Château De Pondres

Beautiful chateau with exceptional grounds and very comfortable rooms! All our needs were met, though several member of the hotel staff (not all!) came across a little confrontational and frustrated with some of the other guests. This took away a little bit from the atmosphere and experience we would have expected from a 4* hospitality establishment. Thank you to the rest of the staff, especially Manon, who proved themselves professional and very welcoming!

Very disappointing experience. Booked the suite for two nights. For both evenings we don't get any space in the only restaurant. Staff very unflexible to find any solution. Not even a cheese platter in the lounge was possible. Room: the aircon was off when we arrived with 36°C, The A/C automatically turned off after some time. Slept at 29° C. Picture below taken at 3:20am There's no minibar in the room or any way to get water or drinks or to cool our drinks. WiFi doesn't work in the suite (room 11) Disappointing in every aspect. PS: one highlight was Quen***. He felt so sorry with us at 22:00 after us ordering two bottles of wine, that he brought us some dried ham and bread. Merci beaucoup Q***!

Our family really enjoyed our one night stay at Chateau de Pondres. It’s not often one gets to stay at a beautiful castle like this, and we savored every minute of the experience. The staff are all very welcoming, smiling and pleasant, and the fixed price dinner and breakfast were excellent and well worth the price. Highly recommended.

We stayed 2 nights in this beautiful Hotel unfortunately the pool was not in service for a long week end and we were not informed when we booked. The team was nice. We had a lovely room and the location is very nice. We did not eat in the restaurant. The spa has no pool. We were a bit disappointed.

This is a fabulous-looking building and we were lucky enough to enjoy it and its very neat, formal gardens on two sunny, blue-sky days in March. ||We enjoyed exploring the chateau and its salons, meeting room and library on the first floor. It was slightly surprising to find the Christmas decorations still up in March but maybe this is a local tradition. ||Our bedroom was not quite in keeping with the rest of the place and I found it all rather charmless. The bed was comfortable (although our night’s sleep was interrupted in the early hours by an extensive and very loud altercation between a couple of the locals) and there was a good range of handy electrical sockets. The bathroom was a bit too basic, and the lack of a curtain or door across the shower meant that washing was a rather careful affair so as not to get water all over the place. ||The restaurant was very nice both in the evening and for breakfast in the morning, and service was delightful throughout the hotel.

BE VERY CAREFUL IF YOU BUY A GIFT VOUCHER. We bought a gift voucher for one of their packages costing 500€. This was to celebrate my husband’s birthday. I have work commitments every day from April until November so we were looking forward to using the voucher over the winter. Sadly my husband who is in the military was posted away for lots of the winter period so we made a point of ringing the chateau 1month before the expiry date to ask if it could be extended for later in the year and we were assured this would be no problem. Fast forward to 3 weeks ago when we finally had a free date to go. We rang reception and the nice lady tried to make our booking but she said she was new so it was difficult for her as the reservation included 2 massages, dinner and an overnight stay. So said she would call us back. The next day she did to tell us we couldn’t use the voucher anymore. To say we were shocked was an understatement. I finally tried for a final time yesterday to ask them to change their minds but was met with a stone wall. Although after reading all the 1star reviews that this place has received over the last 18 months I see the attitude of the manager here is a huge let down to the company that own this wonderful establishment. I will be spreading my experience far and wide to save anyone else the disappointment plus the dishonest conduct of said manager. Looking forward to said managers response In view of your response I will ask why were we lied to when telephone to see if it was possible to extend the voucher? If we were told no we would have given it to a friend to use. Secondly we telephoned you 3 times very politely to discuss the matter and thirdly after no response I sent you an email explaining fully the situation to which we received no response, so finally this was the only avenue left for us to warn other people of your dishonest conduct. So your dishonest response has just reinforced our view of you.

Amazing property, congrats for this incredible restoration! Nice but small swimming pool and comfortable rooms. However: - rather poor breakfast, every day the same limited choice, pre-made scrambled eggs were not very good - non-working internet - average dinner at the restaurant (only desserts were really memorable) for a Michelin-price. - families with children can be loud Overall a nice experience and would recommend staying there for a couple of nights

I was just in restaurant where service was super slow and catastrophic. Food was looking very good in plate, but had no taste. We did not even wait for dessert and left the place. Never again sorry, really bad experience in such beautiful location...