Chateau des Tourelles

My son and I visited Quebec city this past weekend and had the great fortune of staying at this very special boutique hotel. We were on the third floor in room ten and appreciated that there was a lovely balcony that afforded us a beautiful view of the city and mountains. |Our unit had two separate sleeping rooms, one with a twin bed, and one with a queen, which was perfect for our purposes. The bathroom was huge and had a lovely Jacuzzi style tub as well as a separate shower. Everything was very clean and we both found our beds comfortable with nice linens.|The location of this hotel was perfect! We parked the car in a secure lot for hotel guests (there is a modest extra charge for this) and never needed to use it once the entire long weekend. Instead, we were able to easily walk to everywhere we wanted to go, as all of the sites that we wanted to see were within 1.2 miles distance (and many lovely shops & fabulous restaurants were closer). |Before arrival, I was a little bit nervous as I’ve never stayed in a hotel with remote check-in services, but I found that the staff was excellent about providing information, and very responsive to any questions. On our last day, as we were getting the car to depart, we discovered that the battery was dead due to accidentally leaving an interior light on. I texted the hotel staff to ask if they had any recommendations for how we could get a jump, and the staff member (Sandrine) appeared in the garage in less than two minutes with jumper cables in hand! Talk about above and beyond service! |I really cannot say enough about how much we loved our stay. We are already looking at dates to come back!

Nice place to stay, especially if you’re planning to mostly be out and about to explore. The location is perfect. The rooms are basic and not luxurious, but everything you need is there. Having an AC was definitely worth it. There also a common area and an unmanned reception with some kitchen facilities.I had to contact the accommodation for check-in info, but they were very prompt, friendly and helpful. The self-checkin with access codes was easy. There’s no elevator and the rooms are not on ground floor level, I knew this of course, because it’s written in the hotel info. I had a room with a balcony and that was a nice touch. There’s also a patio on the rooftop. It would be nice if they provide some more information about the place. I discovered the patio by just exploring myself. All by all, I had a good stay of 2 nights. I only slept in the place, as I was mostly outdoors.

Edit from original review** After some communication and updates from the staff here, I can say I would recommend staying here. I will write about our experience below. After writing my initial review, Steffany reached out to me and told me about the changes they are implementing: - They installed a new camera security system - They have fixed the front door that wasn't closing - They are installing deadlocks in every room They genuinely seem committed to making the necessary changes to improve security, and take customer feedback seriously. Every member of the staff I spoke with was empathetic and tried to help us. If the changes they are making now had been in place before our stay, I would have felt more comfortable given the situation we were in. Our experience: We did have an issue during our stay where someone from the outside was trying to get into our room. They were able to enter the hotel through the laundry room, but were not able to get into our room. I don't believe they were trying to rob us, but likely looking for a free place to sleep. We were able to leave through the opposite door and call the emergency number. Staff arrived and were very helpful, but we obviously did not have a good night. The hotel: Given the neighborhood is walkable, close to restaurants and great coffee (I recommend Dix MIlle Matin and Cantook), I would consider staying here again. The rooms were clean, and the kitchen had good utensils and pans for cooking. I would suggest booking through their website directly as the third party we booked through did not pass along the correct contact information and I had to call once I arrived. Parking is offsite and it is a very steep hill, so be prepared to walk 5-10 minutes from the garage. We paid $16 per night.

The advertisement is deceiving. It is actually a bit run down at the front. No on site attendant. My room is nice but everything else was a bit scary. Would recommend that they be more honest about arrival. I called the emergency number and the person asked if I had received the text with codes and instructions. Do not recommend this for anyone.

During our visit to Quebec, we stayed at a hotel that exceeded our expectations. The room was both stylish and comfortable, providing a relaxing retreat after our days of exploring. The hotel's location was perfect for visiting Old Quebec, allowing us to immerse ourselves in the rich history and culture of the area with ease.Conveniently, the hotel offered nearby parking, and we appreciated being able to unload our luggage right in front of the entrance. The check-in process was smooth and straightforward, enabling us to settle into our room quickly and without any issues. Overall, our stay was delightful, and the hotel's amenities and prime location made our trip even more enjoyable.

We had selected this hotel for its great location and good reviews, we ended up having top cancel the trip unfortunately but we had an AMAZING customer experience, so if we ever go back to Quebec, we'll be staying there for sure.

I knew what the hotel was going to be like, and the price was accordingly cheaper than other hotels we investigated. If price is important, then by all means, stay at this hotel. If we go again, we'll pay more to avoid hauling our suitcases up two long flights of stairs. The rooms are funky, but clean. We were sent instructions on how to get into the hotel and into our room. There were other people staying there but we saw no one and we never saw the owner/manager, either.

Cute place very close to restaurants. We stayed here on our first visit and we're thrilled to be back. We park and walk everywhere from here. Nice beds, clean, quiet. A gathering area if needed.