Champs Sports

My daughter and I received excellent service and lots of help today. The sales associate was excellent!

Workers are extremely loud and rude. They look at you in disgust when you ask for a shoe in a specific size. God forbid I ask you to do your job. Extremely unprofessional.

I had a terrible experience at Champs trying to return a pair of unworn shoes with the original receipt. We went to the store twice, and both times the employees seemed completely clueless about how to process a return or exchange. On our second visit, the cashier called the manager and was very unprofessional, discussing our situation openly right in front of us. She even said, 'They came a few days ago to return this, but it’s not showing up???' Frustrated, we ended up going to FOOTLOCKER instead, where the employees were shocked that Champs couldn’t figure out a simple return. We also called Champs’ customer service, and they confirmed there was no reason why the return couldn’t be processed. We asked the cashier to call IT help desk, and she said “they will talk to me like im dumb& the store is closing in like 15 minutes so there’s no point” This store seriously needs to train their staff better.

I have no idea how this store stays open with the HORRIBLE service people there!! Two women working at front desk were the rudest I've ever met. I asked to exchange a Nike zippered hoodie purchased for $70 that was worn twice when zipper broke. What store wouldn't honor that request and stand behind their merchandise?! But the worst part is the rude, unprofessional behavior of these losers working there who don't know how to provide client service or have any decency. The only decent person is the new Associate Manager Lewis. Thanks Lewis for having some common sense! When I called up to speak to the manager Rosa the next day (as I was asked to do by Lewis), the woman who answered refused and hung up the phone on me! PLEASE READ ALL THE OTHER REVIEWS IF YOU DONT BELIEVE ME! 1 star after another because of service. Note that most of the 5 star reviews have no comments which makes me think they are fake reviews... CHAMPS CORPORATE YOU MUST FIRE THESE WOMEN BEFORE YOU LOSE MORE CUSTOMERS.! You just lost me! There are plenty of other places to buy athletic clothes and shoes so stay away!

We came in to buy sneakers there was two employees on their phones at the front door no one greeted us nor come over to help. We left a few minutes later still two employees on their phones at the door. On the bright side the girl at check out was working

The sales girls were extremely rude and had a very bad attitude especially the short one! ! I asked for receipt and they refused to give me one unless I provide an email address! This is unheard of. She also said that I won’t be able to return it or exchange it if it does not fit. Never ever had a bad experience inside the whole mall like this! They hate their job, so management should fire them!!

Went in to buy some black Nike socks. In and out. Went to the register and no one was there. An employee walked thru the register area didn’t even say one word to me, I looked at her as she passed thru the register. She did a second take and seemed like she was gonna come back but nope, turned around and just walked away. No one came, so I walked out

The staff is very rude. At some point one of them was yelling at me for no reason. The person who was helping me was also helping around 4 other people and took forever to get me my shoes. The person also got confused serval times & kept bringing me the wrong pair of shoes. Should really check themselves before working at a store like that