Chateau on the Lake Resort Spa & Convention Center

If I could give a 4.5 stars, that would be my choice, but I will provide my why. I will start with the great services! Tricia and Anna at the Front Desk were nothing but extraordinary. From the warm welcomes every morning to their attention to details. I cannot say enough both of them and they truly embodied all things customer service. The bell hop service also deserves a shout out. From the quick and prompt services to their friendly personalities, they were very helpful in all aspects. The things that I felt needed a little love. The indoor pool was closed, which there is an advisement on their website, but if if that is not visited you would not know. The outdoor pool the first day kind of reminded me of an "abdoned pool party" vibe. Towels everywhere, broken umbrellas, furniture disorganized or broken, various pool toys (most of which were very used or needed to be trashed) floating in the pool. My son and I cleaned everything up. The second and third day, the service was better, but not great. Two pool attendants were working but you had to go to them for everything. No music, seek out pool towels, ask about food and drinks. It was just very odd. I understand that it is "out of season" but it's not like it's October. The rooms has great layouts, but some questionable cleaning. Dust and hair was noted and we had a used water bottle (part of the services) that was in our room. My husband returned it to the front desk and they were quick to provide new ones. In summary. It's a great, but not fantastic experience. The water features and layout when it comes to conference rooms are nicely added features. It served my family well, just some odd experiences.

I’m not sure how to even explain this. We had a first visit in September 25. As we approached the location the Chateau stands high on a hill above the beautiful Table Rock Lake. The staff was all friendly and helpful but everything was aging in the hotel. The rooms have walls with I guess what was supposed to look like old plaster but you can see that it collects dirt. The registers for AC looked dirty. The screen door to head out to our little balcony didn’t work properly, had dirt around the bottom. It is sad really because the hotel sits in such a beautiful spot. The food was maybe average. Outside all the beautiful rocking chairs and wooden seating had been beat up by the sun. The place needs some love people. Not a place we would stay again unless it was renovated.

Pros- I normally don’t do any reviews. This is the first time visiting the resort for our family. Trish at front desk was amazing when I checked in. Very welcoming and pleasant and made a great first impression and experience very much appreciative. Greeted us and welcomed us to the resort with kindness. She made sure to let us know about the amenities and said if there is no one watching the movies during the time slots it’s playing to kindly come to front desk and ask and maybe they can switch the movies out if no 1 is watching during the time. Cons- The night shift front desk named Cass (in training) wasn’t very helpful. We asked around 7:45pm if we could maybe get a different movie selection for the theater. We made sure there was no one in there watching before asking. He proceeded to tell us that he has no way to change the movie because “he couldn’t fit” upstairs in a room on the top floor to change it and all kind of bogus excuses. Almost to the point of making it up? It definitely left a negative experience to the whole trip because our kids and their friends was looking forward to watching a movie and making memories considering MOST of the amenities were “out of order” from inside pool and hot tubs and kids club being under construction…. The LEAST that could’ve helped was change the movie that ZERO people were watching all day and during the time we asked? On top of it all, to have to pay the resort fees at check out when that experience left a negative feeling to the one night trip! Glad we only stayed for one night just to try it out and it definitely makes it difficult to return again. Maybe we will return in the future and to give it another try.

We were very impressed with the quality of the hotel! Our room is very nice, and comfortable and the hotel itself is absolutely beautiful with many great accommodations. We ate dinner at the Atrium Cafe, and our server Rachel was the best server we’ve had for a long long time. Asked our kids names and interacted with them, made sure all our needs were taken care of, and did everything with a smile and a happy attitude.

From the moment we arrived, the service at Chateau on the Lake was nothing short of phenomenal! Trisha at the front desk greeted us warmly and went above and beyond to make sure our check-in was smooth and welcoming. Becky, the manager, is exceptional—her professionalism and genuine care for guests truly stood out. Earnest from maintenance was prompt, friendly, and incredibly helpful, making sure everything in our room was perfect. The amenities are top-notch, the cleanliness is impeccable, and the overall atmosphere is relaxing and beautiful. But it’s the people—especially Trisha, Kelly, and Earnest—that made our stay unforgettable. Highly recommend and will definitely be back!

This is my 3rd time staying at The Chateau. What is not to like? There are so many places inside and outside the hotel to have a snack, and a drink and look out at the lake..... the rooms are fresh and spa like. Somehow it is able to keep this spa feel in a. hotel that you know has a lot of corporate events so good for them. They are also pet friendly which I always appreciate myself.

The hotel itself was nice, and the bed—while firm—was still comfortable. The valet attendants were outstanding and truly the highlight of the stay. However, there were some disappointing aspects. During our entire three-night stay, housekeeping never cleaned the room, picked up dishes or trash, or brought fresh towels, despite us being gone early each day. For a resort, this was unexpected. Additionally, the spa and indoor pool were closed for renovations, which would have been helpful to know before booking. The resort fee also felt questionable, as many of the “resort” amenities were either unavailable or required an extra charge to use. I’ve traveled extensively across the U.S., and for the price, I’ve definitely experienced better value elsewhere.

Spent there 3 nights with my kids , we had a wonderful time , the place is huge with a lot of amazing amenities from inside movie theaters to an ice cream place . It almost feels like an all inclusive resort where you don’t need to go anywhere. The staff is amazing and goes out of their way to help you. The pools are great with plenty of room for everyone. I feel that the rooms need to be upgraded fresh paint would be nice extra lighting a plus maybe , the carpets are a little dirty , some mold on the walls in the showers. Not sure if they spray for bugs but our balcony was invaded by spiders.

Everyone and everything was firs-class. From entering the "Quiet Zone" through the massage and shower, my wife felt like she had been transported to The Greenbrier.

Our stay was free, thanks to my husband's employer, but I would never pay to stay. The exterior is lovely and the landscaping is beautiful. Then you step inside a very dated property that does not appear to be well-maintained. I am allergic to dust and dust mites and this place was a disaster for me. From the dust covered fake plants throughout to the old furniture and dust embedded accessories in the decor, I was miserable the entire 5 days we were there. Everything is way overpriced for what it is and they certainly try to squeeze every extra dime out of you. While attempting to order a to go order at the grille, the young lady kept insisting she could send it up by room service. Why pay for room service while I am standing there. I feel like calling an animal rescue on this place. In the very dark and cold area leading to the pool they have a neglected bird in an ornate cage. The bird barely moved because it is puffed up to protect itself from the cold. Branson was a total disappointment to me but our accommodations made it even worse. The views are stunning but not worth the price.

I was looking for nice lodging in Branson, and since I'm a member of Stash Rewards, I figured I would search their properties, and found the Chateau. The rates were decent, and from the photos it looked like a former Embassy Suites property with a fair amount of nice amenities on site. The pet fee is $150. Since we are bringing a pet, the web site noted to call for pet rooms rather than booking online. We called. And called. And called. And called. And called. The first two calls were unanswered and went to voicemail. The third call also went to voicemail and we did leave a message. The next two calls were either picked up and hung up on, or directly disconnected once answered. It took about 24 hours for someone to return our message, but we decided to stay somewhere else.

SAVE YOUR MONEY! I have been going to the chateau since they opened. Back in the day , it was a great place to vacation, it was clean, had great views of the lake and friendly and attentive staff. Not sure what is going , but the last time I stayed there, the room was dirty, bathroom had mold in the shower and room service could not be found. The worse part is the awful customer service, front desk staff and office manager. There are reasons why some hotels succeed and other don't. I will never go back! There are too many other great places to stay

We had the worst hotel experience ever at this hotel. Check-in was at 4pm, but our room wasn't ready until 5:20. The first clerk we dealt with was indifferent and when I asked what the delay was another clerk snapped his fingers and waved his hand at me and stated loudly that he would deal with me and I was finished talking to her. He was derisive, extremely hateful and abusively rude. I asked for the manager and the manager offered to check and see why our room wasn't ready. We should have left then but we had spa treatments scheduled for the next morning and decided to try to put that fiasco behind us. The elevators are profoundly SLOW, with many people having to wait through several cycles waiting to get on. The restaurant service at dinner was extremely slow even though it was not busy. The food was very expensive but not well prepared. The sea bass was undercooked and bland, and my wife's Beef Wellington was very overcooked, with the crust being too hard to eat. That meal wasn't with half the $215 we paid for it. We decided to cancel our reservation for Friday night dinner. The $350 a night room has a dark, dingy feel and the thermostat did not ever go down to the 70 degree temperature we set it on. When we asked for change for a $20 at the Sweet Shop at 8:15pm, so that we could have change for a tip the employee said, "No, I close the register at 9 and I don't want to have less small bills." SERIOUSLY?? Other than our server at dinner and the Valet workers, (which were friendly and helpful) EVERY other employee we encountered acted like it was a huge inconvenience to have to interact with us. Almost every time we were waiting at the elevator we heard another guest talking about the problems they were facing and the lack of response from hotel staff. Save your money and stay away from this hotel. The only good thing to say about this hotel is that it is in a great location and has awesome views of the lake.

It's a very pretty hotel. Especially in the Xmas time. But the only bad thing about this whole thing is how u sleep. I had to sleep next to my sibling and it wasn't half bad. Until her nose started running. I couldn't sleep the rest of the night. So, in summary, I would recommend this hotel. Just don't sleep next to ur sibling with a runny nose ;)

The hotel and grounds are beautiful! The coffee and snack shop is very good! The rooms get 2 stars. They are dated and because the furniture is so ornate, it's not cleaned well and is dusty. The bed was comfortable with updated linens. We stayed 3 nights. No cleaning in that time. No trash service. No towel service. I even asked for service and they came up pulled up the bed covering (not straight), folded my personal blanket, and that was it. Didn't even fluff or set up the pillows. It was disappointing. I spoke to the front desk, have emailed the front desk manager and requested it be sent to the front desk manager. I'm not putting something online without speaking to the staff. Their housekeeping lacks greatly!

Everything was fine, but I was expecting it to be a bit more fancy for the price. The rooms aren't as modern as I would like. But overall a good experience. The pools and spa are nice, along with dining areas.

The disappoinments were so numeruos I don't have the energy to begin with ALL that was unacceptable. I strongly recomment you try a diiferent accomodation.

I have traveled on Business for four decades. I have stated in the worst and best hotels internationally. With food, I like Mc Donalds and High-End French Restaurants. When I review this hotel, I am doing it from a position of I know what else is out there in every price range. The Chateau used to be something. I am quite sure it was the place to go some years ago. The Location on a huge lake is lovely. Yet the hotel itself is just OK. They find ways to make extra money like $7 bottles of water in the room, not cleaning rooms every day, 5-dollar drip coffee at the coffee shop. The atrium is huge but everything from the tree in the middle to the many plants are fake and dusty. The rooms are adequate and clean although old and in need of repair. Before getting to the hotel, they send you several emails for upgrades which I was charged for but did not receive. One upgrade was $10.00 a day for self-parking. I did not take this option and when I got to the front desk, I bought the parking for $10.00 per day. While at the hotel, I got at least two to three text a day asking how everything was. Each time I brought something to the person's attention like screaming kids in the indoor pool, so loud you could not hear yourself outside, they just said sorry. I felt the text were wasted and simply stopped answering them. Branson, MO is not a place I would EVER go again. Dilapidated, most places out of business. Not the place it used to be. I was there for a friend's party so I had to stay somewhere. Would I stay here again? Based on the other options available, yes. Just don't think this is some kind of crazy nice resort. It is Average at very best. Eat Well, Drink Well and enjoy life.

it's so slow and the service is terrible everyone moves and a slow pace and has no urgency

Love the Chateau! Staff is amazing, very friendly and helpful. It has beautiful grounds! Our view of the lake is gorgeous. Our room is nice, beds are comfortable. We would definitely stay here again.

This is not a 4 star hotel, and not worth the price. The hotel is dated and when I tried to bring our concerns to the manager on duty to address she was rude. My husband and I had booked 2 days for our 22nd anniversary and this hotel was a total disappointment. The MLK weekend they had a teenage dance competition, the resort was so loud and wasn't kept clean the whole weekend. All the trashcans were overflowing and nothing was kept up like it should have been. Then we were "accidently" checked out of our room a day early so we had to leave where we were at to address that issue and make sure our personal belongings were not touched. I was just so disappointed after so many had recommended this hotel to us.

Originally booked at another place but it was not suited for my family so had to do a last minute search and found the Chateau on the Lake. Pulled into the location and walked in was so happy when the gentleman said that they had availability. Booked a room and was checked in immediately. The decor of the lobby was beautiful with Christmas decorations! The room was nice as well. Didn't get the chance to try the gym or the restaurant. The indoor pool was worth the swim. We all had a good time! If ever in Branson again we will return!

Youtube images, videos are gorgeous but the hotel is Outdated. Furniture in Room was scratched, no water pressure in bathroom. Sofa bed was sunken in. Spa Sauna room could only fit 2 adults and same for Stream Room. For the size of the property they need to Make the Spa areas larger. Atrium Grill - service by waitress was amazing but food was not worth the price. Salad was missing nuts/olives/cheese(mediterrian salad), margarita pizza was burnt but Manager did resolve issue by not charging for Salad. Valet staff was amazing and Spa hostess very welcoming.

It's a beautiful place with great views. Unfortunately we didn't get one of those even though our room was almost twice the price of the ones booked on 3rd party sites and even though the website claims you get the best price booking directly with the hotel which is what we did. Also our room was not serviced which we definitely expected. When we asked why we were told that we had to request service. So the lesson here is check your options. They also tried to charge us for valet parking and we didn't even have a car.

The resort is beautiful!! Very relaxing, with running water features and lots of greenery. Our room was two queen beds. The beds were very, very comfortable. Room was clean. The restaurant is pricey but tasty. The bar is a lot of fun if you have a good group with you. The pools are beautiful and the view of the lake is stunning. It was interesting booking our stay. First, the price per room per night should be doubled when considering. The resort fees and taxes are crazy. Parking fee should be added into your budget. Also, tried booking on the phone and the price was $500 more than booking on Priceline.

Check-in was awful! Friday 4pm for a holiday weekend and they have ONE person checking us all in. There had to be 20 people ahead of me and then another 20 behind by the time I made it to the front.. Rather than call more people to help, they handed out chocolate pretzel sticks. Plenty of workers passing through and no one to help. They also nickel and dime you - $10 a day to park. Makes me wonder what my $31.46 resort fee is for.

We live not far from here and had bought a gift certificate at a charitable event. We just wanted an adult escape for the night. Room was clean and spacious, dinner was quiet & secluded, food was great and wine was chilled, went to the spa for an 80 min couples massage and poured me back home relaxed. Mission accomplished and we will be back!

Came for a few nights over Christmas. Was wowed upon entering with the decorations for Christmas everywhere, especially enjoyed the hanging Santa. Check in was odd, staff arguing about breaks, who needed one and who could wait, not appropriate conversation for front desk. I was not provided with list of Christmas activities, restaurants open, etc like person next to be. I had a deluxe lake view which was lovely. Nice lake views. Bed was king sized, but no expense was made with bedding. Pillows were thin and wispy and sheets were scratchy and hard. I'm a Hilton bed snob. They had coffee maker. Just wished they offered bottled water for coffee as tap water here is not so nice. Pastry shop was downstairs, I queued for quite some time to simply get water. They had muffins and donuts. They had a 24 hour indoor pool and spa was nice touch. They had a movie theater but didn't serve snacks, drinks or popcorn. Downstairs deli was closed. Breakfast at the courtyard cafe was a joke. $17 for watery scrambled eggs, no bacon, just wrinkled sausages. No hot plates for hot food. Breakfast buffet where you pay extra for coffee? Unheard of. No toast available either. Server was delightful lady, very helpful and attentive. Christmas brunch and dinner were both sub par for the price. Service at both these at the Grill was non existent. Overall hotel was nice, restaurants and food let them down.

I booked this hotel learily after reading some good and bad reviews and I was glad I did. It's an impressive 300 room resort and spa on a high peak overlooking Branson that stands out from a distance like a castle. Scenic views in every direction of the lake, dam and fall foliage, just a 10 minute drive to downtown and 15 minutes to the very popular Silver Dollar City Amusement Park. Already decorated for Christmas there were trees, wreaths and gingerbread houses throughout the property. This only enhanced the lobby already beautiful with waterfalls and flowing streams. No time for a spa day, but we did enjoy the 24 hour indoor pool and jacuzzi, the overlooking deck with firepits and walking the grounds and around the lake. Spacious balcony rooms, a nice restaurant, helpful staff, easy parking, a great overall value. Taste **** Quality/Freshness **** Presentation/Uniqueness **** Service ***** Atmosphere ***** Bar *** Cleanliness **** Value ****

I hate to say that one star is way too much. I decided to treat myself and spend the night at this hotel. Although the staff and the premises are amazing something has to be done about the restaurant/grill. I decided to eat at the grill and had the steak. The prices are ridiculous and I can honestly give this the title of "the worst" steak I have ever had in my life. I paid $86 for a steak that Applebees could have done 1000xs better. Whoever is the chef or cook preparing the steaks either needs to find another job or go back to culinary school. What a disappointment after spending an amazing night in such a beautiful hotel and having a restaurant that I will avoid at all cost in the future.

Great location and amenities but just had the worst interaction with an older lady in front desk named Vicky. The whole interaction with her is appalling and downright unprofessional. Something one wouldn't expect from an establishment like this. Very unpleasant and gross.

The resort is very nice and in a great location..... the room overlooking the lake is awesome as you can see the sunsets from there. The disappointment was the Library bar was closed the 1st 2 nights.... I believe due to lack of staff. The movie night also was nice but the speakers were way too loud for guests to enjoy the porch or their balconies. Food was very good but pretty pricey. Bartender was overwhelmed.

My family and I stayed at Chateau on the Lake for our annual vacation at the Lake of the Ozarks. The hotel is dated in appearance, the prices for the restaurants are exuberant, however we overlook that due to the location and the hotel has its own marina. The part of the stay that left a bad taste was during our stay , we turned the bedding back to get the kids in bed and there was a spot of dried food that appeared to be left over from the last guests stay which meant the bedding had not been changed. Someone came and changed the bed and the staff that changed the bed proceeded to place the pillows etc on the floor! Upon check out no offered an apology or a compensation for billing. Don't know if we will return or not.

The staff is generally extremely friendly and very professional so there's never been an issue with the people. The facility though...it's overpriced for what it is. There's nothing to do here and the location is just far enough away from everything that the hassle of traffic quickly becomes a headache. You can tell they prey on this as their on-site eateries are insanely overpriced. I ordered the fish and chips and got just that, a singular filet of fish and one potato cut into 4 fried rectangles for $20+ The pool, like any hotel pool, is usually teeming with screaming kids which, I get it--go have fun; there's nothing else to do here. The hot tub is often down. The movie theater is silly in modern days of streaming services. Not all rooms have typical amenities; we knew the restaurants here were pricey and brought our own food only to be told to have a microwave would cost us $20 a night to rent. We picked up a $7 toaster oven at a thrift shop, so no thanks. Lastly, we had come for the 4th and the fireworks show was two days after. I fully understand Branson has a number of locales doing firework displays, but 2 days later, the hype is gone. Not only that, this show was sad. No music; hardly anybody gathered to watch; and the display was what I'd expect an over-zealous uncle to do, not a "beloved" resort. TL;DR--friendly staff; over-priced everything; nothing to do.

This place was absolutely gorgeous and it was a lot of fun. I got to spend time with my family here . We plan to come back .beautiful scenery

Extremely disappointed. We had heard good things about the Chateau back in the day so we thought that we would give them a try. This is our experience. Check-in had one person working the counter at peak arrival time 4pm. Asked for credit card and ID. No pleasantries or welcoming/inviting message upon arrival. We had paid to upgrade to a balcony lake view and was blocked by both sides of the building, with one chair on the balcony which was covered in spider webs. Room is dated. Windows had not been cleaned in a great amount of time. Only low lighting available in bathroom. Lack of bed pillows. Coffee was offered in KCups with paper cups and no stir sticks. No pen/paper in the room. Housekeeping "still" unavailable due to Covid. Called the front desk for next day coffee restocked and they didn't bring creamer after being asked twice. Air conditioner is motion controlled so be prepared for it to turn off while you're sleeping. Even the towel folds are basic. Nothing special for $300 a night. Even the Residence Inn by Marriott offer real coffee mugs. We tried to make the best of it since it was prepaid. The pool area had mold and mildew, (pictures attached), and the hot tub was broke with bugs floating. Then maintenance came to dump chlorine by the bags into the pool at NOON while people were swimming. Since this was a couples getaway for us, we were taken back by the amount of unsupervised children in the elevators and running around. The movie theater is geared only for children and the ice cream lines are lined outside the cafe. The birds are a nice touch in the lobby area but they are uncovered at night and chirped all night long, while a dog from another room barked. And we were on the 5th floor. The breakfast buffet was nice at the grille and the gentleman at valet were always spot on and opened every door. We did appreciate the front desk texts, but it was automated messaging and did not support the actual stay in any way. Check-out was worse than arrival. One person working for peak departure time. We stood in line for 20 minutes to checkout, while other guests were trying to locate a key drop, which wasn't available. Again, no pleasantries for staying at the Chateau or waiting to be checked out, while other employees are standing around. If you are looking for a couples getaway, this isn't it. If you are looking for something nice at $300 a night, this also isn't it.

My hubby made dinner reservations at least a week in advance to celebrate my birthday. We had heard so many things and wanted to watch the sun set over the lake while eating dinner. When we arrived, nobody even greeted us at the hostess desk. We had to get someone from the Sweet Shop to help us find someone to even seat us. We were seated in the courtyard because the main dining room was closed with no explanation. (There were tablecloths wadded up in a ball on the floor). The only reason I even gave a 3-star rating was because of Rachel who was working very hard that night. She was the only bartender and only waitress servicing 5 tables and she did so perfectly. There was no regard for any of the customers by the other 3:4 employees who stood around the main dining room the whole time we were there. They moved the same 3 tables back & forth, putting the tablecloths on/taking them off/wadding them back up on the floor. Not once did any of them offer to help Rachel wait on the actual customers. Shouldn't the customers experience be your #1 priority???? What a disgrace it was to watch these imbeciles waste an hour+ trying to set up the main dining room for a champagne brunch for the next day!!! I would NOT recommend this place. The food was good but nothing over the top. We won't be back.

We had lunch today in the Atrium Cafe. Our server was more concerned about cleaning and using the vacuum than taking care of us! She dropped off our food and didn't check back with us. We had to get her attention for additional tea. Not once did she ask how the food was. I will never go back! The food was good however, with this service I would not go back!

I repeatedly heard people complaining that this was a really expensive place. We did not find that to be the case at all. No,​ it's​ not a $50/a night motel. Its a very nice resort with all the features​ of a big city major hotel including convention facilities and all kinds of resort activities and spa stuff to do. Its located on the side of a beautiful lake​, surrounded by forests and really well staffed. We had a king size bed, balcony, overlooking the lake and paid​ $189 a night. I stay at hotels for work that can be upwards of $450 a night so this seemed very reasonable for the quality and grade. Everyone was very well trained, the Conciere was very helpful and friendly, and all the staff was simply great. Friendly, and helpful. Even the valet parking staff went out of their way to be helpful and kind. Offering us cold bottled water as we left and never pushed for tips (although we always do tip them). Our balcony view was worth the price. Inside there are indoor ponds and steam with a soft waterfall, the grounds are all well maintained, and everything looks great. Inside there is a library​ piano bar with live music. A sweets and ice cream shop and other places​ to eat. You can also rent a jet sky, boat, or book entertainment which is why you come to Branson. Most of the ticket prices was lower from them than booking directly with the theatres too. We could have​ stayed a week and had plenty to do. Like many resorts,​ there is a spa, indoor and outdoor pools, and a $25 resort fee. I think all resorts charge those now no matter how much or little you use while there.

Enough is enough. Chateau on the lake is my absolute favorite place to stay in Branson. We have stayed here quite a few times. First it is resort fee that came along but we just went with it and now they have added that is cost to park! Not talking about valet but to park yourself it is now $10 per day. It really isn't about the extra $10 per day. Just put it all in the price of staying at your resort and stop pulling the nickel and dime method. This will be our last time to stay and it's a shame.

People need to know that this hotel is old, has mold issues and massively in need of updating and maintenance. We were shown about 7 rooms, all had mold, broken slider windows, rooms had fake plants full of dust and were pretty dirty. All rooms smelled of must and mold. Pillows and beds are super old. I'm sure this was a great place at one time but not now. We were able to check out and booked a brand new room at the Hilton. Thank goodness they had rooms last minute. I have to say Karen was a huge factor in our happiness for the evening. She runs the front desk and kept our bad experience deescalated and was very professional with us at all times. It has to be hard to deal with a hotel this run down. She is an asset for the hotel and because of her, we left feeling well taken care of with all her kind effort. Seriously though, if your going to spend time with your family on the lake, this is a horrible experience here. I would recommend waiting till they remodel, if they ever do.

Check in the staff was very welcoming and immediately greeted us upon entry. No valet parking but the bellman still held the door for us without question. Entire staff has been more than hospitable and the entire staff has made Covid an easy work around with masks and cleaning. Drinks at the bar were delicious and prompt after ordering. Older lady at the coffee bar gave me a quick pick me up with an expresso and cookie to start off the night! Rooms seem dated for "hip" couple lol but well appointed and super clean!

This is one of Branson's more luxurious and established resorts. We stayed here for our anniversary. I enjoyed the spa and then we rented a boat for the day conveniently at the Chateau marina. The pool is nice and the hotel will let you bring a cooler with your own drinks and food (pool safe). There is also a snack bar inside and you can also buy drinks. The restaurant is fantastic and if you sit outside you have a great view overlooking the pool and lake. The rooms are comfortable and the staff was very pleasant and helpful. Jimmy at the front desk, Janet in reservations, and Jake at the marina were great. I only wish they had refrigerators in the room. With as much as we tend to bring for drinks and food for the lake, a refrigerator would be a big help.

Beautiful chateau. Friendly staff. Amazing dinner at the grill with amazing drinks. I have never slept better my whole life and woke up to a beautiful written prayer from the resort . No wonder I slept good and slept late . God bless this resort . Highly recommend . The views are beautiful and it's located literally within 8 minutes of all the restaurants and amusement . The only thing I'd say wasn't good was the front desk customer service . Other than that the men that help you carry your bags up for you are the friendliest help!

Improvement needed! No daily housekeeping for even the basics like towels. But at the price full housekeeping is expected. Friendlier staff. Make sure everyone at desk speaks enough English to be helpful. Wider dining choices. The take out shop was poorly stocked, overpriced and not open late.

At first, super impressed with the exterior and front desk area was welcoming. We ended up getting a suite and had to wait a couple hours (6pm) for one to be cleaned. That should have been the first clue there's trouble internally. We couldn't get anyone to bring us bedding for the pull out sofa - it took 4 times and a whole day of asking. The room had that mildew, dated feeling and felt a bit icky. The waitress was fighting with another coworker while we were waiting to order lunch. It took almost an hour for the food to arrive. There were other guests in the elevators complaining about not being able to get clean towels, another one complained that they put hot sauce on her small child's noodles, another guest complained about the workers being rude, and there were more similar comments during elevator rides. AND I just got another email that they charged me an additional $90 a week later. Can't get anyone on the phone to find out who. Was reading previous reviews and someone else was talking about making sure to pay with cash. So sad and a let down to stay a few days to experience such a lack of customer experience. Not sure if we will be back or not and not sure if we would recommend.

Wow...was expecting much more. I'd heard such great things about the hotel. Was surprised there was no one manning the booth in the front drive-up, but that was okay...just wasn't sure what to expect. Parked in general parking area, outside, and walked up. Not wanting to pay for valet, as we were only staying for one night. Check-in was unusual, there were 4 or 5 desks with computers for check-in, but only one had an employee. We waited in a line with others (two families ahead of us) and upon our turn, was given no greeting, we had to speak first. He hardly made eye contact, when asking if any upgrades were available, he was silent for a long time, and said he only had an executive or presidential suite available. When asking if there was electric vehicle charging, the staff member said it was in the parking garage. I did observe an employee on a floor above wiping between all the metal columns of the gate barrier looking over the atrium area. The atrium area was very unusual, huge fake tree, and water flowing past fake plants and shrubs with odd taxidermy animals. There was a couple cockatiels in a cage. It was just a very unusual lobby. The elevators were unreasonably slow. And it appeared that only one could be going at a time, though there were three available. We were on the 8th floor. The room was relatively clean, but extremely dated. There was a counter with a sink by the bed. The light switches in the bathroom were, what I'd imagine, from the 70's and lit up pink when off. There was a labeled dial in the bathroom that stated "volume for television speaker", so I'm assuming you could listen to the tv if you were in that bathroom. There was a Keurig machine with two regular k-cups and two decaf k-cups, only one paper cup available, though. The bathtub was dated and stained in the bottom. The tile floors looked like what McDonald's had in the 90's. The hotel is in dire need of updating. The bakery offered coffee and sweets, I purchased a chocolate croissant, with was almost $7 and was barely edible. Not sure how old it was. We did drive down into the garage to see the electric vehicle charging, after winding around in a mostly deserted and quite scary garage, filled with dirty catering equipment and broken down refrigerators (not kidding, there were lots of them with paper labels, saying "not working") we found the "electric charger" which consisted of what looked like a dryer plug sticking out of the wall with a sign that said "please call the front desk to reserve, $25 a day" Not what we expected for what we paid. Very disappointing.

There's nothing like staying at a hotel that nickels and dimes you to death with fees then to arrive and be forced to bathe in cold water! I'd give zero stats if possible! I will NEVER stay at this overpriced excuse for a resort again

Great for Mothers Day. I loved it. The decor reminds me of grand california hotel at California Disneyland. Food was great but I missed sausage and biscuits and gravy. Its a 10

Beautiful hotel on the lake! We decided to do a little getaway to Branson. I am glad we decided to stay "outside" of Branson on the lake because the scenery was beautiful and peaceful. We came during the "off season" so it was not crowded, but the weather was still good! You are close to downtown Branson and the strip, so it is convenient. The Chateau on the Lake gives great service all around. Everyone we encountered was great and helpful. Our room was great too. We had a lake view with a king bed. We also had two separate rooms - for the bedroom and then the living space and small kitchen. The king bed is so comfortable!! I could just lay in it all day. The room was clean when we arrived too. Our daughter slept on the pull out bed, was not as comfortable as the king bed, but she slept good. Our view was beautiful. We had two different views since we were on a corner, both of the lake. We ate at the Atrium restaurant our first night and it was just ok. Food was ok, especially for the price. It wasn't bad, but not sure if I would eat there again, but it was our only option. The sweet shop is awesome though - delicious ice creams, cakes, cookies, truffles, etc. Customer service at both places was great. The view from the restaurant and sweet shoppe are awesome - of the lake and pool. The workout room was alright, had a few cardio and few weighted machines. I wish they had free weights, but I was still able to get a good workout in. They also have a kids playground, a kids "Daycare" or "club". At night they have a theatre that plays kid friendly movies too. The indoor pool was being worked on when we were there, but luckily the weather was good enough we got to enjoy the outdoor pool. It was very nice! Their lounge chairs are very comfortable too. There is also a hot tub. Great view from the hot tub! The hotel also has a couple gift shops, tennis courts, a TON of meeting rooms, fish pond, and more! Definitely check it out!

This was my first time staying here. This resort is really grand! They offer many amenities from valet parking to a parking garage, large lounge, sweet shop, restaurant and of course a spa. The only thing I'm going to ding them on is this: first time there and when I checked in I wasn't told of any of the amenities, where I could find anything or the times the lounge or restaurant were open or breakfast times. As my wife and I were looking around we did find a manager who even though he was busy with something else took the time to listen to my complaint and gladly told me where to find everything etc. Only after did my wife tell me his badge said he was actually the restaurant manager. Besides that little thing everything was great! The staff were all very polite and courteous. I liked everything from the huge atrium to the glass elevators to my room. The mattress, pillows and cover were just right! We only stayed two nights and didn't try the lounge, sweet shop or restaurant but I'd beat they were all great too. Resort is pet friendly as we saw several people check in with pets. I never heard any barking dogs or yelling kids or adults. Quiet and peaceful. If you're looking for a fancy place to stay with a nice view of the lake this is it.

This is not worth the money. Not a 4 star hotel! They don't have half the amenities they say they do. The property is not well maintained and no one seems to care. Atrium hospitality owns this property and I think they forgot about it. Don't stay here, not as pet friendly as they claim. Nature trail is a death trap and infested with ticks. The balconies are gross and infested with bugs. Rooms not clean! TRAVELER BEWARE DONT STAY HERE!!!

This was easily the best part about our stay in Branson. Honestly, we really didn't leave much because everything we needed was here! The restaurant was great, we loved the breakfast buffet and the two menus for dinner. We ate almost every meal outside so we had a gorgeous view of the water. Restaurant service was great! Our waitresses were always super attentive and it was convenient to be able to charge everything to the room. W loved sitting out by the pool with poolside drink and meal service too! Our favorite thing was probably the marina. The prices were fair compared to other rental places and we ended up going paddle boarding/kayaking twice during our stay. I don't think the rooms were necessarily outdated, but it would have been nice to have a fridge or even a microwave. The rooms are large, I wish we would have had a view of the lake, but we were on one of the sides. I will say the rooms could be more soundproof. The way the hotel is set up with the open lobby, you can easily hear young children yelling in the lobby and on other floors, while inside your room - the hotel definitely creates echoes. I think that's what woke me up every morning. I did like the bathroom though, it was probably one of the largest hotel bathrooms I've ever had with plenty of counter space. Overall we were quite pleased with our stay here!

If I could could give this place no stars I would. Our family was on vacay and had been planning a girls day only to find out our massages were double booked... after waiting over an hour in the "lounge". All of the toilets were clogged and the "amenities" were very basic and nothing special. I would save your money or go to Big Cedar.

Stayed here for a nurse educator conference. Beautiful lake view room. Clean. The spa is amazing! Staff is wonderful. Highly recommend.

Booked a room last minute to escape another hotel. We were given a gorgeous room with a beautiful view of the lake. Check in was easy. The resort is beautiful and well-kept. I didn't see any other place in Branson I would enjoy staying. The Chateau was lovely and all staff was friendly. We ate breakfast and dinners at the Grille and were impressed with the food and the staff. The pools and pool areas were clean, well appointed and the clientele was very nice. People having a nice time with their families. Respectful and friendly. If I ever come back to Branson I will be staying here again.

The service is impeccable. Every staff member went out of their way, from the wait staff to the valet. The front desk and the concierge were especially helpful. The views are amazing, especially in the fall.