HJLilley
Google
Just back from an enjoyable two night stay here at the impressive Chateau Rhianfa. ||Overall we had a brilliant stay. The castle itself and the surroundings are beautiful, with so many nooks and crannies to explore. The views are spectacular and perfect to take in with a pre-dinner drink on the balconies off the lounge / morning room area. The small beach area was lovely too. ||We were surprised at how quiet it was for a weekend in August, even though there were other guests around it felt so peaceful all weekend. ||A few minor niggles that prevent this place from getting five stars;||Although the more formal dinner setting was lovely, a more casual option for dinner / light snacks would have been good.||The breakfast - although decent quality - was cold. We were there at 8am as soon as breakfast service opened and the eggs / meats were stone cold, by the time later diners arrived it must have been inedible. The breakfast service could also probably benefit from having one or two more staff on to prevent people waiting around for tea / coffee etc.||Each time we went to the bar there was an issue. The bar had either ran out of something (prosecco for example) so we either couldn’t have it or the bartender had to run to the opposite end of the castle to fetch a new bottle, or, the beer in the wine cellar wouldn’t pull through properly as it was “too warm”. It felt a little like a faulty towers sketch at times with people running back and forth hunting for bottles. ||Nevertheless, the staff did their best to overcome the above issues, it wasn’t their fault - they were trying to do the best job they could with the resources they had. All the staff we came into contact with were super; lovely, polite, and committed to providing a good service. ||Claire at front of house was fantastic and also Heather who maintained our room both deserve a special mention - little actions that demonstrate care and attention to detail were noticed and these things really make a difference. ||The management are lucky to have such a wonderful staff base, if they could provide sufficient resources to enable them to do their job as intended this would make their endeavours to provide a five-star service more achievable. ||Overall, a truly lovely weekend in a stunning location.