Charleston Santa Teresa Cartagena

This is a wonderful hotel the best hotel in Cartagenas de Indias. The service, facility,|exclusivity and most importantly location, location! My mother and I traveled to Cartagena and she enjoyed the facility and service. Wonderful people working at the hotel focused on customer service and detail! Thank you for making our stay very enjoyable.

From the time I checked in l, until I left, I had a great experience. The people, the food and my room, it was amazing. Top quality amenities, comfortable bedding and overall, a luxury experience. I would love to go back on a vacation sometime soon! Also, location, location, location! Totally recommend staying there!

Stunning property perfectly located at the edge of the old town. It’s a less busy area which I was pleased about. ||The room was stunning even with an atrium view. ||Could do either a bit more shade around the pool but I know you and have umbrellas up there due to wind. ||The included breakfast items were great and you could pay for additional items ||Everyone was really friendly ||Loved it

This is a very nice hotel, with good service. I liked the pool, drink orders were slow though. What was entirely disappointing is during my entire stay, I had no hot water in my room.

I loved this hotel, the design and area was beautiful. I was somewhat disappointed, our A/C didn’t work, and we mentioned to the front desk after our first night. Their response was to send someone and tell us it was functioning. We didn’t push the complaint, I really hate complaining. During check out, I mentioned again that it was not functioning and they reassured it was. I turned it to the lowest setting possible, yet the room never cooled. For reference we stayed in 210. Our other friends/family stayed in 211, and the a/c was working perfectly. I wish we there would have been more consideration about this issue. I didn’t ask for any compensation or push hard, but it’s disappointing when spending $1000s for a hotel, you would expect a little bit of understanding and compassion. We stayed in 2 suite rooms. I would stay again but will be adamant if the a/c is not working to have our room changed.

Really happy with the experience location, staff, food, spa is great. Room are good clean and room service was great they really went above and beyond.

Good hotel in a very convenient location at the start of the historical town. The rooms are tidy and spacious. The decor is well maintained for a property of this size. Front of house staff is competent and helpful, breakfast is the courtyard is very good and varied. A good and more convenient alternative to many of the beautiful boutique hotels in town

Lovely experience all around. Comfortable room, great food and drink with warm friendly service and very reasonable prices. Love the rooftop pool.