Chalet Hotel Alte Post

Cafe experience - ABSOLUTELY WORST EXPERIENCE BECAUSE OF THE WAITRESS! We felt there was unnecessary racism towards us especially when we were being polite. Switzerland as a country was our dream destination but the experience with this waitress turned it into a horrible memory just because of her rudeness. Just realised after reading a lot of the reviews that rudeness and shouting is a recurring theme here. Is the restaurant management not seeing these reviews and taking preventive measures? On 15th September 2024, the lady who served us 2 hot chocolates to-go needs to be held accountable by the restaurant owner/management. We entered this place to get 2 hot chocolates and were patiently waiting for someone to look our way/for our turn. 1 waitress kept looking our way but ignoring us as we stood near the cash counter waiting to be served. This other lady with short hair looked my way and i assumed it was for our order so I politely asked if we could get 2 hot chocolates to go, and she rudely shouted you need to wait for your turn and they will get to me (which was EXACTLY what we were doing until then, waiting patiently). The next minute she turns to another European couple with a big smile. TO BE NOTED: This was in the evening hours when it was not even crowded so this behaviour was not justified at all. The staff members were not over loaded at this point as I could see them chit chatting amongst themselves. And even if they did want to ask us to wait, there is a way of communicating the same - definitely not with that tone and arrogance and it can be said in a nicer way with less of negative facial expressions. The staff needs to be trained on basic communicating manners and etiquette especially in these customer facing jobs ESPECIALLY WHEN THE CUSTOMER IS BEING POLITE. Its unfair to hurt someone's feelings for no reason and ruin someone's trip by giving these memories. If you have such racist feelings or can't be polite then please don't work in such customer facing jobs! I would give this place a negative rating if possible just because of the waitress's arrogance showed towards us. Please learn to be kind towards humans, you don't know how you can ruin someone's day and experience with your attitude! Also the hot chocolate she served us was diluted with so much water - I don't know if this again was intentional or not.

Staff was very rude and spoiled 2 mornings. I paid $1500 approx and the owner was trying to tell me that I am having too much bread in morning breakfast. So I stopped having it. Hella disrespectful. Will I pay here again? No

Very friendly staff. Great location. 2-minute walking distance to cake cars. Quiet room with a balcony. Beautiful mountain view.

Unfortunately the hotel staff Anna was extremely rude and personally offensive, and I believe we're unreasonable and overcharged me. I booked direct but asked for the room and rate I had seen on a booking website, as I like to support hotels this way when I can. At checkout I was presented with a much higher rate than expected. When I challenged this I was told that we had stayed in a 'standard' room not a 'budget' room (I had no idea - the room they put us in on arrival was basic but comfortable, definitely nothing special and not huge). Anna from the hotel agrued with me that she had told me the (higher) rate on the phone - she hadn't done that or even when we checked in. I am not rich enough for this to be unimportant! She then had the incredible rudeness to say "well you had the money to go paragliding, which is very expensive". The fact that this was a gift for my brother's birthday abs the main reason for our trip was none of her business, although I did tell her, and that her assumptions were not welcome. This hotel lets down the swiss reputation for honesty, and professionalism in hospitality. Avoid it if possible. If you must stay, then be very careful, ideally book with a third party, be ready for rudeness, and expect to be overcharged. Very disappointed.

This hotel is a hidden gem in Grindelwald. The staff is the most welcoming and friendly. The breakfast is absolutely delicious with lots of variety and very high quality ingredients. The room was big and comfortable with an amazing view of the mountains.

In the center of Grindelwald, a terrific Swiss hotel experience close all event venues. The rooms are quiet, clean, with views of the Eiger! Stunning! The host made every effort to ensure a great vacation. Its' the third time we've stayed at the Alte Post, and we will be back.

Nice small hotel with fairly large and spacious rooms with balconies. Staff were friendly and the gondola is about 10 metres away. It’s a good location for shops and town too. Bus stop right outside.

Great location. In the middle of town & right next to the First gondola. Fantastic view of the surrounding mountains. Friendly service and comfortable rooms. We enjoyed our stay!