PamelaGorsky
Google
From the moment we arrived, this hotel exceeded every expectation. The staff is truly the best I’ve ever encountered—genuinely friendly, incredibly helpful, and always working together seamlessly. No question (even my dumbest ones) was ever met with anything but kindness and patience. Any small issue we had, like figuring out the coffee machine or a brief WiFi outage, was resolved immediately.||The hotel itself is *stunning*. Everything is impeccably clean, the robes and sheets are luxurious, and every bungalow comes with cozy seating and a hammock, making it feel like a true retreat. You’re surrounded by the beauty of nature, with the jungle atmosphere adding to the magic.||Upon arrival, you’re welcomed with fresh juice and a lavender-scented towel, and they’ll even help you with your Spanish. The amenities are are also top-notch. They offer yoga classes, guided or solo hikes, and hot springs right next to the sports bar which offers amazing food. The pools are fantastic, and they even have a slides! So fun!||Dining was another highlight. Unlike most hotels that have gaps between meal services, this hotel ensures you can eat anytime. While dinner at the main restaurant requires a reservation, it’s effortless to book, and the food is phenomenal. The sports bar and grill also offer delicious options, so no matter where you eat, you’ll be happy.|The service is beyond exceptional. They handle your luggage and personally escort you to your room at check-in and check-out, making everything effortless but not pretentious. Every detail is so well thought out, and their ability to go above and beyond without being intrusive is truly impressive.||This was, without a doubt, the best hotel experience I’ve ever had. I cannot recommend it enough! If you’re looking for a place that combines luxury, adventure, and impeccable service, this is it. I’ll absolutely be returning!