Chateau Nova Yellowknife

I stayed a single night at the Chateau for a short visit to Yellowknife. Check in early evening was uneventful and fairly efficient. My room 431 is a fair walk as the hotel is very long but only 4 stories high. The elevators are quick though. My room was a decent size, with normal layout. I did appreciate the extra details such as a work desk with work chair as well as a small table with 2 chairs to eat at, AND and comfy chair to sit. They provide a medium sized fridge, microwave, coffee maker, but also a toaster and kettle. Two items I wish more hotels would offer. Bathroom was functional and clean if not overly large. The bed, a king size, was comfortable with soft linens. Climate controls worked reasonable well for a window AC unit, and wasn't overly noisy. I had both dinner and breakfast in the restaurant, both of which were reasonable priced with good service. As I only stayed one night, I can't comment on cleaning service, but the room was clean on my arrival. Overall it was a good stay and I would certainly stay there again if I was in town.

Great hotel. Comfortable beds. Very clean. Could have darker drapes for summer nights which are bright. Lounge is nice with lots of room and many large tvs. Food is excellent, try the bison!

I thought this hotel would be a viable option to the explorer hotel. Was I ever wrong. Firstly a room was accidentally booked prior to my visit and I was charged. When I went to the hotel to try and get a refund they were rude and very non-accommodating. Plus the lady at the counter was sneezing and coughing all over everything and everyone not even trying to cover her mouth. Unfortunately the hygiene in the hotel got worse. Same type of sneezing, coughing in the restaurant. I left without eating. They charge an unreasonable amount for what they call a breakfast buffet which is really less then what you would get for free at a holiday in. I was very sceptical that the sheet on my bed were clean and not just the same ones from previous guest. The staff all appear to be from India which there is nothing wrong with people from India but there is if they don’t hire locals from the community. Short version do not go to this hotel. You will end up coming away sick.

It's a nice hotel with big, comfortable rooms very close to amenities. However, like others have mentioned, the housekeeping service is very lacking. I stayed for three nights and my room was only cleaned on the last evening, at the very end of the day, only after I spoke to the cleaner directly. Even then, he was reluctant to come. I even told the front desk each day when I would be leaving and returning and asked them to schedule housekeeping accordingly, but no effort was made. The cleaning itself seemed rushed - My coffee and sugar/cream was not replenished or tidied, they did not provide clean cups or dishes, and they did not vacuum. Checkout is at 11am. Late checkout is 12pm if they have space and anything after that is charged extra.

1. I communicated with the hotel (starting with their website--sent a message--after which we corresponded by email), informing of our late arrival (flights scheduled to arrive just before midnight) and not to consider us "no shows". Since our journey to Yellowknife was 22 hours from first takeoff to landing in Yellowknife, I wanted to make sure everything would be in order. Upon the shuttle bus dropping us off at the hotel, well after 1am, we were told that we had the "last room available", and to get there we had to take the elevator up one floor, then go down a long hallway, then go down to return to the 1st floor . . . But the desk clerk could not convey this message clearly. It was most frustrating to be told to "go down to the suites area" (where is the "suites area" -- I've never been to this property before, and there were no maps!) Then, we dragged our luggage down stairs (to get back down to the first floor -- thump, thump, thump down the steps) as we were not informed that there was another elevator available at the end of that 2nd hall.||2. In the suites, a Keurig coffee maker was available, but there were never enough coffee pods, even though we asked housekeeping every day! (Each request, every day, they offered the packets for drip coffee, which were useless in the Keurig machine!) This was one question I asked when first communicating: where to get provisions; I was told just to ask for extra!||3. Noise level: the people above us (on the 2nd floor) had a toddler who kept running, yelling, crying, screaming, etc., so that I could not concentrate on work I needed to finish, and a zoom session could not be heard! I called the front desk no less than 5 times, and was told only that the room upstairs would not answer their phone! Finally, I told them to send security. This was 6 pm, and this not an unreasonable request. ||4. Housekeeping: Partially due to the almost 1-hr power outage the afternoon of March 16, we did not receive housekeeping services, and only asked for a change of towels; we took the towels to the cart and were given clean towels. The next day, while we were out, housekeeping did come, but the room was not cleaned well, e.g., little debris on the bathroom floor was not swept up. When we arrived, the "coat closet" by the door had only 4 hangers; there were none in the large bedroom closet. Bring hangers!||5. Be prepared for electricity outages! I was very surprised to encounter a power outage during a Zoom call, about 5:12pm on March 16. The hallway was completely dark. Fortunately we had windows which allowed light. The staff said to just iuse our phones, and there were no flashlights available. They said this happens quite regularly, every 1-2 weeks. ||6. There were flyers for Sunday brunch at the reception desk, but when asked what was served, they responded that the restaurant was not part of the hotel, and we had to ask them directly. But the phone number listed for the restaurant is the hotel's main number! The brunch was able to be "room-charged", which was convenient.||7. A full-size clothes washer and dryer are available in the "suite". But one has to go to the grocery store to purchase detergent. It would have been nice to know beforehand, so some powder could be brought from home. Nowhere on the hotel website is the washer/dryer listed as being available in a suite.

This Hotel is beautiful, the restaurant is absolutely amazing and staff in the restaurant are beyond wonderful. However we were there for 5 nights, first morning had to ask for coffee as room only had decaf, not a big deal. The face wash or whatever in the bathroom was used and almost gone. Again not a huge deal as I dont use it, wad just kinda cringe. First day absolutely nothing done to our room, second day again absolutely nothing, third day we mentioned we hadn't gotten clean coffee cups to the restaurant and before we got back from breakfast there was two clean coffee cups and one juice glass, however no more sugar or creamer. Surprisingly that evening when we returned one bed had been made and nothing more. Absolutely the strangest thing I ever seen. Maybe because my sons spiderman stuffy was on other bed. But who knows. Finally on our last day both beds were cleaned and made. It was a disappointment from beginning to end, when I called to inquire if rooms had a small fridge or microwave, for snacks for the little one they couldn't give me an answer. When I checked out nobody asked how the stay was, they took the keys and said "That's good". The restaurant is one I'd completely recommend 100%. However when reservations doesn't even know what their rooms offer, I guess I shouldn't of been surprised housekeeping would only make up one bed, and nobody cared how our stay was. But you'd think for the price you are paying, especially over 5 days it should have been more then 3 beds made up total and two clean coffee cups and a juice cup. Very disappointing. So sad such a beautiful hotel.

It is a bit more rundown than I had expected. But then, it is rated 3 stars, so I should not be expecting too much. The good thing is our room has breakfast included. That made things easier for us with small kids and outside temp of -20C. Room was not really clean. The shower tub was clogged with ungodly hairballs that my wife reluctantly cleaned to clear the water from drowning our feet with dirty water when showering. Beds are too soft. Staffs are helpful, but the front desk and the restaurant are clearly being run separately. Cooperations between the 2 are not optimal. Location is good that it is walking distance to the grocery store. However, hotel explorer is closer. All in all, it is an ok stay. Next time, I would like to see if Explorer is any better.

Rooms were spacious, food in the bar and restaurant good, although disappointed in breakfast the last day. Last day - food not replenished.. lack of choice, they ran out of milk altogether, no fresh cut fruit just whole oranges, only 2 sausages left. Staff amazing but felt this let them down.||Cleaning a little off... always good but not consistent. Would replace some things but not all.. a bit weird. Room was clean however and couldn't really complain just found it bizarre.

It was clean and comfortable enough. There was blood splattered outside for a couple of days, probably could have washed that away. Blood yucky. It was there when we left so it might still be there, a good amount too. I'm not sure if it's intentional but only half of the parking lot of complete, half is gravel. The F&B is horrendous, it shouldn't take half an hour to order a drink then another half hour to receive the drink then "last call!" with the lights flashing. Wait until you are my California Benny with avocado paste and well done eggs. I wasn't offered water or coffee refills after complaining. Take avocado off the menu if it's not available. It is as truly in the top ten grossest things I've been served. The fake leather couches in the lobby are threadbare, the USB lamps in both rooms were broken, a replacement broken too. The fight in the lobby with the indigenous family was something else, you actually handled that well except for accusing them of not paying their bill when they had. You embarrassed them right and proper! At least you called them a cab, an upgrade from earlier when you said you were calling the police. It's not super gross I guess?

Common areas look very nice! The rooms are terrible and not maintained. Our blinds for the window have half the slots missing ( found them in the closet). The couch is old and broken down - the cushions sink below the frame when you sit down. We paid for a one bedroom suite with a kitchen and it's very sparsely furnished with old worn stuff. When I call for a problem, I'm told someone will come - and nobody does. Our TV doesn't work and can't get anyone here. The staff is nice and very polite, but the execution is lacking..... Room was not well cleaned when we arrived. We had to ask for clean sheets and change them ourselves, as the housekeeping staff was gone. I can not recommend this place - three nights to go for a premium price and sub standard facilities. Live and learn.

I would say one of the nicest hotels in Yellowknife. Service was good, king room was very nice. There are some places that could use a touch up. Also annoying no free coffee in that lobby for free in the AM. The on site restaurant is very good. Had breakfast, lunch and dinner there. Not cheap but nothing in Yellowknife is. Oh and close the blinds in summer

I do not recommend this hotel at all. Front desk staff are unhelpful and rude. Avoid if possible.

My experience at Chateau Nova had been disappointing. Started with the cab driver with City Cab which has an arrangement with the hotel to shuttle their guests. The driver got visibility upset and raised his voice about apparently not knowing about this nor did I feel like going out of my way to pay with my own money after how awful I felt being treated that way. I was grinning big and had nice small chat but that was the outcome. Next was the lack of customer service support. The weakest I might say I have encountered. They have resting bitch faces all the time and didn't mention I had to pick up for room service (I was sick) picked up tipped 25% and the lady still was giving me attitude when I asked for a cup of cold ginger ale since there's was cold. Also...the vending machines don't work so I couldn't buy any there either. The picture is the food I picked up...wasn't great. Room is nice aside from all the body hair left from the previous guest in the bathroom mostly tub area.

My first time to stay at the Chateau Nova. Upon arrival the large lobby area is welcoming with sofas by a (fake) fire in the fireplace. Was greeted at the front desk. I'm accustomed to the larger hotel chains that have your credit card on file. So upon checking in, I needed ID and my credit card. Where I then had to do a pre-authorization on my credit card for the full amount of my stay plus a damage deposit. That, from the the start gives me the impression the hotel doesn't really trust you. I was told that the only rooms available where wheelchair accessible rooms. I really dislike the rooms as A) I don't need it, and B) the room always feels odd to me. But apparently I don't have a choice in this one. Got to the room and yes, odd layout and furnishing made to be wheelchair friendly (ish). The room was comfortable and modern, with a fridge, microwave, kettle, and coffee maker. A desk as well. The bed was very comfortable and the temperature in the room was good. All was looking really good until I was awoken @ 3a, due to the neighbor above me stomping around. I hadn't realized how thin the floors were, and it was evident by the amount of sound coming thru. Overall, my stay was very good, The room was cleaned every day and the rooms are very well maintained. The public areas are very clean and modern. The bar has good food and drinks and is reasonable for a hotel bar. My only gripes are the thin floors and hearing my neighbor above and the desk area. There are no plugs at desk level, you have to get on your hands and knees and go under the desk to get an electrical plug. Even the lamps on the night tables do not have plugs. The Nova is a nice place and I'll stay there again.

Probably the worst service of any hotel i have stayed so far!! The front desk staff are rude and can barely speak English. The restaurant staff were ok if you could find them, sit down wait for 20 minutes and no one shows up to take order or talk to you. This hotel is also extremely over priced for what you get. Rooms are ok but when you are paying New York Prices you expect some level of service. I would not recommend this hotel and will not stay here again.