Kat W.
Yelp
Come for the view. It is amazing! However, the service didn't match.
We wanted to eat here to celebrate our anniversary.
Arrived at 6:30 on a Sunday for our reservation and ask for a table outside, which they accommodated. It took a little longer, but we were fine with that. We sat down at our table with a little card that says VIP. But the service did not match that card.
It took 20-25 min to get a glass of wine. They were unfortunately out of sole and salmon too.
Took another 20-30 min to get crudo appetizer (not cooked) and a cup of soup.
Server brought brought bread at the time, but no butter. She said she was gonna get it and then never returned with the butter.
Then I took another 20 to 30 minutes to receive our entrées. And the vegetables that was served with the cod was not a side of vegetables, but rather a garnish.
When I received my plate, I also asked for another glass of wine, but by the time I got it which was 20 minutes later, I was already done with my meal. So I canceled it.. My husband's halibut was overcooked and got that leathery fish texture.
The server was very nice, however, when I asked if she was set up with a big party that was inside
(I've worked service so I was trying to be understanding), she said no they were short staffed everywhere. And the bar was backed up because the cocktails take too long. However, it was not jampacked and there were a lot of empty tables. additionally, all the other tables that were around us that was the other servers tables were getting a lot more service that was quicker than us. Our waitress was also working on cleaning tables rather than serving us, even though they had bussers to help out with that.
This place has a lot of potential, but the management needs to set up their staff for success. And work more on their service.
We normally tip 25 to 30% if not more, but we only left 15%.
I wanted to like this place I wanted to return with Associates when I return to town for business next week. However, because of the service I received, I'm hesitant and probably won't.
A dinner that should have taken an hour at most took two. We were willing and wanted to buy more drinks, but because of the slow service, we passed.