Jody M.
Yelp
Fair warning... you no longer receive what you pay for at this establishment.
While the book selection is fun and provides visitors with a pretty broad range of choices, especially given the smaller size of the store, I recommend purchasing your lattes elsewhere.
Once upon a time (2008-ish-2012-ish), I loved this place, hanging out at least once a week while my daughter rode her horse nearby; over the years, I continued to visit when I was in the area; the last visit being some time around 2019.
Sadly, the management has made changes (according to the manager on duty during my most recent visit) that are not in the customer's best interest. During my last two visits, I ordered a latte with no foam. The first time... my husband picked up my drink and didn't realize it was only 3/4 full; I chalked this up to an honest error.
I was mistaken. It was intentional. After receiving my 3/4 full latte on my second, recent visit, I asked the barista to please add milk; after all, I'd paid for a 16 ounce drink and received 12 ounces, so I'm not sure why this would be unreasonable? The manager response? "Would you like cold milk?" Me: Not so much; when I explained that I would prefer steamed milk, she proceeded to explain that management had "made changes" that involved pre-measuring the milk before steaming. At first, I wondered if this was a way to save money, but that didn't make sense, since she'd offered me "cold milk".
Her clear acknowledgment that the cup was not full, coupled with an outright refusal to reasonably rectify the situation, told me all I needed to know. This is no longer the shop I once loved. Next time I'm in Newberg, it's my turn to "make changes"; I'll be checking out Caravan Coffee, Sip Coffee and Lyrics Cafe to see if I can get a great latte served by a great barista, something that seems a bit beyond Chapters' recent changes.