Painty P.
Yelp
OK here goes. It's rare that I review a place more than once. Even rarer that I would go back to a place where I had such a negative experience. Chan's completes the trifecta by actually being the first place where on top of all that, I've gone back for more punishment and had an even *worse* experience than on all previous visits. I try to keep reviews objective, but this place is so bad I almost take it personally. Here goes..
- Arrived 45 minutes before a general admission show yet a good portion of the best seats at largest tables seemed reserved. Got seats no problem, great view. But, seats are old uncomfortable hotel ballroom seats, tables and people are squeezed too tightly.
- Took 10-15 minutes to be greeted by the server, and much longer to order and receive our first round of drinks. Said server apologized\complained of being short staffed several times during the night. Same exact thing that's happened on our previous 2 visits.
- Drinks were fine, but again, service was horribly slow, and we only managed to fit in 2 rounds during what was probably a 2.5 hour visit
- Food was, shockingly, even more disgusting that in previous visits. I get that not everyone has awesome Chinese food, but the rice and parts of the entree were cold and dry, and the entrees just awful. Rubbery bland meat, heavy breading, and terrible cloying sauces. I'm really not overstating when I say this was literally the worse Chinese food I've ever had. And it's not cheap either, which might provide a sliver of an excuse.
- During show, someone (Mr. Chan ordered it I suspect) decided to suddenly plug in an obnoxious neon sign right behind the sound board, which was right behind our table. We went from candlelit ambiance to trashy glaring street lighting. I had to go out and request it be unplugged.
- I left 3/4 of my entree untouched because it was so bad (Similar with my wife and hers). Did the server finally me if it was OK? Nope. Just ignored it and just brought a container out in case we wanted to take it home. I wouldn't punish my dog by bringing that food home.
- During show, servers kept going in and out of the door right next to the soundboard. When they were not literally bumping the back of my chair (due to limited room), they were distracting because there was *live music* somewhere else in the restaurant and Johnny A's show was drowned out repeatedly, memorably at one point by someone belting out "House of the Rising Run" loudly in the lounge. Nice. Really let us enjoy the show we actually paid for.
- The performer mentioned several times about having problems with bright lights and flashes. Again, during the show, some idiot *right at the bar* starts videoing with his phone flash on. Does Chan's staff put an end to it? No. They let it go on until Johnny A actually has to stop the show and MULTIPLE TIMES ask someone to get the person to stop with the flash.
Did I mention that the food was overpriced and horrible. Please heed me when I tell you this. This place needs to invent a new restaurant category "BYOF" with the F, of course being "Food". Seriously - there is no excuse for this place to have such horrible service and food. If you MUST go there (and we will probably never go again), I seriously suggest eating beforehand, and just plan on getting drinks. And don't sit near the entrance doors or doors next to the soundboard, try for the 1/2 of the room nearer the bar.