Urspelt Castle

Dear Château d'Urspelt Team,||||First of all, thank you for the wonderful experience we had during our recent stay at your beautiful property. We spent one night in a Superior Double Room and had access to the restaurant, bar, and wellness area. It was a short but magical getaway, and we wanted to share our impressions with you directly.||||From the moment we arrived, we were struck by the elegance and charm of the château. The check-in process was smooth, and the room exceeded our expectations : spacious, tastefully decorated, and incredibly comfortable. The bedding was divine, and the atmosphere of the room offered the perfect blend of history and modern comfort.||||The wellness area was a true highlight. Everything was clean, calm, and thoughtfully designed. We particularly appreciated the quietness and the warm ambiance, a real sanctuary of peace and relaxation.||||The bar (library), beautifully furnished and inviting, was our next stop (I even bought a book). While the setting itself was excellent, we unfortunately experienced a less pleasant moment due to the student staff on duty that day. Their attitude lacked the professionalism one would expect from such a prestigious venue. One of them made a joke within earshot of guests about having the stomach flu ("gastro"), which was rather inappropriate in a hospitality setting.||||At dinner, the setting was again impressive, and the cuisine absolutely delicious ; refined, flavorful, and generously served. However, the service did not quite meet the level of the food or the environment. The waiter did not seem familiar with basic wine references (for example, he did not know what a Gevrey-Chambertin was), and I found myself explaining the wine instead of receiving recommendations. While we understand that everyone learns on the job, this type of mismatch between culinary excellence and floor service does slightly diminish the overall experience.||||That said, we deeply appreciated the beauty of the castle, the serenity of the courtyard at night, and the care clearly put into the surroundings, the food, and the wellness experience.||||We will most certainly return, as the setting and concept are exceptional. Our only suggestion would be to ensure that the level of service especially from temporary or student staff aligns more closely with the high standards that your beautiful château sets in every other respect.||||Warm regards,||||Bens

We stayed at the Chateau for a special experience during our trip through Luxembourg. The hotel is in a nice setting and nicely restored. It is however aging and the rooms are very stuffy and hot. There is no airconditioning, but the hotel does provide a very noisy fan. The rudeness of the staff really lets the place down. Across reception, breakfast restaurant, bar and the pool, staff was uninterested and largely unfriendly. There is a small pool with lots of people in white bathrobes sitting around which feels quite weird. They also don't provide towels at the pool do bring your own... The rooms are small with dated bathrooms and leaky taps. The mattress was worn and soft. So, overall a disappointing experience and missed opportunity.

The hotel was very clean, luxurious, and the breakfast selection was out of this world. If I was to have to criticise the hotel I would say that the pool area is a little on the small side in relation to the amount of guests the hotel can accommodate. The pool area was always very busy with far to few sunbeds.

The hotel itself was good. However, the spa costs an extra €60 per person, which would be fine if the experience matched the price. Unfortunately, while I was there, I was feeling unwell and panicked, the staff came to me i thought to help me, but they were unkind and told me to be quiet. This made the situation much worse and left me feeling very uncomfortable. Overall, not a pleasant experience.

We had a fantastic overnight stay here. The rooms and buildings were clean and well maintained. The restaurant was amazing. We had a very relaxing experience in the spa, as well. Overall, a lovely stay.

Everything was fine during our stay – the service was great, and the hotel had a lovely ambience. However, in the Château room, the soundproofing was extremely poor. We could clearly hear our neighbor doing their business — including the unmistakable splash of poop hitting the toilet water. Not exactly the soundtrack you want during a romantic getaway :(

WARNING! NO STAFF HERE! Well I was told “I’m Sorry” 28 Times in the first 2 hours of our arrival with my handicapped wife and our dog. This place is tremendously understaffed. right now there is one staff person here, no manager, no general manager no restaurant manager no one at all except for one receptionist. On a Busy Thursday Summer Evening. This is a HORRIBLE START to our vacation… THE MANAGER LADY THAT WAS HERE WHEN WE ARRIVED said nothing but “NO” and “I’m sorry”. no consideration or care was given to my handicap wife or her dog. PRETTY PLACE But NOBODY CARES HERE. Nobody seems trained at all… my handicap wife was forced to climb up two flights of stairs in order to get any food after being told that we couldn’t have anything delivered to our room for two hours after our original reservation time. This place is so off the beaten path that the closest place I could go to get food to pick up was 18 miles away. If they add proper, trained, CARING MANAGEMENT, I would love to come back…

Really enjoyed the time at this hotel, would definatly recommend to anyone who hasnt visited yet.||Was really looking for a peacefull, quiet hotel and you get exactly that. ||||The staff is also very commited for making your stay an enjoyable one.