Phoebe F.
Yelp
My partner and I recently had the opportunity to visit Chart House at The Tower of the Americas. We have been to another Chart House in Lake Charles, which we enjoyed, but this location failed to do the same. Besides the attraction of a unique experience, the service and food were not worth the costs.
Service, IMO, began with the elevator attendant, an older gentleman, who was okay, but the young lady on the way down looked miserable and made no effort to be friendly. The next service experience was the host stand, which had 2 to 3 people at it. Again, they were just okay; not very friendly, nor attentive, just going through the motions. The young lady who walked us to our table was polite and engaged in conversation. Finally, the final service experience was our waitress. She was nice, friendly, and also engaged in conversation throughout our dinner. Unfortunately, it was not enough to salvage the overall lack of service.
Moving on to their cocktails, which surprisingly, next to the view from a spinning restaurant, was the highlight of our experience. My partner had the Cucumber & Honey and added Vodka. I had the This is No Old Fashioned. Both were good, but my partner's was delicious and refreshing. For dinner, she ordered the 3 Course Meal with a Ceasar Salad, MISO MAPLE GLAZED SALMON, and MINI LAVA CAKE. I ordered the HERB CRUSTED + SLOW ROASTED PRIME RIB medium. The salad and dessert were the only enjoyable parts of the entire meal. I thought the salmon was one of the lease pleasant entrees I have ever had, but my partner felt it was decent. The prime rib was overcooked and lacked flavor. I took two bites and brought the rest home to my son.
Overall, the entire experience except for the uniqueness of eating while 100s of feet in the air and slowly spinning was abysmal at best. I would suggest as others have to bypass dinner and just have drinks, but only once for the experience.