Charltons Banff

Upon arrival right away we were greeted with a friendly staff, and this hotel was very accommodating with our needs, they even allowed us to check in early and check out late, which we really appreciated. The hotel is clean, staff are kind, and the beds and pillows are very comfortable. Overall, I'm surprised the reviews aren't higher because we really enjoyed our stay. The location is great, a bit further from main street downtown but still walkable everywhere. Although amenities like the pool weren’t open, it was nice to have the option to go to the two nearby hotels. Would definitely stay here again!

I was happy because they upgrade my room to Loft Suite. Place is good and I liked the parking space. We are in the second floor. Bathroom is spacious and clean. Just ice machine not working but good thing they have a spare machine. We enjoyed our stay! Thank you Charltons Staff.

Had a short stay at this hotel as a part of my wife and I’s honeymoon. I had seen some of the reviews previously and wasn’t sure what to expect. Upon arrival into Banff, you’re already so enamoured by the town’s setting among the mountains that you know that most of your time is going to be spent outdoors. We have always used our hotels simply as a base, and this hotel was no different. We were greeted and checked in with ease. The gentleman on reception was friendly and clear about the available facilities, parking charges and the purpose of the security hold. The room itself was good; nothing like the reviews I’d read. Bed sheets were pristine and bathroom facilities were as clean as you would want them to be. We were on a room-only basis but there was a kettle and a fridge in our room so we could store any groceries we happened to pick up during our stay. Pool and sauna facilities were available at a neighbouring hotel that I believe Charltons own, but we didn’t use these- barely had any time! The nights were peaceful as it’s about a 10-minute walk into Banff town centre. Other guests were obviously courteous and respected the quiet hours information published in and around the hotel. Another lady worked on the front desk also gave a fantastic recommendation for a coffee place, which became our local haunt for the duration of our stay; Whitebark Cafe, for anyone interested. Check out was seamless and the charge for parking came off of our security deposit, the remainder of which was released immediately as available funds, but took a few days to show on statements; though, they do advise this could be the case. All in all, a great base whilst in Banff, beautiful setting, friendly staff, clean room and great facilities.

It's nice that they allow us to check in 1hr earlier than the scheduled time. Staff are accommodating and they upgraded our room. Room is fully renovated. Pool is under maintenance but we were able to use other amenities to other 2 hotels for free

Stayed for a short weekend trip in Nov. We got a nice corner room on the third floor with 1 king bed and it was really cozy and comfortable with a mountain view. Unfortunately, the hot tub was closed at that time for maintenance (?). Overall, I would highly recommend it.

Nice place with a great location on the strip! It was so easy to walk anywhere in town at this hotel! The rooms have like a rustic cabin feel which we like for the Banff area! They do come clean your room everyday which is nice for bathroom refills but I was not used to that as most hotels typically only clean upon request (we were there for only two nights), so I was a little thrown off guard. Overall, great experience!

When you scroll the reviews of this hotel, pay attention to the outliers. We just got back from a very disappointing stay, and I can only conclude that we had the bad luck of getting one of their worst rooms. Undersized beds, wobbly chairs, greasy dishes, half the space freezing cold, thin walls and furnished with what appear to be mismatched discards from other rooms. I wasn't expecting a curated aesthetic experience, but unfortunately it also wasn't a simple relaxing stay after a day on the slopes. If you're considering booking here, ask yourself, how lucky do you feel? Will you gamble that you might get a good room? Are you willing to risk getting the bottom of the barrel? Even if you can get extra blankets or even moved to a good room, do you want to argue for it when there are so many other hotels in Banff?

Great location but dirty room. Big hairballs in shower and filthy wall in bathroom. Cigarette smoke coming in all night was gross. We did let front desk know and were assured it would be cleaned and it wasn't. Let them know again when we checked out and they waived parking fees. Room was also not the nice modern rooms at all. Very dated with steep spiral staircase. Disappointing stay.

We are staying for 3 nights. The staff here are very good. When we checked in Model (I think that is how he spells his name) was very helpful. We have a loft bedroom with fireplace. As soon as we walked into the room we knew that the room was unsuitable for us. All hotels that we've stayed at previously with a loft bedroom have had the bed on the ground floor near the washroom and there have been regular stairs to access the loft. At Charlton's the bed is in the loft away from the washroom and there is a narrow spiral staircase for access. This was going to be an issue as I was not comfortable with having to go down this stairway in the middle of the night to use the washroom. We didn't unpack but mentioned the problem to the front desk immediately. Model said that there was nothing he could do about it immediately as they were full but to check back later in the day to see if there were any cancellations. We checked when we went for dinner and there was still nothing available. We asked if the hide abed downstairs could be made up for us and that was done within 1/2 hour. After dinner we inquired again to see if we could get another room but there still customers to be checked in. We settled for the loft/bedroom. We were told that if we forgo housekeeping for 2 nights of our stay that we would receive a $5.00 per day credit that we could use at the sister property or we could save a tree. The room is very dark. The hide abed and the bed in the loft are not comfortable. The walls are paper thin and we can hear the conversations from the other unit (they are not loud conversations just normal talking), When people are walking in the loft next to us the whole floor on our loft shakes very badly. Fortunately we are at the end of the hall so we only have people on one side of us. Parking is free and Charlton's is very close to downtown. It is about a 15 minute walk to the shops and restaurants in downtown Banff. There is no proper desk to set up a computer so trying to work on a computer is difficult since lighting is poor and there is no proper desk for working on The washroom is also very small and there is not much room for toiletries. If you've ever been on a cruise ship the washroom here is about that size. We would not stay again as this is just not good value.

This place was AWESOME! First off - we were a total of four girls traveling to Banff to ski/board the resorts. So - we had a lot. of. gear!! But - our double queen bed room was spacious enough to accomodate all of it. Had a little mud/closet room on the way in, so we could keep our snow gear and skis/boards separate from the main bedroom. Score!! We were there Thurs - Monday, and the place was EMPTY on Thursday and Sunday night. We were the only car in the lot. AND... the only ones in the hot tub/sauna/pool. The pool and hot tub are connected to the lobby and are top notch. Perfect spot to unwind after a day of adventuring around Banff. Towels and tea are offered without an additional charge. Breakfast is also included in the stay - included hard boiled eggs, fresh fruit medley, croissants, waffles, yogurt, pastries, etc. Super way to start the day. Only con was that we had to drive to get downtown. But, for the tranquility and price - worth it!!

Um... This place is empty while others are crowded. We are staying in the Deluxe Room and it is bigger than a regular room with a large "mudroom" closet, DEEP tub and stand up shower. Mini-fridge works and so far the wi-fi is working great! Positive: Front desk lady - blonde, nice brows... was very accomodating, great sense of humor, and quick with our check in details. POOL - SOLD! Swimming pool is regular cold with a fountain Hot tub could fit 25 people even though it says 9 only. Steam room. Tea and Hot water pitcher with the coffee is such a nice add. We are really enjoying are stay. Clean bathrooms Firm - not boucy - but soft beds and plenty of pillows. Half a block from the bus to everywhere! Negative: Patches of black ice in the parking lot

The room was way overpriced compared to the level of cleanliness, there was old soap in the shower from the last people and some gross stains on the tile floor in the bathroom that obviously hadn't been washed in awhile. Our key cards stopped working ever morning, parking is very limited and don't be late for your check in or you will have to park in the street. I would not recommend staying here.

Great rooms, amazing hot tub, relaxing steam room. Breakfast in the morning and a nice 10 minute walk to downtown.

This hotel is just okay. We had a room with one full size and 2 single for a family of 4. It was very crowded with nowhere to put your stuff. Also, no laundry service or washer/dryer. 2 stars are for cleanliness.

1 star is even too much to give them! The pictures made out room look so much better than it was.. it was way smaller, the tv only worked when it wanted to, the whole room smelled like propane from the fireplace, it gave me a headache and made me drowsy, the heat was pumping full blast the whole time and woke up sweating both nights even when I opened the window. The front desk staff were no help at all. They charged my credit card even after I paid cash and when I called them about it after I realized, they told me get the bank to call them. The man on the phone was rude. I will never go back!!! The price is too high for that kind of service. BEWARE

Horrible, don't stay here! Aside from agreeing with some other reviews about breakfast (yuck!), and yes---locked thermostat in bedroom of loft. My fiancé and I both missed the last step of the spiral staircase when using the bathroom in the middle of the night. How about putting a nightlight so people can see? But the icing on the cake was when the power went out on the second night. The loft bedroom was unbearably hot, we got about three hours sleep, if that. And the next morning, we couldn't shower because there was NO hot water! And no breakfast (but no great loss there). Management refuses to do anything for us, because the whole town was affected. I have managed a company for 35 years, and I know about customer service. This place failed big time. I don't recommend anyone staying here. There are better choices out there. Go elsewhere!!!

Good location but 3 nights here, wifi never works. Not even on their own computer in the lobby. F R U S T R A T I N G. Some of us have flights to check in for, trips to book... And the way one of the receptionists handled it just made it worse. 'We're in the mountains.' So what about the other restaurants and hotels around the area that have good wifi? It's so basic and even this requirement you can't meet? Breakfast is sub standard and for a 4-5people room to have one washroom? Really?

Great rooms very good room service however I didn't enjoy the breakfast the orange didn't taste right however all in all it was a pretty good hotel

Where do I begin, the desk staff didn't enter in my credit card expiry correctly so I was told my card was declined. I only found this out because I called my bank and was informed of this. The desk clerk told me I was paying debit, he was quite rude and after I transferred money off of my "declined" card into debit I asked for a managers card. They charged an extra 200 to my card as a buffer I guess i. tried calling the manager to no avail. Did I mention I was charged interest for transferring the money over. The rooms were small/tiny even hair on the walls in the bathroom. Eww. Ramada in Dayton is better which says a lot. At the end of the trip they were going to give my $200 buffer back and the desk clerk rather than crediting it back tried to charge me again. I won't be going back here.

350 after tax for room with loft. Spiral staircase kinda difficult if to navigate with luggage. Pics are deceiving. It is good. Kinda sucks getting your luggage to your room with weird layout. Only 1 small elevator then a dumb door immediately outside the elevator makes it hard to get cart though