gregw205
Google
I’m writing this from the lobby of the Cervo Hotel in Porto Cervo, where I’ve now been waiting over an hour for a promised room switch—because the first one had visible mold in the shower. Mold. In what’s supposed to be a five-star Marriott property.||Let’s get one thing straight: this is not a luxury resort. This is a low-end Sheraton masquerading as something premium. The hallways smell, garbage is left sitting out, and the rooms are tired, outdated, and in my case, actively hazardous to your health. When I first raised the mold issue, the staff’s response was a shrug—they let us sleep there, offered no real help, no urgency, and clearly no training in hospitality.||After enough pressure, they agreed to “upgrade” us to a new room, which turned out to be… the same room layout—just without mold. Apparently that’s supposed to be enough to satisfy a guest paying €5,000 for three nights.||To “make things right,” they gave us a beach pass and a boat outing—both of which I still had to pay €2,000 for. And that’s their idea of a solution.||It gets worse. I requested a steamer and it exploded boiling water onto my hand. When I asked for documentation of the equipment I signed out (because yes, you have to sign out a steamer here like you’re in a hostel), they told me they’d ripped up the copy.||The level of service here is not just lazy, it’s incompetent and borderline negligent. No refund. No real apology. And right now, still no room.||If you’re thinking about staying here—don’t. This place is a scam wrapped in nice branding, and it doesn’t even come close to delivering on the basics. Total disgrace.