Chateau Miramar by Be Live

I stayed at the Chateau Hotel June 9-16 with my wife and two daughters. I wonder how this hotel is still open to the public. The conditions of the hotel and rooms were horrible!!! The air conditioner in the two rooms we stayed were not working properly. We asked new rooms and when changed we had the same problem that was not solved by the hotel administration because I guess they do not have rooms with good air conditioner. The beds were hard, the rooms were humid, the carpet in the hall was dirty and stained, we found a cockroach in our room, and every time we shower the water would run through the wall to the front door, and none of the sliding doors were working properly, so we had to sleep with the sliding doors in our rooms unlocked the whole week. NASTY!!! The only good thing in the hotel was the people who work there who were nice and very professional. It is a pity this hotel has so horrible conditions, because it has very good location and great potential!

I transferred to this hotel having stayed 3 previous nights at the Mecure Sevilla which was right near Habana Veija. What a relief it was. This hotel was one quarter the price of the Sevilla, aside from the location, it was a better hotel.|I was fortunate to be put into room 505, top floor, in the corner, the room was enormous. The room was dirty, the bed sheets questionable and the shower leaked everywhere, but it was quiet so I had 5 very good nights sleep. This room had a huge balcony looking straight into the aquarium. The buffet breakfast was ok, nothing special but good enough to set me up for the day.|The pool was excellent and hardly anyone used it. |This hotel is a taxi ride from anywhere (except the aquarium which is next door) but considering the price I felt more comfortable here then closer in the city.

We were shipped here because our booked and confirmed hotel The Comodoro was allegedly overbooked. Not the greatest experience when you arrive at 23.00 hours after 16 hours or so of travel.||Receptionist was indifferent to our arrival.Room was spartan. Bed was a small uncomfortable but clean double. Air conditioning sounded like a tractor engine. Fridge did not work. Electrics were idiosyncratic. Some of the bathroom lighting failed during our stay and we had to stop using the hairdryer when it started to emit smoke. Breakfast was OK but not brilliant. We could not get out quick enough. In our hurry my wife left her travel pillow in the room. When we realised this that evening we called from the hotel from where our tour was starting in an attempt to retrieve it but were greeted by a distinct lack of interest. Our fault for leaving it I know but I can only hope its new owner is enjoying it!!

Awful! Terrible! The carpets throughout the entire hotel are disgusting -- more dirty and stained than you can possibly imagine -- probably hasn't been cleaned since the 1970s! It stinks of mold and mildew throughout. They put me on the 4th floor even though the elevator wouldn't go to the 4th floor -- and there were only 3 or 4 other guests in the whole hotel!!! I did love my balcony, which had a great view, but the 3 or 4 guests staying in the hotel were forced to leave because of a storm, which created a major flooding issue. There was NO HOT WATER! Literally had to take freezing cold showers! I did like some of the staff. The food was pretty terrible, though. I don't know... it's Cuba, so you expect problems, but this place was just way too dirty and problematic. It's only a 5 minute walk from a really great hotel and a decent one too. I guess if they replaced all of the nasty carpets, fixed the elevators, and fixed the hot water issues, perhaps it would be worth a stay since it is cheaper than most other hotels...

This place is a good base for touring Havana and many tours will pick you up from here. Friendly staff and helpful. A nice average place to stay which is good value for money. They had oat milk as a dairy free alternative and accommodated adapted menu to offer a gluten free alternative also.||||I would revisit. The cost of a taxi to the airport was $20 CUC and the hotel reception exchanged money. Wifi cards are also available to purchase by the hour.

Our travel group was placed here at the last minute - a change from the Copacabana next door, mandated by the travel agency in Cuba. No reason given, but when both are government owned, it probably makes no difference.||My room was clean. Bed linens were worn but clean; the bathroom was cleaned daily. It was good that I'd packed toilet paper, as for 2 days, there was none. Our guide had mentioned that paper should go into the waste can, and it was emptied daily. A long hair on the floor, though, (definitely not mine) stayed there for a couple of days. the main problem was the freezing-cold a.c. that couldn't be regulated. I finally turned it off completely. And lukewarm showers - some others in our group occasionally got hot water, but my room never did.||We had a daily breakfast, which offered the meats and cheese that German tourists seem to require, and hot dishes that were generic. Yogurt and granola were fine; lots of juices; a nice clean-up crew.||I wouldn't stay here by choice, but it was a slice of how Cuba works.

The staff at the counter was extremely rude since our check-in time. Lea, the receptionist was very impatient and rude when we got there, and because we got there early, we had to leave our luggage at the storage. One of my hand bags was open and I placed a dress there before leaving the hotel; when we got back at night, we picked up our luggage and surprisingly the dress was not there anymore !!! ||Nobody helped, we spoke to about 5 different people from the staff, they didnt even communicate among themselves as they said they would...||And not only that - the hotel ceiling had mold, the water flow was extremely weak and the electricity didnt work in the room (the power plug nor the hair drier !!! ) ||TERRIBLE, terrible stay ! Expensive on top of that...and robbery is a very serious thing for a hotel !!!

If there were a rating system to show negative stars; it wouldn't be enough for this hotel. Every morning my husband woke up to new bug bites on his arm and face. The hotel was filthy dirty, the entire stay I never witness a single housekeeping staff. Several of the staff members; I noticed stayed overnight in the lobby and worked more than 12 hour days, but no cleaning. The lighting was horrible; several areas thoroughout the hallways had no lighting at all. There is no WiFi in the hotel not even for purchase as there was only 1 computer which was monopolized by one guest. I would not recommend this place; it is a total dive and should be removed from any site as a habitable place. The pictures that are being shown are this site; obvioulsy were taken years ago or perhaps those rooms are closed off to the paying customers. They are not a true dipiction of this hotel and they should be removed.