Gigi W.
Google
My husband and I have been CHA patients for 15 years, and I am sad to say that we have seen a steep and steady decline in the quality of care, management of the patient experience, and general humanity of the folks at CHA in the past few years.
We understand the realities of a post-COVID healthcare landscape, strains on the system at an all time high while providers are at a low, and increasing pressure on providers per-patient time. That said, there is no excuse for 45-60 minute wait times every time we go, feeling dismissed and unheard by a doctor who you've worked with for years, and being abandoned (while waiting 45-60 minutes) and left to wander the hospital unattended anytime we need to get blood work done.
Our interactions with CHA in the past few years have ben weird, sad, frustrating, and have made an American healthcare system that is already traumatic feel even more cold and inhuman.
We are finally leaving CHA and are feeling relieved. Despite all of the above, my personal PCP, Dr. Galina Tan, has always been amazing. If you must use CHA, see Dr. Tan!! :)