Charles Schwab

Best customer service ever. The lady who sits in the entrance was helpful, supportive, and professional. Barbara Graff solved my inquiry effectively and timely. I recommend this place to my friends and family. This is the best branch.

I came in needing assistance with an issue on my account, and Barbara Graff went above and beyond to help. She was kind, attentive, and handled everything with professionalism. My issue was quickly resolved in a courteous and timely manner, and she took the time to answer all of my questions, explain the next steps clearly, and demonstrated how to use app features. I appreciate Barbara's excellent service and patience!

Brady Paczkowski and Shuo Li helped us with my issue. They understood our needs the right way and treated us with respect and professionalism

I had some time sensitive problems and Mr Shuo was extremely helpful. I got everything I needed and also discussed some unrelated things helpful for navigating the US financial system while my issue was being resolved. Kudos. I wish I had the name of the first person who approached me, they were the polar opposite and even joked about my situation. Had no Mr Shuo intervened, I don't know if I got a satisfactory resolution. The only reason this is not a higher review is because of the other staff member's attitude.

Horrible customer service. Zero help with my issue. Condescending and unhelpful. Would not recommend this place to my worst enemy.

Barbara Graff at the front desk is always courteous, friendly, professional and efficient. She exemplifies good service.

My financial advisor recommended a specific broker at this location. The broker was extremely helpful and communicative getting my money in his institution. Once the money was deposited, over the course of the next two months the advisor has ignored a dozen phone calls, direct emails, and messages through the Charles Schwab site about his recommendations to actually invest the money so it's just sitting there earning no interest. I have never seen anything like it in my life. Will look for a new bank soon (and financial advisor!).

David (who started working at this branch a month ago) was very warm and welcoming. I stepped into this branch for the first time in the rain, for I needed a cashier's check for the next day. He set me up with some hot tea, a quiet office to call Charles Schwab banking, and an umbrella for when I get back out there again. Great customer service. You'll be in good hands here.