Chateau Nova Yellowknife

I stayed a single night at the Chateau for a short visit to Yellowknife. Check in early evening was uneventful and fairly efficient. My room 431 is a fair walk as the hotel is very long but only 4 stories high. The elevators are quick though. My room was a decent size, with normal layout. I did appreciate the extra details such as a work desk with work chair as well as a small table with 2 chairs to eat at, AND and comfy chair to sit. They provide a medium sized fridge, microwave, coffee maker, but also a toaster and kettle. Two items I wish more hotels would offer. Bathroom was functional and clean if not overly large. The bed, a king size, was comfortable with soft linens. Climate controls worked reasonable well for a window AC unit, and wasn't overly noisy. I had both dinner and breakfast in the restaurant, both of which were reasonable priced with good service. As I only stayed one night, I can't comment on cleaning service, but the room was clean on my arrival. Overall it was a good stay and I would certainly stay there again if I was in town.

My company booked me a night here. The hotel is very nice. The customer service from front desk to lounge was amazing. My room was very nice, comfy. my only comment ( not complaint) was hair in my bathtub when I arrived. The young man working the lounge last night, was exceptional.

For tourists experiencing jet lag and staying in the hotel for three days, the room was clean and satisfactory. The restaurant's food and drinks for lunch and dinner were pretty decent. What more could we have needed? The service was excellent. Thank you so much!

Rooms were very clean and the hotel restaurant is really good! If the restaurants in town are busy this place will not disappoint. The coin operated laundry is a bonus for someone travelling for work. Although I had cash, the hotel was unable to make change for me to do my laundry so I removed a star for that.

A huge thank you to Manish B. at the front desk. Super helpful and courteous. He assisted me in printing multiple documents for my presentation, assisted with laundry malfunction and overall was really pleasant to deal with. Other than that, hotel has spacious rooms( housekeeping is awesome, keeping up), and other great amenities.

This hotel has zero compassion for their customers. After telling them about my father’s death and a reservation I failed to cancel even when I called to confirm the reservations and they failed to mention the second reservation they still took my money. Seem to only care about money and not the community they operate in.

For the price and the atmosphere of the hotel, the rooms seemed to be neglected cleaning-wise. The bathtub wasn't to my standards but doable. The walls need to be cleaned/painted and there seemed to be water damage along the baseboards in the bathroom. For how much sunlight Yellowknife gets in the summer, I was disappointed there were no blackout curtains. I did enjoy the Quarry restaurant a lot though!

Very friendly service. Rooms were clean & spacious. The restaurant on site was very good too. Plenty of parking & just off the main road.

It was clean and comfortable enough. There was blood splattered outside for a couple of days, probably could have washed that away. Blood yucky. It was there when we left so it might still be there, a good amount too. I'm not sure if it's intentional but only half of the parking lot of complete, half is gravel. The F&B is horrendous, it shouldn't take half an hour to order a drink then another half hour to receive the drink then "last call!" with the lights flashing. Wait until you are my California Benny with avocado paste and well done eggs. I wasn't offered water or coffee refills after complaining. Take avocado off the menu if it's not available. It is as truly in the top ten grossest things I've been served. The fake leather couches in the lobby are threadbare, the USB lamps in both rooms were broken, a replacement broken too. The fight in the lobby with the indigenous family was something else, you actually handled that well except for accusing them of not paying their bill when they had. You embarrassed them right and proper! At least you called them a cab, an upgrade from earlier when you said you were calling the police. It's not super gross I guess?

Common areas look very nice! The rooms are terrible and not maintained. Our blinds for the window have half the slots missing ( found them in the closet). The couch is old and broken down - the cushions sink below the frame when you sit down. We paid for a one bedroom suite with a kitchen and it's very sparsely furnished with old worn stuff. When I call for a problem, I'm told someone will come - and nobody does. Our TV doesn't work and can't get anyone here. The staff is nice and very polite, but the execution is lacking..... Room was not well cleaned when we arrived. We had to ask for clean sheets and change them ourselves, as the housekeeping staff was gone. I can not recommend this place - three nights to go for a premium price and sub standard facilities. Live and learn.

I would say one of the nicest hotels in Yellowknife. Service was good, king room was very nice. There are some places that could use a touch up. Also annoying no free coffee in that lobby for free in the AM. The on site restaurant is very good. Had breakfast, lunch and dinner there. Not cheap but nothing in Yellowknife is. Oh and close the blinds in summer

I do not recommend this hotel at all. Front desk staff are unhelpful and rude. Avoid if possible.

My experience at Chateau Nova had been disappointing. Started with the cab driver with City Cab which has an arrangement with the hotel to shuttle their guests. The driver got visibility upset and raised his voice about apparently not knowing about this nor did I feel like going out of my way to pay with my own money after how awful I felt being treated that way. I was grinning big and had nice small chat but that was the outcome. Next was the lack of customer service support. The weakest I might say I have encountered. They have resting bitch faces all the time and didn't mention I had to pick up for room service (I was sick) picked up tipped 25% and the lady still was giving me attitude when I asked for a cup of cold ginger ale since there's was cold. Also...the vending machines don't work so I couldn't buy any there either. The picture is the food I picked up...wasn't great. Room is nice aside from all the body hair left from the previous guest in the bathroom mostly tub area.

My first time to stay at the Chateau Nova. Upon arrival the large lobby area is welcoming with sofas by a (fake) fire in the fireplace. Was greeted at the front desk. I'm accustomed to the larger hotel chains that have your credit card on file. So upon checking in, I needed ID and my credit card. Where I then had to do a pre-authorization on my credit card for the full amount of my stay plus a damage deposit. That, from the the start gives me the impression the hotel doesn't really trust you. I was told that the only rooms available where wheelchair accessible rooms. I really dislike the rooms as A) I don't need it, and B) the room always feels odd to me. But apparently I don't have a choice in this one. Got to the room and yes, odd layout and furnishing made to be wheelchair friendly (ish). The room was comfortable and modern, with a fridge, microwave, kettle, and coffee maker. A desk as well. The bed was very comfortable and the temperature in the room was good. All was looking really good until I was awoken @ 3a, due to the neighbor above me stomping around. I hadn't realized how thin the floors were, and it was evident by the amount of sound coming thru. Overall, my stay was very good, The room was cleaned every day and the rooms are very well maintained. The public areas are very clean and modern. The bar has good food and drinks and is reasonable for a hotel bar. My only gripes are the thin floors and hearing my neighbor above and the desk area. There are no plugs at desk level, you have to get on your hands and knees and go under the desk to get an electrical plug. Even the lamps on the night tables do not have plugs. The Nova is a nice place and I'll stay there again.

Probably the worst service of any hotel i have stayed so far!! The front desk staff are rude and can barely speak English. The restaurant staff were ok if you could find them, sit down wait for 20 minutes and no one shows up to take order or talk to you. This hotel is also extremely over priced for what you get. Rooms are ok but when you are paying New York Prices you expect some level of service. I would not recommend this hotel and will not stay here again.