dani_olvr
Google
Everything was terrible! From the check-in to the breakfast! I was treated in an extremely disrespectful and cold manner! Not sure if they are used to receive single woman (I saw/heard some couples being extremely well treated)! When I arrived it seemed the receptions guys were not sure if I was supposed to be there, they looked surprised as I was not supposed to be there! Just told me: check in is at 16h (another huuuuuge absurd). No information, no good morning, no smile, nothing at all (and I live in Paris so kind of used to it and still surprised me). Now we need to talk about this horrible new ways of working of hotels! Check in at 16h??? Now the second absurd: no hair conditioner (apres shampooing)! I’ve called to check: the answer? No, we don’t have it,bye! A 4 star hotel! Now they don’t provide hair conditioner anymore! I’m not even gonna start talking about the terrible hair drier…and the cheery on top of the cake was the breakfast: I was with my service dog (certified service dog) and the same old guy from the reception came to my table and said loudly: no dogs allowed at the restaurant (how you have a pet friendly hotel but you don’t allow dogs at the breakfast restaurant?!). I was embarrassed because eveeybody heard and I said: it’s a service dog.., and the guy simply turned his back and went back to his “good work” at the reception! The breakfast is also very bad (eggs were cold, the bacon was not fried at all…). The supposed heated pool was super cold… the only good thing that happened was the very nice waitress at the restaurant who gave a bowl of water to my dog… I’m not gonna even mentioned how far is it from everything because i knew when booked it but I thought it would be a good experience in a 4star spa hotel! Don’t come! Stay in the city center!