L2751OKeugenel
Google
Our stay at Château de Vignée was an absolute disappointment, and I cannot recommend this hotel to anyone looking for a quality experience. For a so-called 5-star hotel, the level of service and accommodations were shockingly poor—worse than any budget chain like Ibis, which we would strongly advise avoiding at any price.||Room Disaster from the Start| • Upon arrival, we were placed in a room that had a thin, interior connecting door to another guest’s room. It was so poorly insulated that we could hear every single noise, from conversations to sneezing. For a supposedly luxurious hotel, this was absolutely unacceptable.| • After raising concerns, we were moved to a tiny, cramped room, far from what you would expect at this price point.| • The balcony door had such a severe draft that cold air poured into the room all night. The hotel’s solution? A makeshift rubber stopper—which, of course, did nothing to help.||Unlivable Conditions & Forced Early Departure| • The worst part of our stay was the overwhelming smoke coming from the hotel’s property. It filled the air to the point that sleeping was nearly impossible. It was so bad that we had to leave after just one night, even though we had originally booked four.| • When we brought this issue to the hotel’s attention, they refused to take responsibility and still charged us a cancellation fee—even though our early departure was entirely due to their failure to provide an adequate stay.||The Only Positive? The Staff.||To be fair, the staff were polite and professional, but unfortunately, no amount of kindness can compensate for such poor accommodations and complete disregard for guest comfort.||Final Verdict||This hotel is nowhere near 5-star quality. The rooms are poorly designed, the conditions are unacceptable, and the management is completely indifferent to guest experience. Save yourself the frustration and stay literally anywhere else.||________||Une expérience décevante – Loin d’un hôtel 5 étoiles||Seul point positif : la nature magnifique et le personnel agréable.||Malheureusement, le reste de notre séjour a été catastrophique :| • Chambres mal isolées, on entend tout des voisins.| • Froid dans la chambre à cause d’un courant d’air venant de la porte du balcon, solutionné par une cale inefficace.| • Fumée envahissante venant de l’hôtel, rendant la nuit impossible à dormir.| • Départ anticipé à cause de ces conditions, mais l’hôtel a quand même facturé une nuit supplémentaire.||Un hôtel qui se prétend 5 étoiles mais qui n’offre même pas le confort d’un établissement basique. À éviter.
