaya Times Square and Bukit Bintang. The room is not as spacious as more premium hotel but it can comfortably accommodate 3 persons. Toilet is spotlessly clean, comes with hot and cold water shower, body showering gel and shampoo. Sink is located outside the bathroom. there are water dispensers at every floor. Do take note that parking space here is extremely difficult to find and it is preferable that you get e-hailing services to get here. There are lots of eateries next to the hotel, and there is a nightclub at the right side of the hotel. Rest assured, bass sound from the nightclub wouldn’t disturb your sleep as the hotel is well insulated. There are convenience stores nearby.

The hotel's location is a real advantage. It's right near the main bus station drop-off by the Berjaya Hotel, and buying bus tickets was very straightforward. The room's layout was nice. The cleanliness was lacking, especially in the bathroom, where the floors and walls were oily from previous guests.

Nice hotel, with very kind and attentive staff. The area of the hotel is a bit like a backyard of some fancy streets of Kuala Lumpur. Othern than that, if you take a room without window, be aware that the walls are like paper, and AC is only on if you are in the room as it works with your key. The negative part of it is that the bathroom's fan only works when light is on - and it has glass wall. Hence, it's a bit challenging drying it out once you took shower. Great quality-price combo though.

For the price, I honestly loved this hotel so much. We got a standard double room for 2 nights for around 250 rm, and the rooms are really well maintained, the bathrooms are quite luxurious. They also provide with amenities and there is water filter on every floors. Definitely worth the stay. And it is located at such a convenient location, just a 10 minute walk to Berjaya times square, 6-7 min walk to the monorail. The place is also very quiet and comfortable. The staff were helpful as well. Would definitely recommend, for a peaceful stay.

After landing at the airport in the middle of the night, we checked both Agoda and Booking.com and saw that this place had available rooms. Since it was so late, we decided to go directly to the hotel instead of booking online, thinking it might be easier to just arrange it in person. Unfortunately, that turned out to be a poor experience. The woman working the night shift seemed very reluctant to even open the door for us. When we asked about room availability, she immediately told us there were no rooms—despite both apps clearly showing multiple options available for booking. We politely showed her the listings in real-time, but she insisted it was untrue and that we had “nothing to look for” there. We even asked how it would work if we booked online right then and there—what would happen? Would we just be told again that it’s not valid? She showed no willingness to help or explain. This is especially disappointing given that the hotel advertises 24-hour reception. From her attitude, it felt more like we were intruding rather than being welcomed as guests. We tried to be kind and respectful, even asking if she could help us find another place since it was our first night in Kuala Lumpur, but we were met with silence. Not even a goodbye when we left. In the end, we spent over an hour wandering around at 3 a.m., feeling completely unwelcome. If this is how hospitality is handled here, then maybe it’s for the best that we didn’t manage to book a room after all.

We had a comfy and pleasant stay at Ceria Hotel KL. The location is great, especially for tourists exploring Bukit Bintang. The hotel is affordable and provides good value for the price — perfect for families traveling on a budget. The beds were surprisingly very comfortable, and the room itself was cozy and clean. Our family slept well throughout the stay. One minor thing was the curtain, which could have been a bit cleaner, but it didn’t affect our overall experience. It would be great if the hotel could consider upgrading the TV to a smart TV. Most tourists don’t usually understand the local cable channels, so having streaming options like YouTube or Netflix would be a big plus. Overall, it was a good experience and we’d definitely consider staying here again for future trips to KL. 👍

The room is quite standard and clean. All the necessary facilities are available and the price is not very high. The most important thing is that the service attitude of the front desk is very friendly. After I left my smart watch in the hotel and called back to inform them, the front desk called me again to say that I had left my smart watch behind. There are parking spots and some restaurants near the hotel. It's quite convenient with KK shop.