Prerna K.
Google
Extremely disappointing customer service experience at Chapati House
Visited this restaurant with a friend and had one of the most unpleasant experiences before even getting to order. The place was practically empty, with just one table of two people seated in the corner. We simply asked to sit at a table of our choice, away from them, since the entire restaurant was open.
However, the server hesitated and insisted we sit right next to the only other customers there. She even moved a larger table closer to them and refused to let us sit just one table away, saying she “might need to join tables if more people came in.” We politely mentioned that we’d be happy to move if that situation arose, but she walked off with a visibly grumpy attitude.
This encounter completely ruined our mood to dine there. We ended up walking out without ordering anything. When leaving, she asked why we weren’t eating — we told her honestly that her attitude had ruined our dining experience.
It’s disappointing to see such poor customer service when all we wanted was a pleasant meal and a bit of space in an empty restaurant. Definitely not a welcoming experience, and we won’t be returning.
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Reply to Owner's Comment:-
Thank you for your reply, Mr./Ms. Owner.
Your response is the clearest confirmation of why our experience was so disappointing. The arrogance and hostility in your comment perfectly mirror the attitude we encountered from your staff — and now it’s obvious where it comes from.
Let’s be clear: our concern was never about a table policy. It was about the complete lack of courtesy and basic customer respect. We entered an EMPTY restaurant and politely asked to sit one table away from the only other diners, yet your staff refused and treated us with unnecessary attitude. A simple, respectful explanation would have been enough. Instead, we were met with defensiveness and control.
Your attempt to label us “entitled” just because we requested a bit of space speaks volumes about how you view your customers — as obstacles to your profit margins rather than guests to be welcomed. Your obsession with boasting about “110 covers” only highlights that what truly matters to you isn’t hospitality, it’s numbers.
If you genuinely cared about managing tables efficiently, a simple “Reserved” sign on select tables could have solved your so-called problem. Instead, you chose to argue and drive paying customers away — then proudly defend it online. That’s not business efficiency; that’s Ego.
A restaurant that values profit over people is not one that deserves returning customers. If you truly believe your food makes up for this attitude, perhaps visit places like Chatkazz — where respect, service, and genuine warmth still exist alongside great food.
And just to clarify — YES!!! customers are ENTITLED to customer service. Expecting basic respect, courtesy, and the freedom to choose a seat in an EMPTY restaurant isn’t “entitlement”; it’s the bare minimum of hospitality. What’s truly entitled is believing you can treat customers poorly and still expect their business.
To future diners reading this: if you value a pleasant experience and basic respect, there are far better places to spend your time and money.
