CHANEL NEW BOND STREET

This shop has such a good variety – from casual wear to smart outfits. I found exactly what I needed for an event, and I’ve already had compliments on my purchase. The staff made sure I got the right fit and even suggested a few accessories that worked perfectly. A really positive shopping trip.

One of the best fashion stores I’ve ever been to! Their clothing collection is always on point – stylish, high-quality, and thoughtfully curated. The leather pieces are especially impressive, both in design and craftsmanship. I also love how they transform the store during the festive season – the Christmas decorations are absolutely magical and add so much charm to the shopping experience. A must-visit if you appreciate fashion and atmosphere!

I had a wonderful experience at Chanel Bond Street boutique. Johann was incredibly friendly and made me feel very comfortable throughout my visit. His professionalism and warm attitude truly elevated the experience and left a lasting impression. I sincerely appreciate the excellent service he provided.

My favourite stop for updating Chanel and If I could buy, definitely I will as (1) flagship store in London, (2) the space & display are eye catching, (3) and most of all, the staffs are so helpful and have excellent sale skills with Customer respect (not like Chanel in Harrods, really bad services and arrogant). You also enjoy the spectacular street of the world this xmas tine⭐️🎄

I had a disappointing experience at the Chanel Bond Street store. I was in the store earlier in the day and asked a sales associate to hold a specific bag for me. He assured me, “Yeah, definitely — we’re open until 7, I’ll hold it until the end of the day.” When I came back around 6 PM, he had already finished his shift, and there was no bag on hold for me. Thankfully, another staff member was able to find another one, but the lack of follow-through and professionalism was disappointing — especially considering the level of service you expect from Chanel. I expected more care and reliability.

Excellent service with no signs of impatience at all despite me asking loads of questions and video calling to my other half on her wants and request for information, even when there is no obligation to buy. If VAT refund is reinstated, this place will likely be busy, but for now it's perfect. Look for Miguel.

All in all very satisfied with the level of service at this store, it’s definitely a hidden gem for getting what you want as the store is amazing! I had a lovely SA called Lanna. A few weeks previously I had messaged her about an item I wanted that I see in the store in March, and the SA tracked down everything in the UK and actually got it transferred from Dublin as she knew that it was for my 21st Birthday ! Thank you to Lanna for ensuring I got my Chanel bag for my special birthday ♥️

Shopping at the Chanel store on Bond Street is always a great experience, especially at the skincare section. The staff are incredibly knowledgeable and friendly, offering expert recommendations without being too pushy. Their warm and professional approach makes every visit enjoyable and effortless, ensuring I find the perfect products suited to my needs. A visit here is more than just shopping—it’s a luxurious and personalized experience. Highly recommend for anyone looking for top-tier service with a welcoming touch!

I was in London on vacation, and after a sight-seeing tour, we asked our driver to drop us off in Mayfair. My husband asked if I wanted to go to Chanel, and I said--yes! We waited outside for two minutes before being let in. The greeter asked for my name, asked if I was looking for anything specific, and then said it would be up to a 30 minute wait before a client advisor was able to assist me. He encouraged me to browse the store. I believe there are three levels--ground zero is dedicated to handbags, accessories, and some jewelry. Floor one is women's shoes. Floor two appeared to roped off, so it was either women's RTW or private appointments. I'd decided that I just wanted a black card case wallet. My client adviser, Carla, showed up to help about 15 minutes after browsing. I told her what I wanted and she showed it to me. She asked if there was anything else? I said not really because I didn't want to lug a bunch of stuff home. She asked if there was anything I liked or wanted to try on? That opened the floodgates. After I said yes, she began to bring out a variety of options. She encouraged me to look in the mirror. She didn't pressure me at all. She would ask me, "What don't you like? I will put it back?" That helped me narrow down selections. This went back and forth for about 20 minutes until she brought our cognac brown flap bag that can hang from the shoulder or be worn as a crossbody bag. I really liked the color and style and told her--this is it! I asked if there was a wallet in the same color and she brought out different styles. I made my selections! Yay! Carla was very helpful and patient and focused on me the entire time. I've been in high-end stores in touristy areas and I know it can be very busy. I also know that client advisors' whole goal is to make a sale and if you are not sure what you want, you can be seen as though you're wasting time. Carla made sure that I had her undivided attention, and I really appreciated that. She was not pushy, she was not rude, and she was not impatient. Thank you for a pleasant experience!

June 27, 2023 my wife ordered an item. July 5, 2023 she ordered another item. July 5, 2023 she ordered 2 additional items July 14, 2023 she reordered all 3 items from July 5 All of the above orders were approved by our bank. All of the above orders were canceled by chanel. We have contacted chanel by phone several times. Each time we were told that they would look into it and call us back. But no one ever does. Extremely poor customer service!!