Brielle F.
Yelp
First, let me start by saying I LOVE this restaurant. The food and the ambiance are incredible. The issue I have had twice is with the staff. I normally do not write reviews but the past two experiences I have had here deserve a review.
I came here in July to celebrate my friends surprise birthday lunch. I came inside before everyone got there, said hello to the host and told her I had some balloons, cupcakes and things and asked if she'd be able to hold onto them for me before the reservation. She stared at me like I was crazy and said "uh, sure." As if it was an inconvenience. I then asked if any bus boy or staff member would be able to help me grab the stuff from my car that was parked in the front, since I would have to take atleast 3 trips because I was by myself. The host has no idea what to say, looks at a male manager and asks "can someone help her?" The older male manager says "No, no staff is available right now". (The restaurant was empty) I said oh ok. After my second trip up the stairs he says to me "We have an elevator, if that helps." Like seriously? I used to work in a restaurant for years and the staff I worked with would drop anything to help customers. I guess this place isn't like that. This put such a bad taste in my mouth.
Fast forward to now, October. My birthday is next month. I call up to see if there is a open reservation for 11 people on a Saturday. The host who had no interest in helping me and must have been a teenager, told me there is not 1 available reservation that Saturday. I was so disappointed and said okay. I look on Resy.... (The largest reservation you can make on Resy is for 8 people) There was lunch and dinner reservations for 8 people AVAILABLE. How are all these time slots available for 8 people but not 11?! I then look for 7 people, 6 people, etc, and plenty of reservations were available. It was not making sense. I call back and finally speak to someone who knew what they were talking about. They have 1 available spot at 5:00pm, so I take it. The next day, I realized I have 2 more people. I was NERVOUS to even call back because of how difficult it is to speak to these hosts!!!! So I call, she tells me "no we cannot accommodate that for you." So I canceled my birthday dinner here, and I'll go somewhere that would be happy to take my reservation.
I love this restaurant so much. I wonder if the owners know how the staff treats guests. It's a shame! And I see a review from 5 days ago with a similar experience. It must happen often. They're missing out on business because the hosts just tell people no.