Chateau on the Lake Resort Spa & Convention Center

This was our first stay at the Chateau on the Lake and it did not dissapoint! We were looking for a fun New Years eve event to ring in the new year so after looking over several options in the Branson area, we decided to make the journey here. We were actually booked to stay at a different hotel in the area as we had several other activities planned out days before New Years eve so once we made the decision to celebrate here we moved our last night in the area to the Chateau. The place was busy, of course, but it didn't feel too busy. The check in staff and others we come in contact with were upbeat and professional. Our room had the most amazing view, which was definitely a plus as we did not request that. Perhaps they noticed some of the staff of LS Tours was coming to town so they gave us an upgrade.......I doubt that though as when we book a hotel we are actually going to visit and provide a review for, we keep it hush hush so we're given the same treatment as any other guest. The only downside we experienced was the fact that the pool was closed during our stay which honestly, we were planning on taking full advantage of the fact that it's open 24 / 7, which is almost unheard of in the hotel world. I mean, who wouldn't want to be the first one in the pool in the new year : ) The New Years event was very nice, the food was extravagant, the band were top notch and really everything that was provided was just perfect. Overall, despite the pool being closed which in the end was minor, it truly was a wonderful first impression and stay. We're already thinking about when we can make a return visit sometime down the road......perhaps to ring in 2027!

We were able to stay here for our 50th Anniversary, having received a gift card as a retirement gift. We drove from Texas to Branson and arrived at the beginning of the holiday season. The Valet attendant, Matt was very welcoming, helped us through the check-in process and delivered our luggage quite handily. A lifelong Branson resident, he made us aware of little-known events that had not popped up on our radar during research. The room was immaculate, all creature comforts were working properly inside, and the lobby was decorated to the nines with Christmas regalia, lights, and ambiance. Cannot say enough nice things about the staff, especially in the restaurant. The food was expertly-prepared with little time between order submission and received our food. Rachell took care of us in the evening, and bent over backwards to arrange a special anniversary dessert. Lacey greeted us every morning for breakfast, keeping hot coffee available and she arranged a special dessert as well. The entire staff made us feel like we were the only ones in the county, and were helpful in making our stay extremely memorable beyond our expectations.

Accommodating and attentive staff - front desk; valet; bar tenders; did not have a negative encounter. Particularly impressed with Ben at front desk - very knowledgeable and good customer service. The resturant has limited items but what was served was enjoyed. Book the SPA ahead of time - limited availability. The hotel could use some updating but is just that, somewhat dated, but not worn or run down.

I think I was a little bit disappointed. I was expecting a more Opryland type atmosphere. There were some nice holiday decorations, but they were definitely not plentiful. We ended up with an ADA room which meant we had no balcony. Once the fog lifted, we realized we did have a view of the lake And a parking lot. The service was OK. The staff didn’t make you feel overly welcome. Of course, the first two things we ordered to eat in the bar they were sold out of. Obviously the bar is intended for drinks and not really food. When we first sat down and ordered, the attention was great. However, once we ordered, we barely got any service. The food was dropped off, not by our waitress, but by somebody else. Our drinks were empty. The location is somewhat remote. It makes for it being quiet. We were there during a gymnastics competition and even though there were a lot of kids running around, we did not hear them in our room, The two things that stuck out were the bath towels are incredibly small and not high-quality. The bathtub, step in shower, is very very slippery. I’m surprised they don’t have non-skid slip strips in the bottom. I slipped, but fortunately there was a handicap I could grab before I went down too hard. The room was very spacious. We had an ADA room so there’s plenty of room for wheelchairs to be able to turn around and maneuver. The furnishings were great.

This hotel is very lovely. We stayed there during the Christmas season. Lobby is spacious, elevators are fast, rooms are very comfortable with huge bathrooms. We had a balcony. Not sure all rooms offer balconies. The only service person I encountered with was the bartender . She was very gracious and helpful to all. The cleanliness of the hotel showed throughout. The hotel offers two pools.

Beautiful, very clean hotel. Large rooms with gorgeous views in every direction. The staff took the stay to the next level . They went out of their way to be friendly, knowledgeable, and professional. They had a plumbing line break right before we got there. They handled it immediately and fixed the issue very quickly. Most quests never knew there had been a problem. The swimming pool was twice the size of normal hotel pools. Include a newly remodeled playground and movie theater to keep kids of all ages pleased as well. I will post again about the 5 star room! 5 stars

Visited a year ago and gave it 5 stars here. Now, its a 1 star review. I doubt itll be open 5-10 years from now. Building is aging and not maintained. They have let it fall apart. Walls are so thin when youre in the bathroom you can hear your neighbors conversations in their bathroom. First room had no heat, the kindly moved us to an upgraded room but this one had a shower with grout full of mold, all the dispensers were empty including kleenex. Stayed 3 nights, on the 2nd night we all were sneezing and runny noses, didnt occur to me why at the time, now sore throats. We are sensitive to allergens so now I know why. Food at the Chateau Grille is mediocre, the drinks at the lounge are good but far overpriced at $21 for an old fashioned and it was closed our last night because nobody showed up for work. They charge for parking $15/night because they are starving for money. Anyone who has stayed here since May 2025 I highly recommend filing a complaint with the FTC because under the Hotel Transparency Act all hotels must clearly AND consipicuously disclose parking fees BEFORE you finalize your reservation. Exercise room very small. Most hotels undergo renovations every 10 years, this one has clearly never been renovated and they dont appear to be able to afford maintenance. Wont be back

Great hotel with plenty of amenities. The view of the lake is beautiful. The staff was very friendly. The staff at the restaurant downstairs was excellent as well. We had NJ twice as our waiter and he was so pleasant every time he served us. He always had a smile and was very attentive. The fitness Center was well kept and the movie theater downstairs was a nice touch. The sweet shop was a great add-on as well. We would certainly come back here to spend another weekend.

Everyone and everything was firs-class. From entering the "Quiet Zone" through the massage and shower, my wife felt like she had been transported to The Greenbrier.

The Chateau on the Lake feels like a time capsule, and not in a good way. Their computer reservation system is practically unusable, even for the staff. After multiple calls and in-person requests, I still couldn't get a clear, updated final bill. For the price of the rooms, I expected much better. There is absolutely nothing "four- or five-star" about this place. The lobby, atrium, and dining areas are covered in artificial ivy from top to bottom. Even the plants around the waterfall and fish pond are fake, which gives the whole place a tacky, outdated vibe. Honestly, the exterior of the building is the most impressive thing, it looks much better from the outside than it feels inside. We stayed in a high-floor lakefront room with a balcony. The view of Table Rock Lake was beautiful, easily the best part of our stay. Unfortunately, the room itself had a musty, smoky smell, and we had to keep the balcony door open almost the whole time just to get fresh air. The shower leaked all over the bathroom floor, and there was no microwave in the room (hard to believe in this day and age). We had leftovers from Lambert's we wanted to heat up, and after being told we could use the microwave on the first floor, under the carving station in the restaurant, where a chef literally stands, it turned out to be incredibly awkward and unhelpful. Oddly enough, the conference rooms seemed much more updated and better maintained than the guest rooms. The only real plus was the in-house coffee shop and ice cream bar. Be prepared to get your steps in, it's quite a walk to and from the parking area. I did enjoy being on this side of Table Rock Lake and Branson, but this hotel desperately needs an overhaul. It has potential, but right now, it's nowhere near the "luxury" experience it claims to be.

I do not recommend this resort!!! The air conditioning didn't work and we were hot most of our stay, immediately upon checking in the room wouldn't cool if so repairman came up and fixed it. The next morning it was out again, so we called for repair around 10am and left fit our reservations. When we returned at 11pm on our last night (at this resort) we went to the front desk about the a/c and we're told a repaiman would be sent up to look at it if it still wasn't working to call her (but no answer). No a/c again, WOUND up leaving a message with the auto attendant. Maintenance arrived to say that we were supposed to have been notified that the a/c in this portion of the resort was broken and would be fixed the next day. Additionally, the pool heater was broken so I was SHOCKED going from the hot tub into icy cold water . The hot tub only has a few weak jets working & the shower handle just spun continuously so we couldn't shower before or after using the pool.... and the single bathroom didn't have a lock.... what bathroom doesn't lock?!?! There are NO microwaves in the room or available for guests to use, the "theater " was a glorified TV (wasted space in my opinion) regular chairs and one movie per day. Everything felt old, used & outdated. On the positive side...although understaffed the staff were professional and kind. Three quick elevators, very pretty Christmas decorations and water features. We opted to move to a different hotel the next day.

Bed very comfortable. Shower floor was uneven -had to put a towel down to stand on. No info in room about services, food, etc. No info on TV. You never knew what youare watching-no guide. Windows to balcony cloudy and balcony door off the track so hard to open. View of the lake great. Misleading info about food. It said there was a place to get sandwiches and there wasnt. There is a sweet shop with good cake but I noticed that the 3 days we were there it was the same cake. Hot tub not working.

Stayed for 3 nights in a lakeside king suite. Check In experience was horrible. Took almost an hour to find my booking and get it squared away. As others have noted, this is a very dated hotel. Thermostat didn't seem to work. Thankfully, it was a cooler time of the year and we could open the balcony doors to let fresh air in. The bed was not comfortable at all. Pillows were flat and deflated. The redeeming feature of our stay was the view from the balcony, and we were fortunate to have at least one clear day. They seemed to be short staffed as throughout the day there would maybe be 1 or no person at the front desk and the valet attendants were no where to be found. Check out time was 11am and curiously they only had one person working it, creating yet another queue of people. The way they handle parking here was weird too. Instead of just adding it to the hotel bill, they force everyone to pay via a separate QR code. I may be back but I think I'll try Big Cedar Lodge or Grotto next time.

Our stay was free, thanks to my husband's employer, but I would never pay to stay. The exterior is lovely and the landscaping is beautiful. Then you step inside a very dated property that does not appear to be well-maintained. I am allergic to dust and dust mites and this place was a disaster for me. From the dust covered fake plants throughout to the old furniture and dust embedded accessories in the decor, I was miserable the entire 5 days we were there. Everything is way overpriced for what it is and they certainly try to squeeze every extra dime out of you. While attempting to order a to go order at the grille, the young lady kept insisting she could send it up by room service. Why pay for room service while I am standing there. I feel like calling an animal rescue on this place. In the very dark and cold area leading to the pool they have a neglected bird in an ornate cage. The bird barely moved because it is puffed up to protect itself from the cold. Branson was a total disappointment to me but our accommodations made it even worse. The views are stunning but not worth the price.

We did not have a good experience. Room was musty and smelled like mold to the point it made us sick. It definitely needs some updating and a deep clean. The grounds seemed to be well kept. I can always find a silver lining but this time, no. We had to check out early and wasn't impressed with hype of this place. They have some perks but they don't communicate it very well in advance or at the front desk and during check in time there was only ONE person at the front desk doing it and was just going through the motions even though there was a long line of guests to check in. Please give them some front desk assistance and be honest with what the hotel needs.

It's quite dated inside and my room had a particularly musty smell. After a curt check in, I didn't feel like asking for a different space so I just dealt with it for the two nights I was there. The bed was comfortable enough, but the air conditioner seemed to be on a sensor so every time you returned to the room, it was stuffy again The pool was nice, and not busy because it was not a peak travel week. The view of the lake is nice. The conference center was adequate, and the catering was fine.

I was looking for nice lodging in Branson, and since I'm a member of Stash Rewards, I figured I would search their properties, and found the Chateau. The rates were decent, and from the photos it looked like a former Embassy Suites property with a fair amount of nice amenities on site. The pet fee is $150. Since we are bringing a pet, the web site noted to call for pet rooms rather than booking online. We called. And called. And called. And called. And called. The first two calls were unanswered and went to voicemail. The third call also went to voicemail and we did leave a message. The next two calls were either picked up and hung up on, or directly disconnected once answered. It took about 24 hours for someone to return our message, but we decided to stay somewhere else.

It's a very pretty hotel. Especially in the Xmas time. But the only bad thing about this whole thing is how u sleep. I had to sleep next to my sibling and it wasn't half bad. Until her nose started running. I couldn't sleep the rest of the night. So, in summary, I would recommend this hotel. Just don't sleep next to ur sibling with a runny nose ;)

SAVE YOUR MONEY! I have been going to the chateau since they opened. Back in the day , it was a great place to vacation, it was clean, had great views of the lake and friendly and attentive staff. Not sure what is going , but the last time I stayed there, the room was dirty, bathroom had mold in the shower and room service could not be found. The worse part is the awful customer service, front desk staff and office manager. There are reasons why some hotels succeed and other don't. I will never go back! There are too many other great places to stay

This was to be a great stay were i was going to enjoy it with my GF. This was going to the be the first trip for the both of us in a very long time. We had made the reservations here because of the location and the pics we saw online. But to my dismay the stay was soo bad we had to move to another location. The room was musty and warm when we got there and never really got any better after repeated efforts by the staff. The A/C was broken for 3 of the 4 nites we stayed there and we moved to another location for the 4th nite. The room and locale seemed very worn and dated. It was prolly GREAT 20 years ago. The carpetting needs to be replaced throughout and a facelift is really overdue. Half the jets in the HOT tub didnt work and the pool was ice cold. I do have to say that all the staff all though shortstaffed was managing well as they could do and super nice and proffessional. If me and my GF had not have moved and we completed our stay here it would have more than likely ruined our trip to Branson.

I have traveled on Business for four decades. I have stated in the worst and best hotels internationally. With food, I like Mc Donalds and High-End French Restaurants. When I review this hotel, I am doing it from a position of I know what else is out there in every price range. The Chateau used to be something. I am quite sure it was the place to go some years ago. The Location on a huge lake is lovely. Yet the hotel itself is just OK. They find ways to make extra money like $7 bottles of water in the room, not cleaning rooms every day, 5-dollar drip coffee at the coffee shop. The atrium is huge but everything from the tree in the middle to the many plants are fake and dusty. The rooms are adequate and clean although old and in need of repair. Before getting to the hotel, they send you several emails for upgrades which I was charged for but did not receive. One upgrade was $10.00 a day for self-parking. I did not take this option and when I got to the front desk, I bought the parking for $10.00 per day. While at the hotel, I got at least two to three text a day asking how everything was. Each time I brought something to the person's attention like screaming kids in the indoor pool, so loud you could not hear yourself outside, they just said sorry. I felt the text were wasted and simply stopped answering them. Branson, MO is not a place I would EVER go again. Dilapidated, most places out of business. Not the place it used to be. I was there for a friend's party so I had to stay somewhere. Would I stay here again? Based on the other options available, yes. Just don't think this is some kind of crazy nice resort. It is Average at very best. Eat Well, Drink Well and enjoy life.

I and my brother stayed at the Chateau on the Lake 11.25-11.28. To say that I was excited would be an understatement as I knew the opportunity to stay in the elegance I perceived of your property before staying there, would likely never present itself again. However, I would be very disappointed in my stay there. Here is why: The reservation requested was for a double room, when we arrived, we were initially put in a single room. This was reported to the front desk and we were put in a double. Using the hair dryer in the bathroom proved problematic when the outlet would cut the power in and out. We returned to the room late Tuesday evening to discover neither the trash nor the dirty towels had been collected, nor any clean ones left for our use. We noticed some of the lower parking lot lights not to be working and mentioned it to the valet who stated, "they haven't worked for a while". On Wednesday, we returned to the room @ 5 pm only to discover that the room was not serviced again. Reba S

The hotel and grounds are beautiful! The coffee and snack shop is very good! The rooms get 2 stars. They are dated and because the furniture is so ornate, it's not cleaned well and is dusty. The bed was comfortable with updated linens. We stayed 3 nights. No cleaning in that time. No trash service. No towel service. I even asked for service and they came up pulled up the bed covering (not straight), folded my personal blanket, and that was it. Didn't even fluff or set up the pillows. It was disappointing. I spoke to the front desk, have emailed the front desk manager and requested it be sent to the front desk manager. I'm not putting something online without speaking to the staff. Their housekeeping lacks greatly!

In a nutshell: The bed was excellent! But I would call this place motel living on a resort budget. It's gorgeous outdoors, but the rooms aren't anything special - no microwave, and we had the hassle of a broken fridge. Also, there should be an airport shuttle , plus a shuttle to things in town, like the Branson Belle. We agree with other reviews that they nickel and dime you to death! The $20 breakfast buffet ends up being $30+! Just be honest, include the coffee, and charge $30! They should remodel someday and put vents in the bathrooms. Why pay a $30 daily resort fee when the $150 massages are booked up? Other inns have pools and don't charge extra. It should be just one room fee, honest from the start, resort & parking fees included, and then folks won't feel so nickle and dimed! The atmosphere though was friendly and welcoming, and although understaffed and slow, the restaurants, grille, and lounge staff were lovely. But you need a professional aquarium maintenance company for the beautiful fish pond/waterfalls - the algae smell permeated the area and elevators. The family reunion made it all worth it, but overall, the organizers wish they'd made a better choice. Other guests seemed to be there for family tradition going back decades, or for wedding activities - the site is gorgeous! IF it had been a stellar venue, it would have been worth the prices. This was more like a camp than a resort! It has possibilities, and could be really awesome with a few changes!

We had the worst hotel experience ever at this hotel. Check-in was at 4pm, but our room wasn't ready until 5:20. The first clerk we dealt with was indifferent and when I asked what the delay was another clerk snapped his fingers and waved his hand at me and stated loudly that he would deal with me and I was finished talking to her. He was derisive, extremely hateful and abusively rude. I asked for the manager and the manager offered to check and see why our room wasn't ready. We should have left then but we had spa treatments scheduled for the next morning and decided to try to put that fiasco behind us. The elevators are profoundly SLOW, with many people having to wait through several cycles waiting to get on. The restaurant service at dinner was extremely slow even though it was not busy. The food was very expensive but not well prepared. The sea bass was undercooked and bland, and my wife's Beef Wellington was very overcooked, with the crust being too hard to eat. That meal wasn't with half the $215 we paid for it. We decided to cancel our reservation for Friday night dinner. The $350 a night room has a dark, dingy feel and the thermostat did not ever go down to the 70 degree temperature we set it on. When we asked for change for a $20 at the Sweet Shop at 8:15pm, so that we could have change for a tip the employee said, "No, I close the register at 9 and I don't want to have less small bills." SERIOUSLY?? Other than our server at dinner and the Valet workers, (which were friendly and helpful) EVERY other employee we encountered acted like it was a huge inconvenience to have to interact with us. Almost every time we were waiting at the elevator we heard another guest talking about the problems they were facing and the lack of response from hotel staff. Save your money and stay away from this hotel. The only good thing to say about this hotel is that it is in a great location and has awesome views of the lake.

The disappoinments were so numeruos I don't have the energy to begin with ALL that was unacceptable. I strongly recomment you try a diiferent accomodation.

Love the Chateau! Staff is amazing, very friendly and helpful. It has beautiful grounds! Our view of the lake is gorgeous. Our room is nice, beds are comfortable. We would definitely stay here again.

Originally booked at another place but it was not suited for my family so had to do a last minute search and found the Chateau on the Lake. Pulled into the location and walked in was so happy when the gentleman said that they had availability. Booked a room and was checked in immediately. The decor of the lobby was beautiful with Christmas decorations! The room was nice as well. Didn't get the chance to try the gym or the restaurant. The indoor pool was worth the swim. We all had a good time! If ever in Branson again we will return!

Everything was fine, but I was expecting it to be a bit more fancy for the price. The rooms aren't as modern as I would like. But overall a good experience. The pools and spa are nice, along with dining areas.

This is not a 4 star hotel, and not worth the price. The hotel is dated and when I tried to bring our concerns to the manager on duty to address she was rude. My husband and I had booked 2 days for our 22nd anniversary and this hotel was a total disappointment. The MLK weekend they had a teenage dance competition, the resort was so loud and wasn't kept clean the whole weekend. All the trashcans were overflowing and nothing was kept up like it should have been. Then we were "accidently" checked out of our room a day early so we had to leave where we were at to address that issue and make sure our personal belongings were not touched. I was just so disappointed after so many had recommended this hotel to us.

it's so slow and the service is terrible everyone moves and a slow pace and has no urgency

Youtube images, videos are gorgeous but the hotel is Outdated. Furniture in Room was scratched, no water pressure in bathroom. Sofa bed was sunken in. Spa Sauna room could only fit 2 adults and same for Stream Room. For the size of the property they need to Make the Spa areas larger. Atrium Grill - service by waitress was amazing but food was not worth the price. Salad was missing nuts/olives/cheese(mediterrian salad), margarita pizza was burnt but Manager did resolve issue by not charging for Salad. Valet staff was amazing and Spa hostess very welcoming.

It's a beautiful place with great views. Unfortunately we didn't get one of those even though our room was almost twice the price of the ones booked on 3rd party sites and even though the website claims you get the best price booking directly with the hotel which is what we did. Also our room was not serviced which we definitely expected. When we asked why we were told that we had to request service. So the lesson here is check your options. They also tried to charge us for valet parking and we didn't even have a car.

The resort is beautiful!! Very relaxing, with running water features and lots of greenery. Our room was two queen beds. The beds were very, very comfortable. Room was clean. The restaurant is pricey but tasty. The bar is a lot of fun if you have a good group with you. The pools are beautiful and the view of the lake is stunning. It was interesting booking our stay. First, the price per room per night should be doubled when considering. The resort fees and taxes are crazy. Parking fee should be added into your budget. Also, tried booking on the phone and the price was $500 more than booking on Priceline.

Check-in was awful! Friday 4pm for a holiday weekend and they have ONE person checking us all in. There had to be 20 people ahead of me and then another 20 behind by the time I made it to the front.. Rather than call more people to help, they handed out chocolate pretzel sticks. Plenty of workers passing through and no one to help. They also nickel and dime you - $10 a day to park. Makes me wonder what my $31.46 resort fee is for.

We live not far from here and had bought a gift certificate at a charitable event. We just wanted an adult escape for the night. Room was clean and spacious, dinner was quiet & secluded, food was great and wine was chilled, went to the spa for an 80 min couples massage and poured me back home relaxed. Mission accomplished and we will be back!

I booked this hotel learily after reading some good and bad reviews and I was glad I did. It's an impressive 300 room resort and spa on a high peak overlooking Branson that stands out from a distance like a castle. Scenic views in every direction of the lake, dam and fall foliage, just a 10 minute drive to downtown and 15 minutes to the very popular Silver Dollar City Amusement Park. Already decorated for Christmas there were trees, wreaths and gingerbread houses throughout the property. This only enhanced the lobby already beautiful with waterfalls and flowing streams. No time for a spa day, but we did enjoy the 24 hour indoor pool and jacuzzi, the overlooking deck with firepits and walking the grounds and around the lake. Spacious balcony rooms, a nice restaurant, helpful staff, easy parking, a great overall value. Taste **** Quality/Freshness **** Presentation/Uniqueness **** Service ***** Atmosphere ***** Bar *** Cleanliness **** Value ****

Came for a few nights over Christmas. Was wowed upon entering with the decorations for Christmas everywhere, especially enjoyed the hanging Santa. Check in was odd, staff arguing about breaks, who needed one and who could wait, not appropriate conversation for front desk. I was not provided with list of Christmas activities, restaurants open, etc like person next to be. I had a deluxe lake view which was lovely. Nice lake views. Bed was king sized, but no expense was made with bedding. Pillows were thin and wispy and sheets were scratchy and hard. I'm a Hilton bed snob. They had coffee maker. Just wished they offered bottled water for coffee as tap water here is not so nice. Pastry shop was downstairs, I queued for quite some time to simply get water. They had muffins and donuts. They had a 24 hour indoor pool and spa was nice touch. They had a movie theater but didn't serve snacks, drinks or popcorn. Downstairs deli was closed. Breakfast at the courtyard cafe was a joke. $17 for watery scrambled eggs, no bacon, just wrinkled sausages. No hot plates for hot food. Breakfast buffet where you pay extra for coffee? Unheard of. No toast available either. Server was delightful lady, very helpful and attentive. Christmas brunch and dinner were both sub par for the price. Service at both these at the Grill was non existent. Overall hotel was nice, restaurants and food let them down.

The resort is very nice and in a great location..... the room overlooking the lake is awesome as you can see the sunsets from there. The disappointment was the Library bar was closed the 1st 2 nights.... I believe due to lack of staff. The movie night also was nice but the speakers were way too loud for guests to enjoy the porch or their balconies. Food was very good but pretty pricey. Bartender was overwhelmed.

I hate to say that one star is way too much. I decided to treat myself and spend the night at this hotel. Although the staff and the premises are amazing something has to be done about the restaurant/grill. I decided to eat at the grill and had the steak. The prices are ridiculous and I can honestly give this the title of "the worst" steak I have ever had in my life. I paid $86 for a steak that Applebees could have done 1000xs better. Whoever is the chef or cook preparing the steaks either needs to find another job or go back to culinary school. What a disappointment after spending an amazing night in such a beautiful hotel and having a restaurant that I will avoid at all cost in the future.

My family and I stayed at Chateau on the Lake for our annual vacation at the Lake of the Ozarks. The hotel is dated in appearance, the prices for the restaurants are exuberant, however we overlook that due to the location and the hotel has its own marina. The part of the stay that left a bad taste was during our stay , we turned the bedding back to get the kids in bed and there was a spot of dried food that appeared to be left over from the last guests stay which meant the bedding had not been changed. Someone came and changed the bed and the staff that changed the bed proceeded to place the pillows etc on the floor! Upon check out no offered an apology or a compensation for billing. Don't know if we will return or not.

Great location and amenities but just had the worst interaction with an older lady in front desk named Vicky. The whole interaction with her is appalling and downright unprofessional. Something one wouldn't expect from an establishment like this. Very unpleasant and gross.

Extremely disappointed. We had heard good things about the Chateau back in the day so we thought that we would give them a try. This is our experience. Check-in had one person working the counter at peak arrival time 4pm. Asked for credit card and ID. No pleasantries or welcoming/inviting message upon arrival. We had paid to upgrade to a balcony lake view and was blocked by both sides of the building, with one chair on the balcony which was covered in spider webs. Room is dated. Windows had not been cleaned in a great amount of time. Only low lighting available in bathroom. Lack of bed pillows. Coffee was offered in KCups with paper cups and no stir sticks. No pen/paper in the room. Housekeeping "still" unavailable due to Covid. Called the front desk for next day coffee restocked and they didn't bring creamer after being asked twice. Air conditioner is motion controlled so be prepared for it to turn off while you're sleeping. Even the towel folds are basic. Nothing special for $300 a night. Even the Residence Inn by Marriott offer real coffee mugs. We tried to make the best of it since it was prepaid. The pool area had mold and mildew, (pictures attached), and the hot tub was broke with bugs floating. Then maintenance came to dump chlorine by the bags into the pool at NOON while people were swimming. Since this was a couples getaway for us, we were taken back by the amount of unsupervised children in the elevators and running around. The movie theater is geared only for children and the ice cream lines are lined outside the cafe. The birds are a nice touch in the lobby area but they are uncovered at night and chirped all night long, while a dog from another room barked. And we were on the 5th floor. The breakfast buffet was nice at the grille and the gentleman at valet were always spot on and opened every door. We did appreciate the front desk texts, but it was automated messaging and did not support the actual stay in any way. Check-out was worse than arrival. One person working for peak departure time. We stood in line for 20 minutes to checkout, while other guests were trying to locate a key drop, which wasn't available. Again, no pleasantries for staying at the Chateau or waiting to be checked out, while other employees are standing around. If you are looking for a couples getaway, this isn't it. If you are looking for something nice at $300 a night, this also isn't it.

I repeatedly heard people complaining that this was a really expensive place. We did not find that to be the case at all. No,​ it's​ not a $50/a night motel. Its a very nice resort with all the features​ of a big city major hotel including convention facilities and all kinds of resort activities and spa stuff to do. Its located on the side of a beautiful lake​, surrounded by forests and really well staffed. We had a king size bed, balcony, overlooking the lake and paid​ $189 a night. I stay at hotels for work that can be upwards of $450 a night so this seemed very reasonable for the quality and grade. Everyone was very well trained, the Conciere was very helpful and friendly, and all the staff was simply great. Friendly, and helpful. Even the valet parking staff went out of their way to be helpful and kind. Offering us cold bottled water as we left and never pushed for tips (although we always do tip them). Our balcony view was worth the price. Inside there are indoor ponds and steam with a soft waterfall, the grounds are all well maintained, and everything looks great. Inside there is a library​ piano bar with live music. A sweets and ice cream shop and other places​ to eat. You can also rent a jet sky, boat, or book entertainment which is why you come to Branson. Most of the ticket prices was lower from them than booking directly with the theatres too. We could have​ stayed a week and had plenty to do. Like many resorts,​ there is a spa, indoor and outdoor pools, and a $25 resort fee. I think all resorts charge those now no matter how much or little you use while there.

This place was absolutely gorgeous and it was a lot of fun. I got to spend time with my family here . We plan to come back .beautiful scenery

The staff is generally extremely friendly and very professional so there's never been an issue with the people. The facility though...it's overpriced for what it is. There's nothing to do here and the location is just far enough away from everything that the hassle of traffic quickly becomes a headache. You can tell they prey on this as their on-site eateries are insanely overpriced. I ordered the fish and chips and got just that, a singular filet of fish and one potato cut into 4 fried rectangles for $20+ The pool, like any hotel pool, is usually teeming with screaming kids which, I get it--go have fun; there's nothing else to do here. The hot tub is often down. The movie theater is silly in modern days of streaming services. Not all rooms have typical amenities; we knew the restaurants here were pricey and brought our own food only to be told to have a microwave would cost us $20 a night to rent. We picked up a $7 toaster oven at a thrift shop, so no thanks. Lastly, we had come for the 4th and the fireworks show was two days after. I fully understand Branson has a number of locales doing firework displays, but 2 days later, the hype is gone. Not only that, this show was sad. No music; hardly anybody gathered to watch; and the display was what I'd expect an over-zealous uncle to do, not a "beloved" resort. TL;DR--friendly staff; over-priced everything; nothing to do.

My hubby made dinner reservations at least a week in advance to celebrate my birthday. We had heard so many things and wanted to watch the sun set over the lake while eating dinner. When we arrived, nobody even greeted us at the hostess desk. We had to get someone from the Sweet Shop to help us find someone to even seat us. We were seated in the courtyard because the main dining room was closed with no explanation. (There were tablecloths wadded up in a ball on the floor). The only reason I even gave a 3-star rating was because of Rachel who was working very hard that night. She was the only bartender and only waitress servicing 5 tables and she did so perfectly. There was no regard for any of the customers by the other 3:4 employees who stood around the main dining room the whole time we were there. They moved the same 3 tables back & forth, putting the tablecloths on/taking them off/wadding them back up on the floor. Not once did any of them offer to help Rachel wait on the actual customers. Shouldn't the customers experience be your #1 priority???? What a disgrace it was to watch these imbeciles waste an hour+ trying to set up the main dining room for a champagne brunch for the next day!!! I would NOT recommend this place. The food was good but nothing over the top. We won't be back.

Check in the staff was very welcoming and immediately greeted us upon entry. No valet parking but the bellman still held the door for us without question. Entire staff has been more than hospitable and the entire staff has made Covid an easy work around with masks and cleaning. Drinks at the bar were delicious and prompt after ordering. Older lady at the coffee bar gave me a quick pick me up with an expresso and cookie to start off the night! Rooms seem dated for "hip" couple lol but well appointed and super clean!

This is one of Branson's more luxurious and established resorts. We stayed here for our anniversary. I enjoyed the spa and then we rented a boat for the day conveniently at the Chateau marina. The pool is nice and the hotel will let you bring a cooler with your own drinks and food (pool safe). There is also a snack bar inside and you can also buy drinks. The restaurant is fantastic and if you sit outside you have a great view overlooking the pool and lake. The rooms are comfortable and the staff was very pleasant and helpful. Jimmy at the front desk, Janet in reservations, and Jake at the marina were great. I only wish they had refrigerators in the room. With as much as we tend to bring for drinks and food for the lake, a refrigerator would be a big help.

People need to know that this hotel is old, has mold issues and massively in need of updating and maintenance. We were shown about 7 rooms, all had mold, broken slider windows, rooms had fake plants full of dust and were pretty dirty. All rooms smelled of must and mold. Pillows and beds are super old. I'm sure this was a great place at one time but not now. We were able to check out and booked a brand new room at the Hilton. Thank goodness they had rooms last minute. I have to say Karen was a huge factor in our happiness for the evening. She runs the front desk and kept our bad experience deescalated and was very professional with us at all times. It has to be hard to deal with a hotel this run down. She is an asset for the hotel and because of her, we left feeling well taken care of with all her kind effort. Seriously though, if your going to spend time with your family on the lake, this is a horrible experience here. I would recommend waiting till they remodel, if they ever do.

We had lunch today in the Atrium Cafe. Our server was more concerned about cleaning and using the vacuum than taking care of us! She dropped off our food and didn't check back with us. We had to get her attention for additional tea. Not once did she ask how the food was. I will never go back! The food was good however, with this service I would not go back!

Enough is enough. Chateau on the lake is my absolute favorite place to stay in Branson. We have stayed here quite a few times. First it is resort fee that came along but we just went with it and now they have added that is cost to park! Not talking about valet but to park yourself it is now $10 per day. It really isn't about the extra $10 per day. Just put it all in the price of staying at your resort and stop pulling the nickel and dime method. This will be our last time to stay and it's a shame.

Beautiful chateau. Friendly staff. Amazing dinner at the grill with amazing drinks. I have never slept better my whole life and woke up to a beautiful written prayer from the resort . No wonder I slept good and slept late . God bless this resort . Highly recommend . The views are beautiful and it's located literally within 8 minutes of all the restaurants and amusement . The only thing I'd say wasn't good was the front desk customer service . Other than that the men that help you carry your bags up for you are the friendliest help!

Improvement needed! No daily housekeeping for even the basics like towels. But at the price full housekeeping is expected. Friendlier staff. Make sure everyone at desk speaks enough English to be helpful. Wider dining choices. The take out shop was poorly stocked, overpriced and not open late.

This was easily the best part about our stay in Branson. Honestly, we really didn't leave much because everything we needed was here! The restaurant was great, we loved the breakfast buffet and the two menus for dinner. We ate almost every meal outside so we had a gorgeous view of the water. Restaurant service was great! Our waitresses were always super attentive and it was convenient to be able to charge everything to the room. W loved sitting out by the pool with poolside drink and meal service too! Our favorite thing was probably the marina. The prices were fair compared to other rental places and we ended up going paddle boarding/kayaking twice during our stay. I don't think the rooms were necessarily outdated, but it would have been nice to have a fridge or even a microwave. The rooms are large, I wish we would have had a view of the lake, but we were on one of the sides. I will say the rooms could be more soundproof. The way the hotel is set up with the open lobby, you can easily hear young children yelling in the lobby and on other floors, while inside your room - the hotel definitely creates echoes. I think that's what woke me up every morning. I did like the bathroom though, it was probably one of the largest hotel bathrooms I've ever had with plenty of counter space. Overall we were quite pleased with our stay here!

Beautiful hotel on the lake! We decided to do a little getaway to Branson. I am glad we decided to stay "outside" of Branson on the lake because the scenery was beautiful and peaceful. We came during the "off season" so it was not crowded, but the weather was still good! You are close to downtown Branson and the strip, so it is convenient. The Chateau on the Lake gives great service all around. Everyone we encountered was great and helpful. Our room was great too. We had a lake view with a king bed. We also had two separate rooms - for the bedroom and then the living space and small kitchen. The king bed is so comfortable!! I could just lay in it all day. The room was clean when we arrived too. Our daughter slept on the pull out bed, was not as comfortable as the king bed, but she slept good. Our view was beautiful. We had two different views since we were on a corner, both of the lake. We ate at the Atrium restaurant our first night and it was just ok. Food was ok, especially for the price. It wasn't bad, but not sure if I would eat there again, but it was our only option. The sweet shop is awesome though - delicious ice creams, cakes, cookies, truffles, etc. Customer service at both places was great. The view from the restaurant and sweet shoppe are awesome - of the lake and pool. The workout room was alright, had a few cardio and few weighted machines. I wish they had free weights, but I was still able to get a good workout in. They also have a kids playground, a kids "Daycare" or "club". At night they have a theatre that plays kid friendly movies too. The indoor pool was being worked on when we were there, but luckily the weather was good enough we got to enjoy the outdoor pool. It was very nice! Their lounge chairs are very comfortable too. There is also a hot tub. Great view from the hot tub! The hotel also has a couple gift shops, tennis courts, a TON of meeting rooms, fish pond, and more! Definitely check it out!

Wow...was expecting much more. I'd heard such great things about the hotel. Was surprised there was no one manning the booth in the front drive-up, but that was okay...just wasn't sure what to expect. Parked in general parking area, outside, and walked up. Not wanting to pay for valet, as we were only staying for one night. Check-in was unusual, there were 4 or 5 desks with computers for check-in, but only one had an employee. We waited in a line with others (two families ahead of us) and upon our turn, was given no greeting, we had to speak first. He hardly made eye contact, when asking if any upgrades were available, he was silent for a long time, and said he only had an executive or presidential suite available. When asking if there was electric vehicle charging, the staff member said it was in the parking garage. I did observe an employee on a floor above wiping between all the metal columns of the gate barrier looking over the atrium area. The atrium area was very unusual, huge fake tree, and water flowing past fake plants and shrubs with odd taxidermy animals. There was a couple cockatiels in a cage. It was just a very unusual lobby. The elevators were unreasonably slow. And it appeared that only one could be going at a time, though there were three available. We were on the 8th floor. The room was relatively clean, but extremely dated. There was a counter with a sink by the bed. The light switches in the bathroom were, what I'd imagine, from the 70's and lit up pink when off. There was a labeled dial in the bathroom that stated "volume for television speaker", so I'm assuming you could listen to the tv if you were in that bathroom. There was a Keurig machine with two regular k-cups and two decaf k-cups, only one paper cup available, though. The bathtub was dated and stained in the bottom. The tile floors looked like what McDonald's had in the 90's. The hotel is in dire need of updating. The bakery offered coffee and sweets, I purchased a chocolate croissant, with was almost $7 and was barely edible. Not sure how old it was. We did drive down into the garage to see the electric vehicle charging, after winding around in a mostly deserted and quite scary garage, filled with dirty catering equipment and broken down refrigerators (not kidding, there were lots of them with paper labels, saying "not working") we found the "electric charger" which consisted of what looked like a dryer plug sticking out of the wall with a sign that said "please call the front desk to reserve, $25 a day" Not what we expected for what we paid. Very disappointing.