Chase Bank

Thanks to Murielle Louis at the Chase SOHO branch for an outstanding experience. She was professional, cheerful, and made the entire account opening process smooth and pleasant. Murielle’s warm welcome and thorough support truly made me feel comfortable and valued. Because of her, I now have a very positive impression of Chase Bank. Highly recommended!

I’ve been coming here for years and years and YEARS! I’ve never once had an issue… until this past weekend when I dealt with banker Grace A. Due to her mistreatment, I will not be returning to this branch and I encourage others to at the very least, stay away from her!

Chase is a bank that should not exist. Period. There are too many restrictions. I stay far away from ever doing business with Chase.

Wow! “Lady” my “personal banker” called to let me my SAVINGS account was now marked dormant because I’m just saving money in it !!!! Then she told me ALL the problems I’ve been having was because I didn’t call her!!!! Then she refused to let me talk to her supervisor. I have had problem after problem with Chase and they don’t really don’t care and no desire to correct them.

Terrible Service. I go in weekly for business related transactions and over the last year I have no thad one transaction that is in even close to enjoyable. The staff does the bare minimum to pass by and anytime I overhear an employee assisting a client all you here is no's and a bunch of excuses. I myself was a teller in the past and know what it is to be behind the glass, there is no reason for the staff to be so unfriendly and unwelcoming.

No idea why rated to poorly, Best brunch, best and very friendly people! Zachary is the best banker who helped tremendously. Highly and highly recommended

Went in to get some statements printed out was received by Jasmina Uliu. We told her we need statements and she proceeded to tell us, well you can print them yourself at home. With a really bad attitude I told her I don't have a computer or printer at home.(if I did I think I wouldn’t have gone there in the first place). So I mentioned that I have done this before when I need a statement and never had received an answer like this, she said “ but that is going to be like 24 pages (so rudely) and it is going to cost money” rolling her eyes. I do not know what her problem was. I told her it is ok i will pay the cost. She got up and sighed and said she was going to ask and walked away. So we just left because her attitude and rudeness were on-called for.

Very helpful and makes it easy to open saving accounts Thanks to Zachary !! Chase should give him a big rewards. Nice attitude and so helpful to customer

I was walking by and I was surprise to see this chase ATM available because other branches close their doors What now Td can has a better service

The Chase Bank in this location is one of the most beautifully renovated branch I've seen. Brand new renovated, incredibly high ceilings, clean, gorgeous, tidy, and welcoming! It feels great to come in here and deposit a check. The bank teller was prompt and didn't say much. I appreciate that and this absolutely stunning place!

Soho branch #747 Teller service is moderately prompt to serve banking patrons as I did not wait long on line. My banking transaction was processed in a good timely fashion. Customer service platform was nearly nonexistent as I had to hail one from afar for one simple measly request of attaining a business card. At my curated banking choice by vincity, this Chase branch #747 offers Dum Dums candy distributed for FREE.

I have been banking for over 40 years I have never seen a bank run so poorly, the assistant manager is the worst, lazy does nothing . When she has to work a window she will not do business accounts because she must not know how or simply can't count. she has waved me off more than once, after standing in line waiting because they under staff. I thought she left or was fired because she has not been around for weeks, but guessing they move her around as to fill in at other branches hoping that in small doses no one will complain. Wrong!! They do have two good workers Chris and Nelini both very nice and friendly and good with customers but the Other tellers are slow and seem to be incompetent and should not be in customer interaction. If you go in and Chris or Nelini are not work expect poor service and bad attitudes. I did ask for the manager once and he was I'm sure the reason most of the staff are poor at there jobs one must lead and he seems to be clueless, allowing suck poor service at his branch.

By Donald yes public let me tell you about a chase they do not investigate any fraud cases 1/10/22 Amzn said i placed an order i had stuff in mail box that i did not order chase stopped the order said they spotted fraud ok great i was glad.then i started getting notices i owe how when i contacted them the same night do 3/31/ 22 notice i owe! Luckly its only 300.$ im going to pay thats it fraud bill paid chase acct gone too.so people look for a bank that cares for their customers over 20 yrs never had a problem?bank must be doing bad chase sucks.never sent no paper work explaining nothing how do i owe when you stop payment??.

This is the highest rated chase branch in all village area, even though it's only a 3 star and a half. The reception is a bit confusing, as it asks you to put down your name on a sheet if you want to talk to an advisor. But the staff are kind and patient, even at a Friday afternoon. I guess that's all you can ask for in a bank. Professionalism wise, my banker Latoya helped find an error by my previous banker at a different branch, I wouldn't jump to the conclusion that this branch had more qualified staff, but it definitely worth a 4 star.

Wow, I just had stellar service at this branch today. Chase Private Client banker Haley opened a new business account for me in 10 minutes (where I'd been quoted about an hour by others). She's the lady that stands at the front counter for initial customer requests, but I kid you not she operates at lightning speed and knows her shit. I'm surprised she's not on Wall St! Anyhow, amazing thorough and quick job. Also, this branch wants to be personal - and my "personal banker" Steven reached out for a get-to-know-you meeting the other week. When I was in today, he knew my name. That's trippy. But confused, Chase is supposed to be a huge evil conglomerate. At least this branch feels homey.

This branch is respectfully located in the heart of Soho so it certainly is appropriately crowded for the neighborhood. Excruciatingly long lines for a teller are a drag and even though i fall into a zen state of being, I witness a lot of huffing and puffing and watch checking from my neighbor line waiters. But there is a reason why I venture up Broadway, elbows out for those that get in my way - the tellers are pleasant despite the bitchy attitudes from patrons and they take my deposits without scrutinizing over every letter and dot on the checks. I like a smile and eye contact from time to time in this city full of worker drones. It's refreshing. But watch out for that slippery entry way floor. I almost biffed it three times in my history of deposit making.

i made it clear that i wanted to quickly open a free checking account- no frills DONE thanks there teller line does tend to be stupid long. once i get my debit card that won't be a problem

Always have to wait for even the most basic of services with a banker. Today I was ignored for about 10 minutes until finally someone (who wasn't helping anyone) emerged from his office only to tell me he couldn't help me. This is the worst branch in the city that I've ever been to.

Went in to get some statements printed out was received by Jasmina Uliu. We told her we need statements and she proceeded to tell us, well you can print them yourself at home. With a really bad attitude I told her I don't have a computer or printer at home.(if I did I think I wouldn't have gone there in the first place). So I mentioned that I have done this before when I need a statement and never had received an answer like this, she said " but that is going to be like 24 pages (so rudely) and it is going to cost money" rolling her eyes. I do not know what her problem was. I told her it is ok i will pay the cost. She got up and sighed and said she was going to ask and walked away. So we just left because her attitude and rudeness were on-called for.

2 tellers at lunch rush hour aren't enough. People only have a few minutes to eat AND wait here in line. Step it up!

Rant: I use to have chase until I got robbed at a branch in Brooklyn, ( last year around October) I filed a complaint right after and they immediately returned the money to me. Only to take the money back out 2 weeks later. I filed a police report and had a detective looking into the matter. While this was happening I would come into this branch to cash my checks and get change money for my job. The Manager at this location is EXTREMELY rude and LAZY. She use to give me dirty looks ALL the time because I would never deposit my checks until the matter was cleared regarding the Robbery in Brooklyn. They then closed my account after coming to this branch a few times. Which I found very odd. I now have BOA but I still have to go to Chase to get change money for my place of Employment.( I don't want to be charged to cash money In my own account.... DUH) I normally go to the bank on Canal St (down the street) due to the Horrible customer service they have at this location ( P.S it starts with management.) However, I haven't been inside this branch in a while and because it's closer to my job I decided to go in today. ( 3/08/17) As soon as you walk in, all of these tellers faces are very un- inviting. I was the only person in the business line waiting for them to open a window, which I stood there patiently for roughly over 10 minutes until someone came and stood behind me. I gave an envelope with the company name and address along with the change I needed. For some "reason" they could not find it. Mind you, I go to the other location 3x a week for change and do the same exact thing with NO ISSUES. Why do I always have an issue here? I said no problem and I would go else where. While walking to the other Chase Branch, (which is further and an inconvenience to go to) I called customer service to file a formal complaint on the branch Manager, I explained everything up until now to the customer service representative. While still explaining I walked into the other branch, gave the teller the same envelope, and guess what???? He found the account with no problem, and no need for a manager looking over his shoulder. Which made me LIVID. I walked back to the other location to get a name from the manager that was was "assisting" ( looking over his shoulder and whispering) the young teller.( I've had it with the discrimination from this woman and wants the company to know exactly who it was) I waited in line and when the teller was finished with a CUSTOMER she walked away from the window to avoid me(another one who was present at the first time I was there). I spoke to a banker that just finished up and she was super sweet and helpful unlike her coworkers. When she brought me back to speak to the manager it was the SAME LADY I always have an issue with. At this point I am so angry with how this lady always speaks to me and her service towards me and gave her exactly what she deserved, which was to be put in her place. I asked her why I always have an issue with this branch ESPECIALLY her( MANAGER- SHARLENE TURNER) . I put the envelope on the table and told her I just got change with the same information I gave her and they FOUND IT, so what is her issue with me. She then said "I've never seen you before" which SET ME OFF. I asked for her boss, she would not tell me, I asked for her name, which she Refused to tell me.( I already saw her name tag but was checking to see if she would give it to me freely). So I said " Sharlene Turner, I just got it you bitch." She then told me to leave her store, which I did, but not before yelling "YOU'RE A CUNT" while leaving. Mind you, I am a Customer. I get back to work and guess who calls after her hours at my location to get in contact with my BOSS? Sharlene Turner. Unlike Sharlene, Miss manager. I was POLITE without a condescending tone and told her they do not work at my location.( my co workers have been informed and witnessed her HARASSING me) You cannot tell me the experiences I've had coming into this branch for how as long as I have is not personal. If you "don't know me" or "have never meet me" then why would you look up an account and get the phone number to my place of business? I thought you COULD NOT FIND IT?????????? And then try and get me in trouble because I've had it with your piss poor customer service?? This woman should not be a manager. If Chase cares about its reputation at all. HIGHLY UNCALLED FOR.

I am a general fan of Chase bank. I have used many of their locations and have not had any real complaints at any of the Chase banks. This location is no different. Tellers are friendly, a bunch of ATM machines, great location, and clean interior.

Richard Park was not helpful in getting an out-of-state check cleared. He would not call the originating bank saying it was "not policy" and that it was from an out-of-state bank and it was a large check ($3,000) to deposit. The bank in Virginia had cleared the check on June 20, but Chase and Mr. Park said it was "policy" to hold the check for 9 days. No access until June 29. Totally unacceptable.

Clean, 4 ATMS, open 24/7 with a VERY convenient location on Broadway

This branch is excellent. I lost my debit card and showed up 5 minutes after they closed on a Saturday. Knocked on door and they let me in to help me with a new card. Amazing! Friendly, prompt, empathetic!