Cervantes Hotel

The Cervantes is located in Old San Juan. You are within walking distance of nearly everything. Plus, there is a free trolley that stops right in front of the hotel as well. This hotel is smaller than what I had expected...But the rooms are very clean and nice. We were greeted by friendly staff that gave us a map of Old San Juan and showed us around a bit. When we walked into our room, we had 2 bottles of cold water, and our ice bucket was nice and full. The bed is fairly comfy (a bit kn the firm side)...But the sheets...Oh my, they are amazingly soft! The shower is tiled and has good water pressure. There were robes as well as nice complimentary toiletries. Complimentary breakfast as well, served from 8:30-10:30. Small selection, but it did have wait service, which I found to be rather nice. Good working A/C...So we were never hot. Overall, this has bee. A good experience for us!

The location was right in Old San Juan, the staff was very helpful and respectful. The room a/c unit worked well which was important regarding the weather outside in San Juan. There was a balcony that looked over the street with some nice Spaniard-influenced architecture. Carpet was less pleasurable than expected, definitely needed a deep clean- but the hotel was overall well kept and was much nicer on the inside than the outside. 4 stars well deserved.

Room and bathroom were big & the bed was comfortable. The biggest issue we had was that the window/doors to outside were so thin that you could hear everything going on in the street below and it was an area where people would be walking around and screaming until late into the night, so it was very difficult to fall asleep. The other issue was that the doors to get inside your room were so heavy that they could only slam shut with a large bang. This also made it very difficult to sleep. Very nice hotel other than the noises & a great location in walking distance to the cruise port for Carnival!

No electricity the first few hours (City Problem?), delayed check in, with no lights for a while. The carpet in the room was really dirty, our socks and clean feet were black after walking only a little bit in the room. There was no replacement room available the same night, but another room was offered the next night, which we declined. Breakfast starts only at 8:30 which doesn't work for business or busy tourist plans. Good breakfast, excellent espresso coffee! Windows are old and the street is so noisy that I didn't sleep hardly anything. The staff was very friendly and very helpful, management agreed thankfully to let us cancel our reservation after the first night. No internet/wifi in the rooms, only in lobby.

We loved it!! Except for the noise on Saturday night - it was an experience we will never forget. We toured the downtown area and the fort. We found the staff wonderful - they couldn't do enough for us. So the room was a bit small - who needs a big room - we were only there to sleep. We just loved San Juan - we were only there for a day but we hope to go back again

Great location with walking distance to the main attractions in old San Juan, cordial staff and good food, however, continental breakfast seems so little that you definitely need to order from their main menu so consider breakfast not included, the rooms smelled like humidity and you can't adjust the AC. Only 3 stars because the smell in the rooms was really uncomfortable but tolerable.

DON'T DO IT! I did a lot of research before booking this place and I am not sure why people rate it so highly, I saw a couple bad reviews but their is always someone with something bad to say but mostly positive. Even lonely planet's book on Puerto Rico said it was great. So I was confident we would have a great last 2 nights in PR at this hotel. However, when I got here I was extremely disappointed and felt like I was duped! It was NOT worth $216/night, this was the "deal" I got through searching on TripAdvisor. So I don't know who to leave a bad review for, the hotel, TripAdvisor or Lonely Planet. Anyway, here is my experience. The hotel is located in a great spot. The staff was fine too. The lobby was clean but empty and desolate. They have a table set up for food service but I don't even think they serve alcohol or food other than their " free breakfast," Which is scare, small and very basic. We had a room on the 5th floor, it was small and very sparse, the floor felt like it had not been cleaned or vacuumed in a long time. It was disgusting to walk on with bare feet. The room was dark with curtains that you can not open. You can open the windows but their is a sign asking to keep the air conditioning on at all times, I didn't want to waste energy so I opened the windows to air out the room. I had to air it out because the bathroom had a bad smell that would carry into the small room. It was like the sewer was wafting up, keep the lid close, I think it helped. The room also needed some cosmetic help, a fresh coat of paint to cover some patch work, a clean information book at least, a head board that is mounted to the wall and not crooked are a few minor things. When we first got here, we laid down for a quick nap, during that time someone opened our door, realized people were in it, said sorry, and left. It was odd. We left as soon as we were recharged to explore the city (which is great by the way). At night, I was awaken by loud sounds in the street but again we were in the center of town so that is to be expected. In the morning, we went down stair for the free breakfast. They didn't have much but it was "free" with the over priced room. This place needs some TLC and new approach for customer service and hospitality. It sounds like it used to be great but I would not say that anymore.

Excellent hotel with extremely friendly and helpful staff. Rooms are small but very charming and well maintained. Our stay was excellent, as the staff at the front desk went above and beyond to make sure we had what we needed, held our bags for us when necessary, and arranged transportation to the airport. Highly recommended!