CHANEL

My family and I had pleasure of being served by Miguel yesterday for the new collection. Miguel was wonderful he was very attentive and found exactly what we were looking for! We were told by other stores items had sold out however Miguel sourced our most wanted items! Thank you so much Miguel we can not wait to visit you again.

Today I visited the Chanel store located on New Bond Street. When I entered, I was the very first customer in the store—there was no one before or after me. A sales associate at the entrance welcomed me; her name was Hailey, although she did not introduce herself at the time. She asked what I was looking for, and I told her I was just browsing. She replied that I could look around the display outside and let her know if I needed any assistance. I continued walking around the store, but she did not stay with me or follow up, and again, she never mentioned her name. Later, I went upstairs and met another associate named Jasmine. I explained to her that someone at the entrance had welcomed me and said she would assist me, but I never saw her again. Jasmine asked me to describe the person, and she tried to figure out who it was, but she couldn’t identify her. Jasmine then kindly told me that she would personally help me, and she did exactly that. She was absolutely wonderful—very warm, professional, and genuinely helpful. She assisted me wholeheartedly, offered me water, and made sure I was comfortable throughout my visit. Thanks to her, the rest of my experience was very pleasant. As I was leaving the store, I saw the first associate again and finally asked for her name, which was Hailey. Unfortunately, I was very disappointed with the way she handled my visit. On the other hand, Jasmine was exceptional, and she is the reason I left with a positive impression.

I visited the Bond Street Chanel beauty department recently and had a really positive experience. The service felt relaxed and professional, and I never felt rushed or pressured. Laura looked after me and was friendly, welcoming, and very easy to talk to. She has a strong knowledge of the products and took the time to understand what I was understanding for, which made her recommendations feel thoughtful and spot on. Her makeup skills are excellent, and everything she suggested suited me well. Overall, it was an enjoyable and reassuring experience, I would happily return and would recommend asking for Laura.

I went to the Chanel store in New Bond Street and as always I receive excellent treatment, however this time was extra special. I was told Yousef will be our sales advisor for the day, not only was he professional in his job, but he went over the top to make sure we leave today as happy customers. We are regular customers in Chanel Boutiques and always receive excellent care, but this time was so special that I just had to leave a review. Yousef paid attention to all details, was so patient with all our requests, energetic, happy to help. The service is so good that we went back to him for three consecutive days asking solely to be served by him. We will fly back home in a few days knowing that we managed to buy everything we needed in our Chanel wish list. I recommend anyone going to Chanel Boutique in New Bond Street to ask for Yousef as he will put a smile on your face and you will not leave disappointed. He will go out of his way to get you what you need and ensure you leave as a happy customer. Yousef thank you for all your help. You really made our time at Chanel special. Your professionalism is hard to find these days. Thank You.

I had an exceptional experience at the Chanel boutique on New Bond Street, thanks to Yousif. He was not only incredibly professional but also genuinely attentive and thoughtful throughout my visit. Although the Chanel 25 I wanted was sold out, he kindly took the time to show me a wide range of other bags, patiently encouraging me to try each one on so I could see how they looked and felt on me. In all honesty, sales associates are usually quite boring and often impatient, especially in luxury stores, but Yousif truly stood out. I’ve been to many Chanel boutiques over the years, and his level of service was by far the best I’ve experienced. His attention to detail is impeccable, and his approach felt warm, engaging, and genuinely personalised. Yousif is a real asset to Chanel. I’ve already told all my family and friends to ask for him when they visit, as he was an absolute joy to speak with. It’s refreshing to see a sales associate with personality, he made this the best and most memorable Chanel visit I’ve had. Thank you Yousif!

My experience with Chanel has had many ups and downs over the past few weeks, but as I always say, the way situations are handled is ultimately what defines a business and Chanel has gone above and beyond for me during the downs. We visited the Bond Street store at the end of November and my experience with Mavra was sensational. She was so patient and attentive and showed me several bags and let me take my time in deciding which the right one was. I walked away delighted with a bag in a color/leather combo which had been on my wishlist for several years. The bag was a Christmas gift so I did not unbox it until Christmas morning, which was when I noticed that the front of the bag had a defect which a small crack in the leather. Absolutely devastated, I reached out to Mavra who responded almost immediately and reassured me that Chanel would make it right. It was about 2-3 weeks of back and forth with the after sales team who had assured me that it could be sent for repair. I refused a repair as I did not think it was right to have to repair a brand new classic bag and wanted a replacement instead. The store manager, Martin, then got in touch with me and reassured me that they would work with my local boutique in the US to figure this out. About 24 hours later, the local boutique contacted me and told me that they did not have the same bag in stock anymore as it was a seasonal color, but to make it right they would be willing to give me a full refund. I am writing this as I’m leaving my local boutique where the team was once again more than accommodating. I did unfortunately lose some money with difference in taxes, but ultimately I am extremely happy that all the different teams were able to support me through this situation and get to a resolution. I will say that if you purchase a bag, inspect every inch of it to avoid having the same bad luck as me. Chanel has always been a special part of our travels snd the outcome of this experience gives me the confidence to continue trusting and loving the brand.

Today I visited the Chanel Bond Street boutique after a long time. I usually shop at Chanel Selfridges, but this time I was put in touch with Carina, who had set aside a pair of loafers from the new season for me. Even though the boutique was very busy due to a launch, Carina was extremely attentive, friendly, and knowledgeable. I also received a warm welcome at the door and was directed straight to her. I was then introduced to Nickie, who was a joy, polite and happy to show me all the latest pieces from the new collection. I have to say, this boutique offers many more options and items that I have never seen at Selfridges before. I will definitely be returning soon.

I absolutely love shopping here. The team is always going above and beyond, making every visit feel truly special. This is genuinely one of the best Chanel boutiques in the world. It’s always such a pleasure to be there — the experience is consistently pleasant, warm, and enjoyable. I love coming here with my boyfriend; it always feels like a memorable and luxurious moment we share.

Lovely experience! Would definitely recommend this amazing place to others! Definitely fulfilled my shopping needs!

I was in London on vacation, and after a sight-seeing tour, we asked our driver to drop us off in Mayfair. My husband asked if I wanted to go to Chanel, and I said--yes! We waited outside for two minutes before being let in. The greeter asked for my name, asked if I was looking for anything specific, and then said it would be up to a 30 minute wait before a client advisor was able to assist me. He encouraged me to browse the store. I believe there are three levels--ground zero is dedicated to handbags, accessories, and some jewelry. Floor one is women's shoes. Floor two appeared to roped off, so it was either women's RTW or private appointments. I'd decided that I just wanted a black card case wallet. My client adviser, Carla, showed up to help about 15 minutes after browsing. I told her what I wanted and she showed it to me. She asked if there was anything else? I said not really because I didn't want to lug a bunch of stuff home. She asked if there was anything I liked or wanted to try on? That opened the floodgates. After I said yes, she began to bring out a variety of options. She encouraged me to look in the mirror. She didn't pressure me at all. She would ask me, "What don't you like? I will put it back?" That helped me narrow down selections. This went back and forth for about 20 minutes until she brought our cognac brown flap bag that can hang from the shoulder or be worn as a crossbody bag. I really liked the color and style and told her--this is it! I asked if there was a wallet in the same color and she brought out different styles. I made my selections! Yay! Carla was very helpful and patient and focused on me the entire time. I've been in high-end stores in touristy areas and I know it can be very busy. I also know that client advisors' whole goal is to make a sale and if you are not sure what you want, you can be seen as though you're wasting time. Carla made sure that I had her undivided attention, and I really appreciated that. She was not pushy, she was not rude, and she was not impatient. Thank you for a pleasant experience!

June 27, 2023 my wife ordered an item. July 5, 2023 she ordered another item. July 5, 2023 she ordered 2 additional items July 14, 2023 she reordered all 3 items from July 5 All of the above orders were approved by our bank. All of the above orders were canceled by chanel. We have contacted chanel by phone several times. Each time we were told that they would look into it and call us back. But no one ever does. Extremely poor customer service!!