Marco Marcelletti
Google
Scammers. I bought a toogoodtogo there, and they put in all kinds of rotten food (I am talking about mold, holes made by worms etc. ,this level of degradation). I went back to the shop and gave back the box saying that I would not take it home, as the things were uneatable, and that I felt scammed because I still paid for that. They said that my sense judgment is not good because you can just cut away the rotten parts and still eat the rest, which is the not only an ignorant thing to say, but also a dangerous one. Not only they are scamming me, making me pay for things that should have been thrown away and not sold to a customer, they are even claiming that I should eat it, putting my own health at risk. I understand that the point of toogoodtogo is saving things from being wasted, which is the reason why I am using the service, but that doesn't mean selling things out of the trash bin. There is a difference between not wasting things which is a good thing and scamming people which is a bad one. The customer service was embarrassing, rude, unpolite and not professional at all. They did not refund me, did not offer to change the rotten foods or at least give me the opportunity to buy things from the shop for the amount I paid. They just stole my money.