Charltons Banff

Had a short stay at this hotel as a part of my wife and I’s honeymoon. I had seen some of the reviews previously and wasn’t sure what to expect. Upon arrival into Banff, you’re already so enamoured by the town’s setting among the mountains that you know that most of your time is going to be spent outdoors. We have always used our hotels simply as a base, and this hotel was no different. We were greeted and checked in with ease. The gentleman on reception was friendly and clear about the available facilities, parking charges and the purpose of the security hold. The room itself was good; nothing like the reviews I’d read. Bed sheets were pristine and bathroom facilities were as clean as you would want them to be. We were on a room-only basis but there was a kettle and a fridge in our room so we could store any groceries we happened to pick up during our stay. Pool and sauna facilities were available at a neighbouring hotel that I believe Charltons own, but we didn’t use these- barely had any time! The nights were peaceful as it’s about a 10-minute walk into Banff town centre. Other guests were obviously courteous and respected the quiet hours information published in and around the hotel. Another lady worked on the front desk also gave a fantastic recommendation for a coffee place, which became our local haunt for the duration of our stay; Whitebark Cafe, for anyone interested. Check out was seamless and the charge for parking came off of our security deposit, the remainder of which was released immediately as available funds, but took a few days to show on statements; though, they do advise this could be the case. All in all, a great base whilst in Banff, beautiful setting, friendly staff, clean room and great facilities.

Nice place with a great location on the strip! It was so easy to walk anywhere in town at this hotel! The rooms have like a rustic cabin feel which we like for the Banff area! They do come clean your room everyday which is nice for bathroom refills but I was not used to that as most hotels typically only clean upon request (we were there for only two nights), so I was a little thrown off guard. Overall, great experience!

I stayed at this Hotel for 5 days and I had the best time ever in Banff. |It’s about 10 minutes to Banff downtown.|I had two tours and both picked me up from other hotels near by. It’s a quiet area. And not as busy as in the downtown. I had a nice surprise. The hotel upgraded my room to a kind bed.|Nice view as well to mountains from the hotel. I was very fortunate to do my check in with Jason. He was very helpful and kind. He recommended me places near by to visit and other lakes that I didn’t have in my tours. And very friendly and attentive front desk person. I highly recommend him and this hotel.

This place was pristine clean! From the washroom to the bed sheets! Spotless! Staff were super friendly. We had a king room and is it was super spacious. A lot bigger room than a lot of other Banff hotels. Honestly, only downside is that they charge $15 a day for parking and this wasn’t clear when I booked it. Seems ridiculous!

Really pleasant staff who can't help you enough. Hotel room was great with lots of space and generally clean. Some things starting to look worn but hey it's a busy place. On the whole very happy with this hotel

Most comfortable experience for sleeping and showering & getting ready for the day during our holidays. I was excited to use the bikes but were all adult male sized with highly uncomfortable seats . Pool facility was in the neighbourhood in the sister hotel that we also didn’t use . The only thing they should work on and we desperately felt the need of size appropriate duvets for queen sized as it’s meant for two persons sleeping in each bed and was bit awkward to pull the blankets from each other while sleeping .

Good location on the Main Street about 700m to the busy area. Our Suit consisted of 2 rooms with double beds connected by a kitchenette. The furniture and carpets are well worn and dated but functional. The room was well presented and clean. One room had an air conditioned the other did not which could be a problem on a hot night. Overall it was a nice stay. Parking was great at $15 per night it saved a lot of hassle.

Room size in the loft suite was good however the rooms are quite dated and musty and the noise from the neighbours climbing the stairs made it feel like they were in our room, disturbing sleep. Located a good 15/20 minute walk from the main town area. Pool out of order, offered next hotel to use.

We are staying for 3 nights. The staff here are very good. When we checked in Model (I think that is how he spells his name) was very helpful. We have a loft bedroom with fireplace. As soon as we walked into the room we knew that the room was unsuitable for us. All hotels that we've stayed at previously with a loft bedroom have had the bed on the ground floor near the washroom and there have been regular stairs to access the loft. At Charlton's the bed is in the loft away from the washroom and there is a narrow spiral staircase for access. This was going to be an issue as I was not comfortable with having to go down this stairway in the middle of the night to use the washroom. We didn't unpack but mentioned the problem to the front desk immediately. Model said that there was nothing he could do about it immediately as they were full but to check back later in the day to see if there were any cancellations. We checked when we went for dinner and there was still nothing available. We asked if the hide abed downstairs could be made up for us and that was done within 1/2 hour. After dinner we inquired again to see if we could get another room but there still customers to be checked in. We settled for the loft/bedroom. We were told that if we forgo housekeeping for 2 nights of our stay that we would receive a $5.00 per day credit that we could use at the sister property or we could save a tree. The room is very dark. The hide abed and the bed in the loft are not comfortable. The walls are paper thin and we can hear the conversations from the other unit (they are not loud conversations just normal talking), When people are walking in the loft next to us the whole floor on our loft shakes very badly. Fortunately we are at the end of the hall so we only have people on one side of us. Parking is free and Charlton's is very close to downtown. It is about a 15 minute walk to the shops and restaurants in downtown Banff. There is no proper desk to set up a computer so trying to work on a computer is difficult since lighting is poor and there is no proper desk for working on The washroom is also very small and there is not much room for toiletries. If you've ever been on a cruise ship the washroom here is about that size. We would not stay again as this is just not good value.

This place was AWESOME! First off - we were a total of four girls traveling to Banff to ski/board the resorts. So - we had a lot. of. gear!! But - our double queen bed room was spacious enough to accomodate all of it. Had a little mud/closet room on the way in, so we could keep our snow gear and skis/boards separate from the main bedroom. Score!! We were there Thurs - Monday, and the place was EMPTY on Thursday and Sunday night. We were the only car in the lot. AND... the only ones in the hot tub/sauna/pool. The pool and hot tub are connected to the lobby and are top notch. Perfect spot to unwind after a day of adventuring around Banff. Towels and tea are offered without an additional charge. Breakfast is also included in the stay - included hard boiled eggs, fresh fruit medley, croissants, waffles, yogurt, pastries, etc. Super way to start the day. Only con was that we had to drive to get downtown. But, for the tranquility and price - worth it!!

Um... This place is empty while others are crowded. We are staying in the Deluxe Room and it is bigger than a regular room with a large "mudroom" closet, DEEP tub and stand up shower. Mini-fridge works and so far the wi-fi is working great! Positive: Front desk lady - blonde, nice brows... was very accomodating, great sense of humor, and quick with our check in details. POOL - SOLD! Swimming pool is regular cold with a fountain Hot tub could fit 25 people even though it says 9 only. Steam room. Tea and Hot water pitcher with the coffee is such a nice add. We are really enjoying are stay. Clean bathrooms Firm - not boucy - but soft beds and plenty of pillows. Half a block from the bus to everywhere! Negative: Patches of black ice in the parking lot

The room was way overpriced compared to the level of cleanliness, there was old soap in the shower from the last people and some gross stains on the tile floor in the bathroom that obviously hadn't been washed in awhile. Our key cards stopped working ever morning, parking is very limited and don't be late for your check in or you will have to park in the street. I would not recommend staying here.

Great rooms, amazing hot tub, relaxing steam room. Breakfast in the morning and a nice 10 minute walk to downtown.

This hotel is just okay. We had a room with one full size and 2 single for a family of 4. It was very crowded with nowhere to put your stuff. Also, no laundry service or washer/dryer. 2 stars are for cleanliness.

1 star is even too much to give them! The pictures made out room look so much better than it was.. it was way smaller, the tv only worked when it wanted to, the whole room smelled like propane from the fireplace, it gave me a headache and made me drowsy, the heat was pumping full blast the whole time and woke up sweating both nights even when I opened the window. The front desk staff were no help at all. They charged my credit card even after I paid cash and when I called them about it after I realized, they told me get the bank to call them. The man on the phone was rude. I will never go back!!! The price is too high for that kind of service. BEWARE

Horrible, don't stay here! Aside from agreeing with some other reviews about breakfast (yuck!), and yes---locked thermostat in bedroom of loft. My fiancé and I both missed the last step of the spiral staircase when using the bathroom in the middle of the night. How about putting a nightlight so people can see? But the icing on the cake was when the power went out on the second night. The loft bedroom was unbearably hot, we got about three hours sleep, if that. And the next morning, we couldn't shower because there was NO hot water! And no breakfast (but no great loss there). Management refuses to do anything for us, because the whole town was affected. I have managed a company for 35 years, and I know about customer service. This place failed big time. I don't recommend anyone staying here. There are better choices out there. Go elsewhere!!!

Good location but 3 nights here, wifi never works. Not even on their own computer in the lobby. F R U S T R A T I N G. Some of us have flights to check in for, trips to book... And the way one of the receptionists handled it just made it worse. 'We're in the mountains.' So what about the other restaurants and hotels around the area that have good wifi? It's so basic and even this requirement you can't meet? Breakfast is sub standard and for a 4-5people room to have one washroom? Really?

Great rooms very good room service however I didn't enjoy the breakfast the orange didn't taste right however all in all it was a pretty good hotel

Where do I begin, the desk staff didn't enter in my credit card expiry correctly so I was told my card was declined. I only found this out because I called my bank and was informed of this. The desk clerk told me I was paying debit, he was quite rude and after I transferred money off of my "declined" card into debit I asked for a managers card. They charged an extra 200 to my card as a buffer I guess i. tried calling the manager to no avail. Did I mention I was charged interest for transferring the money over. The rooms were small/tiny even hair on the walls in the bathroom. Eww. Ramada in Dayton is better which says a lot. At the end of the trip they were going to give my $200 buffer back and the desk clerk rather than crediting it back tried to charge me again. I won't be going back here.

350 after tax for room with loft. Spiral staircase kinda difficult if to navigate with luggage. Pics are deceiving. It is good. Kinda sucks getting your luggage to your room with weird layout. Only 1 small elevator then a dumb door immediately outside the elevator makes it hard to get cart though