Chagala Uralsk Hotel

Very pleasantly surprised by this hotel, it doesn’t look much from outside but that is quite deceptive. The hotel has evidently been refurbished recently and all the rooms are clean and fresh and extremely comfortable. It is clear that the management have thought about the details and provided all that a traveller might require.||I didn’t use the restaurant apart from breakfast which was more than adequate. Laundry service was impressive and came at no extra charge. Something that other hotels should think about, they usually cost an arm and a leg. ||Would happily return here.

Breakfast items not available at 8:00AM. Staff said what we can do for you? There was no towels in the room.... they provided towels at 22:30.

Been to this hotel many times over the years but second trip back post COVID and although rooms are good standard there is no bar and restaurant is fixed menu with limited hrs. Breakfast is adequate but depends who cooks eggs asked for fried one morning they came greasy and semi scrambled 2 day they were better.|| Hotel rooms are good but for food and a evening drink have to look else where …||Pity….

How this has four star rating on trip advisor is a miracle because this hotel is like an outbuilding/annex from old school days and it hasn’t been decorated since 1970, everything is half broken in room and they even have Lino on the bathroom floor which floods every time you take shower, restaurant is also poor. Staff in restaurant good but food is mediocre. Official rating max 2 star. If given choice would never stay here again.

I am writing this review at 4am in the morning, unable to sleep as the bed is as hard as a table top, the pillows are filled with lead and the duvet like a mat. Sleeping on the floor would be just about the same level of (un)comfort.||||The room is clean and that's the only positive thing I can say. Oh yes, and the hot water is hot.

Staff are great and most speak good English. Food is ok, plenty of places to eat locally.|The rooms & the rest of the hotel is very dated (1980’s), but you won’t find many hotels in the city.||I was there for 2 months with work, overall I’ve stopped in worse digs in the UK but in the uk it was reflected in the price

+ Nice location, excellent staff, good room size, fridge in the room - dirty bedsheets (noticed red/brown/gray stains on multiple occasions), poor sound insulation, limited breakfast options. Major gripe: slow, horrible, unreliable, ATROCIOUS internet! Hotel wifi nternet is simply unacceptable.

I have been resident in the hotel in the Chagala Apartment for 10 months , at the end I can say they provided me a perfect service , the hotel is improving also with a new building , it means there are big progress in all . A big thanks to the management and as well to all people that during this year make me the life simple and normal like at home . Thank you