Brittany G.
Yelp
Oof. My fiancé and I began planning our wedding with Chapel of the Flowers in December 2024 for our April 2025 ceremony, and overall, the experience was both wonderful and deeply disappointing.
Planning Experience
Our wedding planner, Erica, was incredible. She was organized, patient, and responsive. She met every appointment, answered every question, and never made us feel rushed. We truly appreciated her dedication and professionalism.
Two friends had warned me about poor experiences here, but I decided to give the chapel a chance. I am glad I did in one sense because the ceremony was beautiful. Unfortunately, what followed with the reception was another story.
Ceremony
Our April 2025 wedding day was perfect. The staff made everything seamless and stress free. Everyone was attentive, kind, and professional. We genuinely felt cared for and that we received our money's worth.
The next day, we met with our photographer and assistant, who were also wonderful. They were friendly, professional, and skilled. I have nothing but praise for our ceremony and photos.
Reception (Partner Venue: Ahern Hotel)
The reception, however, was a complete disaster. The chapel recommended hosting our reception through one of their partner venues and ultimately chose the Ahern Hotel for us. We worked with Erica to plan the menu and received directions to the hotel, which we forwarded to our guests. Unfortunately, the directions were incorrect, and the limo driver dropped us off at the wrong entrance as well, leaving us wandering through the hotel until an employee finally guided us to the correct area.
When we arrived, the reception area was nothing more than a curtained off section with sandbags. There was one case of water for everyone and no assigned staff. The setup looked neglected and unprofessional.
Several guests never found the reception at all and left after trying unsuccessfully to reach me. It was heartbreaking, and for the amount we spent, completely unacceptable. The reception setup was cheap, disorganized, and embarrassing.
Post Wedding Communication
Afterward, I contacted Erica to share our concerns. She looped in her supervisor Shelby. While Erica stayed professional, management's response was disappointing. Shelby implied that because we were on a budget, we should not have expected better service. I explained that we still paid good money for what was supposed to be a special day.
After a shallow "I'm sorry you feel that way" from Shelby, we requested a partial refund of 500 dollars, which was a small portion of the approximately 4,700 dollars we paid for the reception. Shelby refused our request and implied, in so many words, that because we were on a budget, we should not have expected better accommodations. There was no accountability or meaningful resolution.
Final Thoughts
I truly recommend Chapel of the Flowers for the ceremony itself. The planners, photographers, and staff were wonderful, and the chapel is beautiful. But under no circumstances should you host your reception through their partner venues. Once the ceremony ended, the care and professionalism vanished.
I am giving Chapel of the Flowers one star solely because of the disrespect and lack of accountability shown once everything was said and done. Had management handled the situation with genuine care, my rating would have been much higher. The ceremony was everything I dreamed of, but the reception and follow up were the exact opposite.