Victoria
Google
This was my second stay at the hotel. First of all, the hotel is beautiful and has a lovely restaurant. The service at the restaurant was of a very high standard and the food delicious. The hotel is well maintained and has a natural pool which is special. We also liked the tennis court, bicycles and pétanque. We had a room in the castle itself this time. I wasn’t a fan of the shower in the bedroom itself, it makes the room feel a bit humid/damp so I would choose a different room next time. I actually preferred the bedroom in the outbuilding last time which was larger and had a separate bathroom.
The biggest negative this time for us was the behaviour of other guests, specifically their children. Whilst of course this is not the fault of the hotel, we would have been grateful for the staff to have dealt with this quicker. There was an incident where young children were playing in the jacuzzi (which needed to be booked) for around an hour, switching it on and off and playing with the water jets, screaming etc. It wasn’t at all relaxing for everyone else by the pool.
The check out process could also be improved as there was only one person on the desk who was dealing with a large group of people and so it took a long time to be checked out.