CHANEL

Every time I come to this store, the staff have never been friendly even once. I came here today because my bag needs repair, but I was left sitting for more than 20 minutes. Even when I tried to call someone, nobody responded and I was completely ignored. No one explained anything to me. There were at least five employees standing around doing nothing, yet no one helped me. I honestly cannot believe that after purchasing such an expensive bag, this is the kind of service I receive. It’s extremely disappointing and it has completely turned me off from this brand. I will not buy Chanel again. And to the staff here — do you think you are Chanel? Get your act together. I called the blonde, short-haired older lady several times, but she never responded and completely ignored me. I honestly don’t know if she couldn’t hear me or if she was just choosing to ignore a customer, but that kind of attitude is unacceptable.

Laughably rude, pretentious and inefficient. I understand it’s Rodeo, but it is a store, not a nightclub and there were employees standing sharing gum and looking at videos while telling guests to wait 30+ minutes to even browse. Then the door was jammed upon exiting (real luxurious) and the security guard acted like I was disturbing him trying to open the door. Truly the weirdest “shopping” experience I’ve ever had.

We had an amazing experience at the Chanel store today! We came in close to closing time for a shoe exchange, and April, Josh, and the store manager were incredibly kind and efficient. They helped us with the exchange so quickly and professionally, without making us feel rushed at all. Their service was warm, attentive, and truly above and beyond. Thank you to the team for making the process so easy. We really appreciate it! Highly recommend this location for exceptional customer service.

It is not only a store you step into, it’s an art gallery! Everything in this store is well thought and designed. The attention to detail was top notch and the team is amazing! Can never have a bad experience here.

Very bad customer experience. We waited 30 minutes before being admitted. You only get 10 minutes with an advisor, and my advisor, named Sierra, didn't know a single thing. I checked out some wallets and asked her for a white color. She replied right away that there was no white in store. But the white ones are literally hung on the wall! I had to tell her that they were there. Then, she yawned a lot of times while serving us, and she didnt bother to hide that. Would never ever come back

The salesman called Aston should be fired by Chanel asap. Actually I cannot believe this kind of person can get hired as a salesman by any employer. How can a person sell products with this rude and dismissive attitude? Zero respect when asked to try cloth on, he was even lazy to take the cloth in my size out when I showed interest in a set. When I was looking for a purse in cream color, he told me they don’t have that in store, but they actually had.. Come on, man, if you don’t want to work, just go home. Why would you stay in Chanel and waste my time? I need to get my Chanel and feel happy, and you can rest well on your little couch. Can you just not work in Chanel? At the end, I was concerned about the texture of the purse so didn’t buy immediately. I said thank you very much to him, and he did not even reply and showed me a super dismissive face.. Chanel, if you want to know the bottleneck of this store’s revenue, it’s Aston. If you kick this guy out, all your customers will be happier and buy more stuff from this store. Think about it seriously.

I had the most magical experience at the Chanel boutique on Rodeo Drive thanks to William. From the moment I arrived, he made me feel completely welcomed and taken care of. He has such a kind, soulful presence and took the time to walk me through his favorite pieces, including a bag that took 400 hours to create — which I instantly fell in love with. He brought me a beautiful coffee on a tray to enhance the experience, which made me feel so special. William’s knowledge, warmth, and care made my visit unforgettable, and I left feeling truly inspired. He is a gem and an absolute asset to the Chanel team.

Dear Chanel Customer Service Team, I am writing to express my disappointment with the poor customer service and entry management I experienced at one of your boutiques. Despite arriving and waiting as instructed, I observed that approximately 20 customers were allowed to enter the store at once, while only one customer from the waiting line was admitted. This created a sense of unfairness and poor organization. What added to the frustration is that I had previously contacted your team to inquire about booking an appointment, and I was informed that appointments were not available or not required. However, the way customers were admitted did not reflect an organized or respectful system for walk-in clients. As a brand known for excellence, luxury, and professionalism, this experience was disappointing and does not align with the high standards Chanel represents. I hope this feedback is taken seriously and used to improve customer experience in the future.

Gorgeous store thar feels luxurious from the moment you walk in. There are multiple stories with a grand staircase. The high end jewelry displays were beautifully laid out with perfect lighting, making all the diamonds sparkle. Beautiful clothing, handbags, shoes and accessories spread out in different areas of the store. Wonderful shopping experience.

This store never welcomes me I always shop at chanel for my shoes at the wynn because the one at Rodeo is horrible. I came in today the 2 security gentleman were very rude the way the asked do you have appointment is like don't waste your time you'll wait an hour i would rather to drive to las vegas shop over there ( which i do) that see your attitude No store at Rodeo has this kind of stuff and service HORRIBLE.

!!! As a long-time loyal customer of Chanel, I've never experienced such poor customer service as I have recently-both at the Beverly Hills location and the Bellagio boutique in Las Vegas. Over the course of three separate attempts to place an order, I've faced nothing but frustration. The first time, my order was processed with an incorrect address. Despite multiple attempts to reach an advisor to correct it, I received no response at all. The order was eventually canceled without any effort to resolve the issue. The second time, I visited the Beverly Hills boutique. Although the store hours clearly state they close at 5 PM, I arrived at 4:30 PM and was not allowed inside. I returned the next day and finally placed an order in person, expecting a smoother process. Instead, it's now been two days without a single follow-up text or message to confirm my payment or finalize the order! This kind of service is completely unacceptable -especially from a brand like Chanel. It honestly feels like they no longer care about making sales or maintaining customer relationships. I'm extremely disappointed!!!

Beautiful multi levels store in the heart of Beverley Hills with a gorgeous top level view! Needless to say, clothing and jewelry are some of the most creative and gorgeous pieces money can buy! Super helpful and friendly staff who truly appreciates fashion make it the iconic brand that it is!

Referring: GO TO ASTON (Bev Hills Location) He provides a 5-star customer service and is in touch and tapped into a down to earth approach with love! He handles business and if you shop with him, he won't beat around a bush! 15 min wait outside, line went fast! Everyone was shopping and buying and walking out with bags! I was encouraged by spirit to buy something today! So I spent a good $3750! Got me a cute lil 2025 WOC LE BOY IN BLACK & GOLD! Well worth the money! Chanel bags are investment bags if taken care the value only increase and holds it's resell value! Otherwise. I like these things about Chanel's brand, there is full returns, within 13 days or so, and or exchange after! The assistants do get paid hourly but also commission! Also, the managers are super compassionate if you are in the store! They handle business! They apologize immediately if you feel uncomfortable by their security because man their security is always eye balling and securing the store! Otherwise, it's an easy seamless process to swipe ur cc and go! My cc fraud dept was on it!! I had to call my bank! Lots of questions to verify payment first! Otherwise. I'll be back! Love this location! All exotics outside! I want the $11k Chanel Lambskin Double Flap Bag next as well as a wallet and these sandles I seen. Parking is 2 hours free love that! Also just a nice vibe in store!

Had to repair 2 broken brooches and purchased a cashmere stole. The only reason I am giving the store 2 stars and not 1 is that the repair staff were friendly and professional however the SA attitude was as everyone else said arrogant and dismissive. I won't be shopping in BH Chanel again. Not to mention that the brooches always fall off and usually break (poorly made clasps) and the stones and pearls eventually fall out and if you don't find the stone they charge $100+ to replace the fake plastic pearl or glass (I even had the receipt to prove that I purchased the faux jewelry from Chanel). Ridiculous.

My daughter went into Chanel in Beverly Hills. Had an appointment, was told the bag she wanted was sold out and that their store was the largest if they didn't have it no one has it. She was not treated nice and during her appointment the "worker " was working with other clients and kinda ignoring her. She had money for the bag and was dressed quite nicely . She then went to south coast plaza and they had the bag there and she was given so many more options and color and was treated like a human being . I'm disgusted by the Chanel Beverly Hills Store. What the hell do they think they are ? Your employees in BEVERLY HILLS are LIARS!!!!!! Fix your customer service you are not all that . The amount I payed for the bag must be the sales person income for the month and it was just a small purchase for me. DO NOT Go to Beverly Hills Chanel!!!!!! Go to South Coast Plaza Chanel instead.

William (doorman/security/whatever) was so rude to an entire line of people tonight. I've been a BH store customer for 47 years and because of this douchebag (WILLIAM) I will never step foot in that store again. You could give me a $10K credit and I still wouldn't go in because of the Asshole. Way to repel customers away from the brand, store experience WILLIAM

There has never been a time where I have felt welcome in this store. I have been to multiple Chanel stores in NY, Orange County, London, Paris, and HK (the associates there are actually kind and understand customer service) but it seems like there is just a bit too much attitude and ego in this location. I have had an SA in Paris sell me a bag right off the runway coming off Paris fashion week. Came here a couple weeks ago to buy shoes with my fiance on a Tuesday morning, literally crickets I had to walk around aimlessly to try and find an SA and she sort of spoke to me like she was doing me a favor. The grace and integrity of associates back in the day is gone. My size was sold out and I didn't bother to even text her back to attempt to get more info on a restock since her demeanor made me feel unwelcome. Called again today to ask about a bag and the SA on the phone was not forthcoming about the locations it was available in (I called the OC store who gave me a better idea of where I could find the bag) Save yourself the trouble and just go to the shop in shop Chanel in saks- the associate there is actually trying to source the bag vs acting like she's too cool for school. Seems like these people have too much business on their hands with the tourists and regulars who spend a lot monthly so I don't expect anyone to put more than 2% effort in helping you.

Chanel Beverly Hills - Where Your Money is Big, But Their Ego is Bigger Let's get one thing straight--this is not the place to flex. No matter how much you drop, they've seen bigger, and they will let you know it. We pulled up and the line was ridiculous--long enough to make you rethink your life choices. But, cash talks, and I was able to finesse my way into a better spot. When we finally got to the front, they hit us with a "What are you looking to purchase?" before even letting us inside. Clearly, window shopping is discouraged unless your pockets scream platinum tier. Once inside, I think we got taken to some kind of VIP room on the second floor. It felt exclusive, but the energy? A little too nonchalant. Doesn't matter if you're spending $50k+, they treat everyone like an afterthought--polite, but detached. Like, "Oh cute, another high roller. Seen it before." Picked up a few choice pieces, made my way to checkout, and dipped. Was it a smooth experience? Yeah. Was it anything special? Not really. If you're expecting to be treated like royalty, this ain't it. Would I do it again? Not here. Next time, I'd rather hit Chanel in Paris, Tokyo, or anywhere that doesn't treat a five-figure purchase like chump change. Final Verdict: Good selection, smooth transaction, but way overrated. Shawty right here cryin in the middle of Chanel Are those tears of joy from your eyes? I can't tell She say things I do for her, I did for someone else I'm just tryna help, make me feel bad about myself Like my love language ain't felt.

I thought that they had the most beautiful store on Rodeo Drive, from the OUTSIDE. Unfortunately, I was unable to get inside. I was in the back, but walked up to the front door to get in. When I got there, the doorman explained that I had to go back to the back door. I am giving him the FIVE STARS!!! I would also have to sign in on a QR CODE, and wait. He then had me wait to ask someone to see, if I could get in, WITH MY WALKER. She said, NO. I walked around, and found out that I was going to have to wait 25 MINUTES!!! This is a lot for a disabled person. I decided to sign in, and walk around. By the time I was done. It had been 25 MINUTES, and I was spent. I am giving the FIVE STARS FOR THE FRONT DOORMAN!!! I wish that they could have extended the courtesy of opening up the FRONT DOORS!!! Like GUCCI!!! And KITSON!!! And THE IVY!!!

When we arrived on a Saturday afternoon, there was a line and we were told that there was a 45 min wait to get in. We told the guy at the door that we were interested in jewelry and the door opened magically. Inside, the store was bustling with people mostly women trying bags . The space was luxurious but felt cramped. The 2 stars are for the service that was so pushy with 2 SA one in the jewelry dept ( K..) and one in the bag area ( As..) who wanted to make the sale and were frenetically complimenting us about the items and how well it looked on us. This was specially true for the bags and when we decided to think about it, As.. just picked up everything and showed an attitude. That's not the service one expects from Chanel.

Not a very welcoming staff never received one hello except for the security guard. And a little much with the attitude for shop, keeping retail associates, It was honestly a joke.

Came here on a Monday as soon as the store opened and everyone from the greeter to the security guards to our SA were very warm and friendly! Thankfully the store was stocked very well during our visit so the piece that I was looking for was available. Barbara took her time in showing me different pieces and sharing information about the piece that I was interested in. Not once did I feel rushed. Overall, it was a very memorable experience and I couldn't thank Barbara enough for making it very special.

Been coming here for many years and the service is always above par. Came here to buy an anniversary gift for my wife and the client advisor was very helpful and kind.

We went in the morning, early, because we planned to shop all day long for Valentine's Day dresses and shoes and jewelry and whatever else. First we went to our favorite, CHANEL. We purchased two pairs of the same sneakers- one pair White and the other Black. They are so cute. We also bought a White beanie with the CC logo in Black, a ring, a funeral-style hat - elegant, and high heels that match the hat. We bought a beautiful women's knit formal short jacket and the skirt to match the elegant hat and heels. All of this came to less than $12,000. I was expecting to hear a total amount of closer to infinity and way beyond. Chanel will never not (yes, I said, "never not) be classy and lovely and Chanel stays in new quality for almost ever - except if you are in College, wasted and walk all over San Francisco through rain and mud like an idiot. You should be good, though. That happened in stilettos 20 years ago. Lastly, they offered us champagne, which we did not take, but was offered to us immediately when we went inside.

I'm a long time Chanel customer. This review is actually for the Chanel shoe boutique in Bloomingdale's. Don't bother going. Go to Neiman and Saks. The selection at Bloomjngdales is very limited and doesn't seem current. The Chanel reps at Bloomingdale's are not professionals. One told me to size down in a shoe, which I did, and then the shoe absolutely did not fit. She later denied suggesting to me that I go a half size smaller. I don't know about you, but I don't like being lied to. I'll keep buying Chanel but definitely not at Bloomingdale's.

Worst customer service! Don't go here if you don't have to. Seriously considering not purchasing anymore Chanel bags in the future.

Chanel in Beverly Hills is a great store to stop and browse and buy one of your favorite items. This is a rather large boutique store. The service is top notch and always accommodating.

To end my day of shopping in beautiful Beverly Hills California with a stop at CHANEL were I order some high end pieces . We were greeted by security, very poised well mannered very professional and cute, offered me his hand like a true gentleman. We had a appointment so there was no wait, the store rep, welcome us as they always do told her that we were here to meet simbea, stylist for some timeless pieces and to pick up our custom pieces. We were offered drinks and were treated with VIP service. When Simbea arrived we were taken to our usual spot 2nd floor private showing room where I continued to shop and pick up my special order. Again CHANEL NEVER DISAPPOINTS !!! I'm over the moon with my pink CHANEL BAG THAT I CUSTOM ORDER ! She's a beaut ! Thank you staff and security for the warm welcome and again as always another great experience here at CHANEL

Chanel has been the one of last remnants of the COVID-era "Everyone must wait like a peasant seeking an audience with the king" shopping rules that were, despite most people's assumptions, largely unthinkable before 2020 on Rodeo Drive. While every other store has abandoned the velvet ropery except at the busiest times for security reasons, Chanel is doubling down on it. On a sleepy Thursday afternoon, with no crowds outside or in, a man decked out like a Secret Service agent asks me if I have a reservation. I tell him no. "We have no capacity for walk-ins at this time. The next time we can see you is Saturday." Saturday?! As in two days later? Let's get this straight: Chanel is a store peddling purses and lipsticks, not a six-bungalow luxury resort in the Maldives. The previous, much smaller boutique used to be packed like a bazaar with shoppers jostling for a wallet, scarf, or pair of sunglasses. But now, somehow, the poor overworked staff members in this jumbo-sized store are going to get the vapors if I go in and peruse the perfume counter? I said no to Goyard with they introduced this snottery pre-pandemic, no to Louis Vuitton when they made this a sign of exclusivity, no to Loewe and Dior and all the other brands trying to me-too that toxic trend, and now I say no to Chanel as they aim to cultivate an aura of superiority by imperiously slamming the doors in customers' faces when everyone else on Rodeo Drive welcomes them in. This needless hauteur is not a show of high class. Shame on Chanel.

When you want to blow $8k + in one shot this the place to do it. New BH location ..beautiful decor and can actually find the classics. Nothing to complain about ..use the valet for easy parking and entrance.

Ridiculous. They make you wait just because. They said 30-60 minutes. No chairs or benches or water. Next time tell my husband to go to Prada, Gucci, LV. Or just dinner and wine. Highlight was the sales woman. She deserves 5 stars.

Lenyl alone is enough to make me want to go back, Chanel is the added bonus! Thank you and I hope to see you again, possibly for some roller-skates!! If not, you definitely will get all my referrals.

Magical SA's here and a lot of hard to find gems! I was traveling for two days in Beverly Hills last week and decided to make an appointment at this location because the line was extremely long. I was assigned an SA and a time-frame by the Manager at the door. Al lot of the items were delayed here, so I picked up a scarf and perfume. A week later (This week) the SA reached out to me and was able to score 2 Chanel Dad Sandals from the 21A collection. I was beyond escatic because these are extremely hard to comeby. Tips: Always schedule an appointment. If you don't have an SA, you can speak with a Manager at the front door or call to arrange one. I do not suggest just randomly getting in line and waiting. As the SA's are busy along with having confirmed appointments with current clients. You will be rushed without scheduling one .

The new location is beautiful and massive. I'm always impressed by the selection! You won't find a better collection of unique Chanel items than on Rodeo drive! All the SAs are super helpful. Of course there was a wait which was annoying when the store was hardly busy but I get it, they're trying be to create an atmosphere of exclusivity and luxury. I must say though the music they had playing in the courtyard where you wait was HORRIFIC. I don't know what genre it was or what they thought they were doing but it was godawful.

Such a large boutique with friendly and assertive staff. Definitely put your name on the queue because there is a wait. We went early Saturday morning and the wait was about 15 minutes. They had lots of selections from classic flaps or other seasonal items. Would definitely come back again to visit and see what items they have to offer.

They close at 5:30 on weekdays not 6pm. And they definitely not making it easy for the customers cuz they want you to have an appointment too. For the store of this level you expect a little bit more of flexibility.

Interior is gorgeous! I will say that customer service could be improved 100% but no complaints in terms of product selection and design. Will forever love this boutique location!

Worst customer service tried to return a bag and they said I caused damage which I didn't and only had the bag less than 24 hours . Most likely when they packaged the bag someone didn't handle the bag correctly and caused rhe small damage. Con artists

This Chanel is a disaster. It runs like the DMV. I received a brand new cuff for my birthday last year. Within two months, the clasp broke. Literally, broke in my hand and while attempting to put it on. We took it into Chanel BH who took the cuff, said they would fix it. Three weeks goes by and Emily calls and says that they would have to send it to Paris to be fixed- as they don't make that clasp anymore (we bought it in late 2022! What??!!) and- get this- "it will take 6-12 months to fix". Um, it could take a year to put a clasp on a brand new cuff? She asks if I am ok with that. I mean- I'm stuck right? My husband paid almost 3k for a lemon. What is my alternative? Get a cuff with a broken clasp back? I still can't believe she asked that... like- no good news here. No solution. I ask her to do what other luxury brands do. Take care of your customer and simply replace it. Do the right thing. I mention this to her- bc it seems insane I should wait a year after waiting 3 weeks for a standard cuff. She tells me- they can't replace it because often "people drop it and it breaks and that wouldn't be our responsibility." Ok- but that's not what happened here. I'm a person of integrity and ethics. This IS Chanel right? Also there is no number to call back. Mo one to reach if I have a question. At Hermes, the saleswoman wrote down her personal number and her extension in the store. Heistra replaced $400 mittens for my friend when her heated glove broke. This woman won't even provide her last name initial. Lol. Just super shady. She tells me she will call back next week to see if an exception can be made!! Next week? What? You should be able to call within 24 hours. And If she doesn't call, there is literally nothing you can do, no one to go to. You can't even call the store. Chanel should be a luxury item.. you buy it because of the quality of item AND customer service. When both of those are gone.... Yikes!!! Btw, she knew we were in town bc my teen daughter was in the hospital. Had been for a month. Not a word about that...no "how is she doing? Hope she is better." Bottom line: the BH Chanel is not worth the headache and aggravation. No one cares about the customer there. Once they have your money....

This is a review for their temporary location on Wilshire. Chanel is one of the iconic brands one will find in Beverly Hills by Rodeo Drive. While the original location is undergoing construction, they have a space on Wilshire with a private valet option. If you prefer to park elsewhere, there are options for street parking or public lots. (I tend to go with the Crate and Barrel location and walk to the destination.) I highly recommend getting a reservation in advance before going. There is a walk-in line, but they do take longer to let customers in and sometimes you can wait hours until they've let someone in. Before you arrive in Beverly Hills or start to plan your trip, book a reservation well in advance on the website. Additionally, if you have an appointment, it doesn't hurt to show up around 5-10 minutes before the start of your appointment in case. I was let in early and offered water while I browsed around and waited for assistance. The Wilshire location is one floor and offers some Ready to Wear clothing, shoes, accessories, bags, fine jewelry, and cosmetics. I mainly went there to look at shoes and to inquire about a bustier top I saw on one of the brand ambassadors in Asia recently. After about 5 minutes, I was matched to a sales associate who tried to check in the back for the top in question and eventually she flagged down her manager. The manager recognized the piece and informed me that it was last season, only it didn't stay in the boutique for long, due to high demand. While it was a bit of a disappointment, I appreciate that the team was through and knowledgeable. (Other clerks couldn't give me a clear answer on this top when I checked other locations - most believed it was coming soon.) Prices are high but that is because this is a luxury brand and it's in one of the most expensive zip codes in the US. I left without buying anything, due to the fact that the current collection and offerings were a bit too trendy or loud for my style. If you are in the area, it is worth visiting for the full Rodeo Drive experience.

Coco I drink, Chanel I wear!! My new year resolution....fill one of my few closets with Chanel in its entirety.... yay!! Don't just think Chanel. Buy it and wear it everyday! If anyone thinks a head to toe Chanel is a cliche, think again!! Ok, enough of nonsense. Thank you Chanel for being so close to my home here in BH....

Had the best experience with customer service at the BH location today. I had bought a bag in Paris and when I returned home and opened the box, it was the same bag but a different leather finish in the box! I was so upset, got online with customer service and they suggested to go to the store and they would help me out/ After explaining the situation and going over the strict exchange / return policy for international purchases, they realized that it was not my fault and though it took some work and talking to several people, they corrected their mistake and replaced the bag. Lesson to learn: Always check the bag you purchased before you leave the EU city!!

I've been in Chanel stores up and down the West Coast and, maybe surprisingly, my best experience has been at the main Beverly Hills branch. I've purchased a classic bag and a few other items from this store and the service has always been helpful, nice, and attentive. Ironically, I've encountered far more off-putting customer service at the Seattle store which I'm surprised even gets business these days!

I love the new location! Gorgeous space. Huge store with tons of merchandise. Weirdly small waiting area outdoors (basically a few benches between plants) that they ask you to wait in until your SA comes out to greet you. Multiple stories, and very well stocked. They have valet parking!

Wow there are many folks here gave them 1 star lol no wondered why! I had such a bad experience with the SA, I forgot her name but she worked on Friday afternoon shift with short dark hair and brown eyes, not Asian looking. She was so unhelpful and not friendly. She made me felt like she didn't wanna make a business wt me, only if she just wanna judge the book by its cover. If you can go at other locations, just go. Don't take a chance to have a bad experience and let them get commission from your purchases. I know they won't care about these Yelp reviews but if you sell luxury stuffs, so pls train your SAs to have a manner as "luxury" as your brand.

I had a nice experience buying from this location. Being a local, I usually go to the Robertson store because it has a less hectic, chill vibe. But there was a specific bag I was looking for, and they didn't have one available-only option was to do a charge and send & I wanted to physically see the bag in person. Went to the Rodeo store on a Monday (stay away on the weekends, it can be insane & it's hard for the SA's to give appropriate service). I was greeted by Barbara and she was friendly and attentive. She was able to show me the colors they had available & I was able to purchase the exact bag I wanted. Store is much bigger than Robertson & they have more inventory. The whole interaction was pleasant & the transaction was easy as I already knew what I wanted so it was all pretty seamless.

I always receive the best customer service at Chanel. Every one is always there to assist me.

products were great but had to wait 25 minutes to get in, and when we did no one was helping us. costumer service is horrible here.

I came here on a Sunday, and it was quite busy. This boutique has a wonderful selection of pieces, and I love the layout... however I was put off by the fact that the salespeople did not 1. Greet me 2. Did not ask me if I needed assistance (prob because i was dressed in comfortable and casual clothes.) It was a Sunday, and I felt like wearing yoga pants- who cares. Never judge a book by its cover. Just because someone walks into a high end boutique wearing very casual clothes, does not mean they can't afford to buy. It was a very unwelcoming experience. The SCP location has always been good to me, and I was expecting the same level of service at the rodeo location. Oh, I was wrong... Anyhow, Kris Pena, the only person who noticed I wasn't being assisted/cared to ask, managed to help me very well, and she was was nice, pleasant, competent, and helpful. I'm not the biggest shopper, tbh and usually have a salesperson at every boutique (Gucci, Prada, Valentino, etc.) who kindly sends pieces to my home, and I keep what I like and send back the rest (it's efficient) Chanel is the exception. I will always walk into a Chanel Boutique when I intend to buy something because it is a more personal experience... And Chanel is timeless. I would have given this boutique a higher rating, However I was truly annoyed with the service staff and their inability to provide service to a client who was ready to purchase (just because she was wearing casual clothing). Again, never judge a book by its cover! I highly encourage management to address this issue. Many thanks to Kris for helping me find exactly what I wanted. If I end up shopping at this boutique again, I will shop with her from now on.

Chanel treats anyone who is not a billionaire, like Vivian, the hooker from pretty woman. After my experience with them, I was tempted to call back and pretend I was lisa Vanderpump to see what it might be like to be treated as a valued customer, but I had already wasted enough time. This review isn't specifically for the Chanel in Beverly Hills- although my husband did have a separate experience with, elitist treatment there, causing him to bring his client's business to Dior instead. This is more to warn people, what to expect from their customer service line following a purchase. I purchased my first pair of Chanel sunglasses (my first purchase from Chanel) on a trip to their Las Vegas boutique three months ago. I then took them on vacation with me to the Philippines. Despite having a reputation of being the highest quality brand in the world, they apparently couldn't withstand the heat As well as my face could, because they literally warped on me while I was wearing them. I called the warranty hotline because it was listed on the receipt. I had saved everything from my visit, even the bag. the customer service rep on the warranty hotline would not give me any information about the actual warranty, she just kept telling me to go into one of the boutiques. I finally had to be transferred to a supervisor after going back-and-forth with her for about a half an hour. The supervisor was able to tell me that the warranty was covered for two years but apparently that doesn't apply to all of their customers. he ultimately was only able to offer me the same suggestion as the previous rep. Take the sunglasses in to the nearest Chanel boutique (which is two hours away from my home) and have them assessed for repair. Meaning that I likely would be held responsible for the cost of repair. he said that replacement was an unlikely possibility, so, even if they could not be repaired, I may just be turned away and left with sunglasses that could no longer be worn. it was even suggested that I fly back to Las Vegas for an appointment with the original original sales rep. Because apparently, that was the only person with enough knowledge about the sunglasses to be held accountable for their original condition . After realizing that, there was nothing else they were willing to do for us, my husband agreed to go to the Beverly Hills Chanel (which is eight hours away from us) on his next business trip to Los Angeles. Reid, the supervisor informed us that we would need an appointment for that location, but that there was no phone number that we could call to make an appointment. And that if we tried to call the store, we would again be directed to the warranty hotline. After explaining how disappointed I was to be so inconvenienced after spending $700 with what supposed to be the most reputable brand in the world, he suggested that I could send them in at my cost to be evaluated for repair- with no certainty that they could even be repaired, replaced, or that Chanel would even take accountability for their flimsy product. I want to emphasize here that the glasses were not broken, smashed, and that nothing actually happened to them other than being worn in the sun, which seems like a reasonable thing to do with a pair of sunglasses. The $20 pair that I purchased in the Philippines to replace them held up just fine. If you are considering becoming a Chanel customer, and you aren't a celebrity, billionaire, or recognizably important person- I strongly suggest you take your business to any other luxury brand. From my experience, with Gucci, Dior, and Louis Vuitton, they value all of their customers and standby the quality of their products.

Worse customer service ever. They actually make you wait in line. You stand by the door and they don't even wait to help you. Even if you have a return, nobody helps you seriously the worst Customer Service ever. Takes a whole day to make a simple return. If I can give zero stars, I would.

This place is the opposite of luxury. You have to wait to go in (apparently you can make an appt ahead of time but not over the phone so...?!), the cliente is a bunch of tourist families treating it like an expensive Disneyland and the overall shopping experience is, as a previous commenter said, like being at the DMV. A million thumbs down.

WORST customer service I ever had!!! All of the negative reviews are completely true. They don't deserve even one star! SA lady was extremely rude and unprofessional. I always had a bad experience at RODEO DRIVE CHANEL, even though I purchased a purse from this location they never helped me out. One at Robertson Chanel was always nice, helpful, and professional but that location seems to be closed. Anyway, I don't think I will be back to shop here again.

Guess I got lucky & had the best shopping experience with Jennifer. We went last Sunday. Waited in line for about 30ish minutes. It was my first chanel experience and I was kind of nervous when we went because of the horror stories I read online & the Yt videos I watched about the store's employees lol. When it was our turn to get in, I was greeted by Jennifer. She asked me what I was looking for & showed me the bags. When I've finally decided which one to get she said "I'll get you a brand new one" & she gave me the most perfect bag + it's made in France! Jennifer made us feel comfortable & was very helpful through out the process. Went out very happy, no drama just great service. Thank God!

Worst Chanel store ever! Brought my jumbo bag here fo repair and they made me wait 3 months and gave me back a damaged bag and tried manipulating me to make me think I was crazy. Shame on this store and the Assistant manager Michael. Added photos of the "repair job" for proof. He said "we need to leave the repair judgment up to the "artisan" Oh really and you don't care that the customers who pay $6k+ for a pay and give you a job are unhappy. Shame on you!

Came here with my girlfriend to buy her a Christmas gift the service was absolutely horrendous especially for a high-end store like Chanel. They had wannabe security guards standing around with mean looks on their face very condescending treated us as if we were not welcome there at all the only reason I spent my money there was to make my girlfriend happy but I will never ever come back to this location based off the terrible service we received. The manager forced me to wear a face cover even though I advised her that I have a medical exemption due to my disability. I was harassed several times by the employees while trying to mind my own business and pick out a gift. What a terrible experience. The only positive was Sierra she was very kind, she should be in charge.

The employees here are always so helpful, sweet, and welcoming! They always offer water and beautiful items to try on, whether it's shoes, bags, clothes, or jewelry. Iconic landmark on Rodeo Dr. - Classic and beautiful designs. Things sell out , so it helps to call in advance to ensure something is in stock !! My salesperson, Soraya is always the sweetest!! Valet parking in the back of the store for convenient parking!!