farah N.
Google
Asked for early check-in on arrival (1 p.m.), agreed to pay, yet over an hour later nothing was done. Rooms were “available but not cleaned,” with no prioritization to prepare a room, no follow-up, and no update.
Shortly after, we were pressured to move our car immediately, even though it was parked in front of the hotel, not blocking access or causing any inconvenience. We were informed that the hotel parking was full and we need to find a public parking. However, all neighboring public parkings were also full. As a result, we spent over an hour driving around trying to find parking. We returned to the hotel to explain the situation and asked to temporarily keep the car in front, especially given that we had already lost valuable time and were only staying for less than 48 hours, and still could not access our room. Despite this, we were told that “nothing would change”, no parking and also no room, as it was still “not cleaned.” We had to stay in the car.
We were also not given any time or space to change or organize ourselves for skiing. We needed to take our ski equipment out of the luggage in the lobby, yet were continuously pressured by staff to leave. We ended up not being able to ski.
For a hotel in Chamonix, this level of disorganization, lack of flexibility, and absence of basic hospitality standards resulted in a very poor guest experience.