Chateau De Mercues

We booked this hotel as a bit of a luxury after a long road trip and we were not disappointed! The staff are extremely welcoming and happy to help with anything. We got upgraded and the room was incredible - they provided robes and slippers which is always a bonus. We went on a Sunday so didn’t get to try the full gastronomic menu, but the Sunday night menu was still amazing. We also did a wine tasting of the wines made on site - their Malbec is delicious and we bought a couple of bottles to take with us. We were only staying one night but wished we had stayed longer!

Lovely medieval building, set on a hill above an industrial area. No real opportunity to stroll into a charming adjacent village. . The rooms vary widely in quality of decor, amenities, or charm. The hotel staff is friendly but understaffed. The Michelin starred chef left a year ago. Current staff is overwhelmed and food options are very limited with no choices and very basic execution. Breakfast is adequate, but with grocery store croissants and powdered scrambled eggs it is sonewhat of a challenge to satisfy.one’s appetite. This is not at all an experience one expects at a Relais et Chateau property.

It is an old castle but the interior was good. The free wine guidance and tasting was also good. However, it wasn't worth the price, 400 euros for "Classic Room"　in Sept 2025. The room doors were poorly designed. The metal locks on the bathroom and toilet doors were particularly hard to close, making a loud metallic noise, and there was a big space after closing the toilet door. The breakfast was average. There was very little to see inside the castle.

From the moment we arrived we were so welcomed with a really friendly staff. Loved our room on the top floor , large & comfortable. Amazing views of the valley below

Rain, Fog, and Fine Dining… Despite the gloomy weather, we made our way to Le Château de Mercues for a truly memorable lunch. This beautiful castle, perched above the Lot Valley, is part of the esteemed Relais & Châteaux family and recommended by the MICHELIN Guide. It lived up to every bit of that reputation. • We enjoyed a delicious meal in an elegant dining room with our chairs facing the fog-draped views of the valley. The service was flawless, warm, professional, and five-star through and through. • The highlight on this experience was an impromptu behind-the-scenes visit of the chapel and the kitchen, where we met the sous-chefs and watched the brigade prepare for the evening’s gastronomic dinner. It was like witnessing a perfectly orchestrated dance. Thank you! • Another unforgettable Relais & Châteaux experience. Already looking forward to the next one.

We visited the castle in early August. It looks fantastic. Personell is friendly and English speaking.||||Unfortunately there were several negative issues to be mentioned.||||Internet is not secure.||||Air conditioning did not work.||||Visiting La Table gastronomique at at Château de Mercuès ||I||Igor Sh||||We had reservation for The Chef's Table on August the 5th, 2025. Normal degustation menu costs Euro 200. Chef's table menu (the same) costs Euro 250.||||We arrived at the restaurant and very quickly realised that the Chef did not want to communicate with us. At all. He even did not come to say hello. In one hour of his absence from our table we decided not to disturb him from his work and asked somilleier to relocate us to the dining room which has been done quickly and effectively. ||||This is not the first time when we ordered this option and I understand the difference between a Micheline starred Chef who is eager to communicate with the guests and young chef without any stars who who hates comunication with his guests.||||His cooking was not bad but it looks like it was his revolt against the owner of the hotel who had advertised this option against his will. ||||I wrote a letter with complaints to the management and asked them to remove not valid option from their Web site not to confuse other perspective customers.||||I did not get any reply.||||Nobody apologised for the issue on departure but they charged for normal menu only.

The hotel was a wonderful ancient building, superbly positioned on top of a hill. Our room was very good and the beautiful gardens and swimming pool much appreciated. All the staff were very friendly. We would stay again. The restaurant was quiet and we felt a bit "overserviced" with staff coming to our table more than was required. We felt the restaurant was not the same value-for-money as the hotel stay as the wines by the glass seemed overpriced.

We had a great experience at Chateau de Mercues where we stayed for 2 nights. The site is stunning with fabulous views over the river Lot. Excellent dinners, wine facilities visits and a very large swimming pool which is not so common.

I am updating my review because after much pressure they finally agreed to credit me back for the unused breakfasts during our stay I hope they will fix their shower situation , WIFI and attitude towards client to be worthy of a 4 star Beautiful settings and location sub par accommodations and service Here are 3 things not acceptable in a 2 star hotel let alone one pretending to be 4 stars . 1/ Rooms have no showers; you have to sit in bathtub and hold shower head above your head (no wall attachment) 2/ non functioning wifi ( 1.5 MBS max and constant need login with very tricky passwords if you leave room or stop using your computer for 5 minutes) which makes it unusable & 3/ Dishonest people. We booked our hotel thru expedia and overlooked the fact that we had paid (Euro 28 / person for breakfast = a total of 420 euros for our Family. The hotel was 1/2 empty and at NO TIME were we told that our breakfast was included (voucher, reminder like in any hotel! let alone 4 star). Upon returning we realized this and contacted Expedia and the hotel which refused to credit us back stating that they had indicated to us (true) the presence of breakfast facility!! I am outraged and out by $470 adding insult to injury. This was a big birthday with my Family coming from the US. Please avoid this place. Lastly the beautiful pool is not heated and freezing cold so no guests used it over the 3 days we were there.