Jeremy A.
Google
Absolutely terrible customer service. Bought several pieces of furniture, including an expensive couch. They completely lowballed the weight of the piece and sent a third party delivery service with incorrect information to our house. Their failure to disclose the correct information and request the appropriate number of delivery people meant that the couch was too heavy for the team. This resulted in a broken window, a broken staircase banister and a hole in our wall.
When I raised all these issues with them, no accountability taken, no help with the insurance or anything. The works to fix my home are now costing more than the purchase of the furniture, and I am fully out of pocket.
While the furniture is nice, not professional or customer friendly. Shortcuts taken, wrong information provided and no accountability taken. Terrible and wouldn't recommend to anyone