Charltons Banff

Hotel · Banff

Charltons Banff

Hotel · Banff
513 Banff Ave, Banff, AB T1L 1C9, Canada

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Charltons Banff by null
Charltons Banff by null
Charltons Banff by null
Charltons Banff by null
Charltons Banff by null
Charltons Banff by null
Charltons Banff by null
Charltons Banff by null
Charltons Banff by null
Charltons Banff by null
Charltons Banff by null
Charltons Banff by null
Charltons Banff by null
Charltons Banff by null
Charltons Banff by null
Charltons Banff by null
Charltons Banff by null
Charltons Banff by null
Charltons Banff by null
Charltons Banff by null

Highlights

Alpine-style hotel with Wi-Fi, parking, steam room & ski storage  

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513 Banff Ave, Banff, AB T1L 1C9, Canada Get directions

charltonsbanff.com
@royalcanadianlodge_charltons

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513 Banff Ave, Banff, AB T1L 1C9, Canada Get directions

+1 403 762 4485
charltonsbanff.com
@royalcanadianlodge_charltons

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Last updated

Aug 8, 2025

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Francesca Saurer

Google
Best part of the hotel is location. It is right at the top of the Banff strip. We upgraded to a mountain view room which was beautiful but the carpets were covered in stains. Not sure what they were and they were using some furniture to try and cover it. The booking said the hotel had a complimentary breakfast which it absolutely did not. Just hot water, coffee, and a bowl of apples. Pool is permanently out of service. The elevator and front doors are closed and locked at 11pm so you have to take the stairs to your room which isn’t bad at all. Went as a group and our rooms were on separate floors. They got a kitchenette room and it looked like a cabin, definitely not nice at all. Overall it was an okay stay but I wouldn’t stay there again.

Joe Janikian

Google
If you're looking for a hotel that redefines "budget" and makes you question your choice of travel agent, look no further than the dumpy Charlton Inn. From the moment I opened my room door a sense of foreboding settled in. Scratched and beat-up furniture. Loft suite sounds great until you realize that you have to climb down a flight of spiral stairs in the darkness to use the bathroom in the middle of the night. The carpet, a mosaic of unidentifiable rips and stains, clearly hadn't seen a cleaning since the Reagan administration. Bath towels are tiny, old, worn out and ripping. I asked about the pool and sauna advertised and was told they are being serviced, but I can go two blocks down the street to their sister hotel. And walk back in a wet bathing suit? Yup! There is no safe in the room. One of the two bedside lamps wouldn't work, and the other had a fluorescent style bulb, as do all the other fixtures. The bathroom fan started to grind for a minute before running as loud as a truck. The Charming CockroaCharlton Inn is an experience I wouldn't wish on my worst enemy. If you're looking for a clean, comfortable, or even remotely pleasant stay, please, for the love of all that is holy, look elsewhere. Rating: 0.5/5 stars (and that half-star is purely for the fact that I technically had a roof over my head) When a single company owns 13 hotels in a small town like Banff, they can charge ridiculous prices for dumpy accommodations.

Jess Garcia Clark

Google
The front desk staff are lovely! The gentleman named Bogdan was super kind and helpful with suggestions on our trip to lake Louise. The bed was comfortable and the AC was way quieter than most other hotels we’ve stayed at. Comfortable stay for the price.

Tyra Anderson

Google
We loved our stay here. We were in the fireplace loft king suite. The room is a little dated, but it was clean and spacious except for the bathroom which was a little bit awkward. Service was great, but the website was hard to navigate. The location was SO convenient, our room was very quiet and felt secure. We were also able to check out 2 road bikes for a day for free to explore the city which was a big plus for us. They also offer underground parking but it is around $15 a night which we didn’t know until we checked in. Just read the reservation email very carefully!

Skatedog

Google
I booked us 2 nights here. After going through all the pre check in paperwork (including pay parking), I was informed that the pool and hot tub were closed for maintenance. I really don’t like being told this while having keys in hand. |They informed me I could use their sister properties facilities. |Upon going to see…its hot tub was not working either. |I feel they could have moved me to the one property that everything worked at. |Side note. Don’t use the ice machine. It is a standard restaurant machine that you scoop your own ice. This allows all the ice to be contaminated. Most likely against the health code. I will not return.

Nawzer Nawas

Google
We stayed at Charlton Banff for three nights, and our experience was nothing short of frustrating. First, our bathroom door didn’t lock, which was a major issue since we were four people sharing the room. Despite bringing this to their attention, it was never fixed. When we booked, the hotel advertised a heated pool, steam room, and hot tub—but after booking, we were informed that none of these amenities were available. Instead, they directed us to use the facilities at Royal Canadian Lodge, which was a huge inconvenience. If we had known this in advance, we would have chosen another hotel. To make matters worse, we called ahead while traveling from Vancouver to confirm our late check-in, and we were assured that someone would be there until 11 PM. However, when we arrived at 10:40 PM, the office was completely closed, leaving us stranded after a 10-hour drive. Throughout our stay, we repeatedly asked them to address these issues, but we kept getting the runaround. The front desk agent kept saying they would talk to the manager but never followed up. On the last call, the agent was extremely rude, put me on hold indefinitely, and never came back. This hotel is misleading guests with false advertising and lacks even basic customer service. Avoid this place unless you enjoy dealing with broken promises, poor communication, and unprofessional staff.

Becca

Google
Great location and nice, spacious rooms. Our room was tidied each day. Small stove top and fridge allow you to cook for yourself. Short walk to downtown Banff and easy access to the Ski Big 3 buses. Awesome spot!

Safe D

Google
We stayed at the Charltons and booked 2 suites and 1 regular 2 queen room. They had no hand soap in some of the rooms, one of the beds was broken, the suites barely had enough supplies such as a tea towel and no regaulr coffee available. Lots of decaf though. The worst of the worst though is that we called prior to booking and specifically asked if the pool and hot tub were open. They assured us that they were so we booked. Upon arrival however, pool and hot tub were both out of service. When we enquired about them, the front desk staff informed us that they had gone down 2 days prior to our arrival. We were never notified. We specifically called in advance for the sole purpose of making sure the pool and hot tub were availble for our family while staying there and then they weren't. So dispointed and the staff barely even ackiowledged our disapointment. They could have offered us a discount or something. But nope! The best they could do was send all 12 of us 3 hotels away to use another pool with the risk of the kids returning wet in the cold weather and getting sick.