Chateau Nova Yellowknife

The room was fine, but not especially clean or inviting. Ridiculously old coffee maker and no phone in the room until we were checking out. We were in the new building across the lot. I didn’t know this when booking. No service what so ever in getting there. We were told to get the hotel van to drive us over. We had to collect a cart for the luggage, then drive the cart around the buses through the driveway to the van. The driver did not assist us at all! All the amenities are in the main building!!! I had so looked forward to having a sauna after the cold Aurora watching. There is no van waiting on the other side at the new building. We were told to use our cell phones and call the front desk to be brought over. We would call before we left the room but it never came. An 82 year old lady was left to waddle (due to layers of winter clothes) across the parking lots to get to the lobby. The hotel would not allow the tour group to pick us up at our front door of the building, we HAD to go to the main entrance. I’ll be back to NWT but not to this hotel

We have 2 suits booked a while before arriving. They gave 2 separate floors. Phone doesn’t work. Every amenities were in the main building that was feels like a mile away with the frigid weather. Rooms were comfortable. I think they need more staff as we requested the bathroom to be tidy up didn’t happened until the next evening.

Service is bad at reception. My company stays here a lot (no longer after this) and they have the audacity to keep calling and threatening if your in room when they know your extending for two more nights. Impossible to get a decent coffee before 7am. Bison steak was amazing (cant take that away feom them), beef steak sandwich was terrible. Very unprofessional manager (thinking thats who called and was threatening to steal money even though I said id be back in an hour and will pay for two more nights to the girl that called 10 minutes beforehand). Over $300 a night, no breakfast included. Its just a nice mask on a mule. Bar staff are friendly and good though.

Overall, the stay was enjoyable, but the room had a few issues. The temperature remained at 25 degrees even with the thermostat turned all the way down, and the blinds were broken, which allowed street lights to shine through at night. Additionally, the shower did not drain properly. With some routine maintenance, this would have been a great stay.

In general, the hotel was not very clean. The carpets in the public areas were in desperate need of vacuuming.||We had a broken mirror in our bedroom and one of the radiators was pulling away from the wall. We reported this upon arrival as we did not want to risk being charged for having caused those "damages".||Our accommodations were spacious...we had an executive suite with a balcony and a full kitchen.||On another positive note, the manager of the hotel and the dining room staff were very accommodating. When we arrived at the hotel late afternoon, the Quarry was between lunch and dinner service. We explained that we needed to eat and be finished in time to meet a representative from our tour company at 5 p.m. They opened the lounge half an hour earlier so we could order our meals and they would be ready in tie for us to eat and be finished by 5 p.m. We appreciated that kindness.||Upon checkout, my cousin noticed that her credit card which had been used for the "deposit" had been charged three times (once for each of the nights of our stay) and the amounts differed from what she had been told at check-in. As soon as she reported this to the hotel, they explained it had been an error and those bills should have been charged to our tour operator. They refunded the money promptly to her credit card.||The people at the Reception were courteous and helpful and friendly.

Located a bit off the city centre, about 8 minutes walk which is challenging under -40 Celsius. Uber does not exist here, some taxi stands in the downtown area. Calling taxi may wait for more than 10 minutes at the busy time.||The reception area is pretty nice with high ceiling, with 2 elevators behind. There is a reasonably priced restaurant and a bar.||Normal rooms are closer to the elevators, but suites are pretty far away. There are coin washing machines and dryers at 1 end, but suites have their own kitchen (with utensils), washing machine (with washing powder) and dryer.||My suite had a lot of ceiling lighting, but the whole suite has only 2 USBs in the bedroom. Suite is spacious with a king bed inside the bedroom and a sofa bed outside. The maximum temperature inside the room is capped at 21.5 Celsius. Furnitures are updated but looks a bit cheap.||No online check out and the waiting line can be long (see photo).

We came from Alberta to support domestic travel in Canada and to see the northern lights for my husbands 40th. I mentioned upon booking it was a celebration and we arrived late to find out room had been upgraded to a king suite apartment and there was a delicious fruit platter waiting for us! The room was clean and spacious and had an oven and laundry which was handy for packing up to leave. Although we were unlucky with the weather we are already talking about returning! Would definitely stay here again. On our last evening we had food at the restaurant and it was delicious, bison ribeye was very tasty. Had a great stay!

Flight out got canceled, so ended up spending an evening here. Hotel is modern, well kept, and comfortable. While everything is walking distance, it can be a little far to walk anywhere if the weather isn't nice or if you are not dressed for it. Would definitely stay here again and should have stayed here to begin with.

It was clean and comfortable enough. There was blood splattered outside for a couple of days, probably could have washed that away. Blood yucky. It was there when we left so it might still be there, a good amount too. I'm not sure if it's intentional but only half of the parking lot of complete, half is gravel. The F&B is horrendous, it shouldn't take half an hour to order a drink then another half hour to receive the drink then "last call!" with the lights flashing. Wait until you are my California Benny with avocado paste and well done eggs. I wasn't offered water or coffee refills after complaining. Take avocado off the menu if it's not available. It is as truly in the top ten grossest things I've been served. The fake leather couches in the lobby are threadbare, the USB lamps in both rooms were broken, a replacement broken too. The fight in the lobby with the indigenous family was something else, you actually handled that well except for accusing them of not paying their bill when they had. You embarrassed them right and proper! At least you called them a cab, an upgrade from earlier when you said you were calling the police. It's not super gross I guess?

Common areas look very nice! The rooms are terrible and not maintained. Our blinds for the window have half the slots missing ( found them in the closet). The couch is old and broken down - the cushions sink below the frame when you sit down. We paid for a one bedroom suite with a kitchen and it's very sparsely furnished with old worn stuff. When I call for a problem, I'm told someone will come - and nobody does. Our TV doesn't work and can't get anyone here. The staff is nice and very polite, but the execution is lacking..... Room was not well cleaned when we arrived. We had to ask for clean sheets and change them ourselves, as the housekeeping staff was gone. I can not recommend this place - three nights to go for a premium price and sub standard facilities. Live and learn.

I would say one of the nicest hotels in Yellowknife. Service was good, king room was very nice. There are some places that could use a touch up. Also annoying no free coffee in that lobby for free in the AM. The on site restaurant is very good. Had breakfast, lunch and dinner there. Not cheap but nothing in Yellowknife is. Oh and close the blinds in summer

I do not recommend this hotel at all. Front desk staff are unhelpful and rude. Avoid if possible.

My experience at Chateau Nova had been disappointing. Started with the cab driver with City Cab which has an arrangement with the hotel to shuttle their guests. The driver got visibility upset and raised his voice about apparently not knowing about this nor did I feel like going out of my way to pay with my own money after how awful I felt being treated that way. I was grinning big and had nice small chat but that was the outcome. Next was the lack of customer service support. The weakest I might say I have encountered. They have resting bitch faces all the time and didn't mention I had to pick up for room service (I was sick) picked up tipped 25% and the lady still was giving me attitude when I asked for a cup of cold ginger ale since there's was cold. Also...the vending machines don't work so I couldn't buy any there either. The picture is the food I picked up...wasn't great. Room is nice aside from all the body hair left from the previous guest in the bathroom mostly tub area.

My first time to stay at the Chateau Nova. Upon arrival the large lobby area is welcoming with sofas by a (fake) fire in the fireplace. Was greeted at the front desk. I'm accustomed to the larger hotel chains that have your credit card on file. So upon checking in, I needed ID and my credit card. Where I then had to do a pre-authorization on my credit card for the full amount of my stay plus a damage deposit. That, from the the start gives me the impression the hotel doesn't really trust you. I was told that the only rooms available where wheelchair accessible rooms. I really dislike the rooms as A) I don't need it, and B) the room always feels odd to me. But apparently I don't have a choice in this one. Got to the room and yes, odd layout and furnishing made to be wheelchair friendly (ish). The room was comfortable and modern, with a fridge, microwave, kettle, and coffee maker. A desk as well. The bed was very comfortable and the temperature in the room was good. All was looking really good until I was awoken @ 3a, due to the neighbor above me stomping around. I hadn't realized how thin the floors were, and it was evident by the amount of sound coming thru. Overall, my stay was very good, The room was cleaned every day and the rooms are very well maintained. The public areas are very clean and modern. The bar has good food and drinks and is reasonable for a hotel bar. My only gripes are the thin floors and hearing my neighbor above and the desk area. There are no plugs at desk level, you have to get on your hands and knees and go under the desk to get an electrical plug. Even the lamps on the night tables do not have plugs. The Nova is a nice place and I'll stay there again.

Probably the worst service of any hotel i have stayed so far!! The front desk staff are rude and can barely speak English. The restaurant staff were ok if you could find them, sit down wait for 20 minutes and no one shows up to take order or talk to you. This hotel is also extremely over priced for what you get. Rooms are ok but when you are paying New York Prices you expect some level of service. I would not recommend this hotel and will not stay here again.