MrPepper329
Google
I have dined at a handful of restaurants across the world (feel free to explore my profile), from all price points, and this has to be my worst experience I have had to date.
I arrived at around 7:30pm for dinner with 6 others. We sat down and placed orders for some drinks and appetizers. They came out in about 20min, reasonable time. The portion for the vegetable spring rolls were extremely small. I’d say the entire plate contained about 2 regular size rolls cut into 6 small pieces. The red chili chicken dish was alright.
Following the appetizers, our waiter then proceeded to take our menus which I found very strange, almost as if they thought we were done eating and ready for the bill. It then took another 45 minutes for another waiter to give us a menu, and when we asked she looked grumpy and unhappy to help us. All this time no waiter has came anywhere close to our table to refill our water cups (we ordered hot water).
We finally placed the order for our main dishes with a completely new waiter, and the food took about 30 more minutes to arrive. We ordered a vegetable curry, chicken noodle dish, and a pepper chicken fry. Additionally, we were forced to order a bowl of fried rice as our waiter informed us the curry won’t come with any rice, which is something I have never heard before at any Thai/Chinese restaurant I’ve been to.
Additionally, me and another person in my party went to their self service noodle station, and made 2 bowls. 1 of the bowls was successfully delivered to our table, however the second bowl I never saw again. I have no clue what happened to it, but the last time I saw it was when I turned it in to the chef to cook and it never got delivered to my table upon completion. Just another example of poor management and operations.
All of the food was extremely disappointing for the price point. This restaurant was casually charging inr 600+ for a lot of the meals, and the portion compared to quality is not good. This, on top of an extremely slow and unprofessional service is unacceptable. There was also a very large group of customers who were constantly yelling and talking loud, which was extremely disruptive and inappropriate for a fine dining restaurant like this. Security did absolutely nothing to mitigate the behavior of these customers as well.
My group sat down at around 7:30pm, and we walked out at close to 10:15pm. Being at a restaurant for almost 3 hours for dinner is not something that should be considered normal, and I am highly disappointed with my entire experience.
If there is anyone from the Chap Chay or Raintree hotel public relations team reading this, I’d appreciate if you could contact me privately for a more in depth discussion regarding my experiences.
