Charleston Santa Teresa Cartagena

This is, without question, one of the best values I’ve ever experienced in a hotel—and by “value,” I don’t mean affordability. I mean that even at the very top of the price spectrum, this hotel delivers so much that it could charge more and still be worth every dollar. The service is exceptional: warm, attentive, and genuinely thoughtful at every level. The food is outstanding—consistently excellent, beautifully executed, and memorable. The amenities are refined and luxurious without feeling pretentious, and the location is unbeatable, right in the heart of the Old City. This is easily one of my favorite hotels I’ve ever stayed in, anywhere in the world. I’ve been traveling for over 25 years, including six years of nearly continuous travel, so that’s not something I say lightly. We actually checked out of another well-known luxury hotel in Cartagena a couple of days early because the experience was so disappointing, and came here looking for something better. What we found exceeded every expectation. From the moment we arrived, it was clear we had made the right decision. At this point, I honestly don’t see myself staying anywhere else in Cartagena again. The Charleston Santa Teresa sets the standard.

Hotel Charleston Santa Teresa was the perfect home base for our vacation in Cartagena! The beautiful architecture was only exacerbated by the entire staff. From the moment we checked in, every single of our needs, requests, and questions were met with kindness, answers, and true care. The food was phenomenal, the staff, especially Felix, Estefani, and Bryan, catered to every need, and the atmosphere provided the perfect backdrop to our vacation. I can not recommend this wonderful hotel enough.

So good we came back! We stayed for 3 nights over new years and loved it so much we came back a day later for another 3 nights. The hotel is stunning, the rooms have lots of natural light, and the pool on the roof is beautiful.

Love this hotel. Staff is great. Rooftop swimming pool is gorgeous with great views. Breakfast gets the job done. Great AC. Plenty of hot water. Location is easy and central. Cleaning staff go above and beyond spiffing up the room twice a day. It’s how a real hotel should feel. Kind people all around. Shoutout to Brayan the concierge for being the best.

An amazing stay at Charleston Santa Teresa! From the moment we arrived the staff went above and beyond to make us feel at home. The hotel is a perfect blend of luxury and local charm, with beautiful colonial architecture and modern amenities. Our room was upgraded and was spacious. The rooftop pool was very nice, offering stunning views of the city. It is in a great location and just steps away from the vibrant Old Town. Highly recommend staying here in Cartagena!

I was informed of work in progress few days before my arrival. Tiny room, and they had some larger available but did not want to switch on day one. No hot water and the water service got interrupted during the stay, so finally like magic a larger room was available. |It’s a great location and nice looking hotel, they should just be more hospitality oriented. Overall ok experience. Their roof top and pool is the best.

This hotel was espectacular! The personal attention, the rooftop pool, the cleanness of the room, the view and the breakfast were our highlights. We got a personal attention from Estefania. She was amazing! Estefania helped us organizing our itinerary during our stay in Cartagena. Ours highlights include hanging around at the rooftop pool and a boat tour to Islas del Rosario. We are definitely coming back to Hotel Charleston Santa Teresa.

Harry's restaurant and the Pool is the best thing about this hotel. The complementary services are not those of a USD 500 per night hotel. Although they are good for that price, they could personalize the experience better. I made a couple of requests that didn't cost more than USD 10 and they ignored them. I have been in Cartagena in hotels that cost USD 200 to 300 maximum per night and they manage to match what this hotel offers.